I have the same problem

I too find myself wondering if it’s truly worth the investment relying on 3rd party technology.  We’ve had the Sonos products in my home for several years and have continued to add on.  I’m looking at all the advertising and am going to take a hard pass until this issue has been resolved.  Good luck with your returns.  Some of us are stuck in consumer purgatory with products purchased outside of the return window.

Same problem here in switzerland. I tryed everything nothing works. 

I managed to connect Sonos speakers to my Google Home about 10 days ago and then about a week ago everything started to develop faults. I've rebooted, I've factory reset, I've redone everything - spent hours on this getting no fast. Appalling!

Same issue here. I’ve contacted SONOS support several times. After hours os unsuccessful attempts to fix it, they washed their hands and said this was a Google issue and recommended me to switch to Amazon Alexa. 

Dear SONOS team, please recognize this issue fix it. I bought this device because it supported Google Assistant.  

Same issue in Sweden. It worked november 22 when I got my speakers, but I had to reinstall everything a couple of days later and since then, the integration with Google Home has not been working. 

Ahhhhh!! I bought Google Nest Hub 2.Gen yesterday, to start my smart home journey. And of course this happens. Got Sonos speakers all over the house and was ready to connect it all up. Really hope they fix this problem soon. Been struggling with Sonos before with other issues. So sick and tired of all this nonsense. Really considering changing out sound system now. 
 

Sonos. Fix it!! 

Not working for me, any fix yet?

Wow..., why I didn't find this thread before I rebuilt entire network, changing dns servers, router firewall, changing wifi cid. Delete Google home profile and started from scratch on new account, then reconnect every other device from light switches blinds and speakers. Sonos still doesn't work. Hope it will be resolved in a couple of days otherwise return. Really disappointed.

Same issues here, located in California.  Burned a lot of time trying to diagnose, but this clearly seems service based.  Can we get an official statement from Sonos on cause and estimated timing for a solution?

Same here. Sonos won’t connect to Google home. This is getring ridiculous. I have given up on Sonosfying my house. 
 

so, any recommendations for an alternative brand? 
required features:

• MUST be compatible with Google home
• indoor and outdoor speakers
• Rougly same quality/price ratio as Sonos (so no Google/Apple/Amazon crap)
• multiroom feature
• soundbar available
• nice to have: bluetooth connection option
• Nice to have; physical remote volume control 

any thoughts? 
 

Thanks!

Same problem. I’m in Australia. I tried to add another (identical) Sonos speaker to my Google smart home and sunk hours iterating through various setting changes. I then went through the process of unlinking and forgetting Sonos system to re-add it (troubleshooting advice found on Sonos’ website) only to lose the link to my other speaker and unable to re-link.
 

If Sonos don’t want to admit they stuffed-up, why not quietly make a software/app version rollback available until they can fix the issue? Not acknowledging the problem is hugely anger-inducing. If there are valid reasons for inaction, why not communicate it?
 

I’m sure the existing affected community would be much more accepting of the delay in resolving the issue if Sonos took the time to clarify what’s happening, provided some *real* interim solutions, and shared what plans were currently in place to solve the error (instead of an ill-informed and half-cocked denial buried in community replies).

If there’s no plan to fix this, Sonos cannot claim its products “work with Google Home”, which is, to be clear, a huge deciding factor for many current and potential future customers.

I have the same issue. Had Sonos working for many, many years. Had some issues so removed Sonos from Google to add again and getting the unable to reach Sonos. Reading this I am guessing Sonos have not acknowledged a wider fault? I have never really had a Sonos issue I could not fix myself over the years (not including the recent ongoing issues with the new app!) . I assume there is an official process for logging the fault somewhere. Is it worth doing? Has everyone on here with this issue done that? I would like to think issues are looked at and prioritised on the numbers of incidents raised against them?

I must admit I did find myself looking up Sonos alternatives last night! An expensive endeavour I don't want to start just now. But I already sent back one Sonos product this year (Roam) and have said to myself I won't be investing in anymore until they get back on track. 

TL:DR 

Have we/should we all log cases with Sonos for this issue? If that's even a thing? To get focus on this. 

I went to BestBuy to see if swapping in a newer device would help.  Turns out none of the newer Sonos products have the Google logo on the box, just Apple and Amazon (glad I notced before checking out).  So it seems like official Google support is on the way out at Sonos.

I'm not eager to leave the ecosystem, I have sunk cost and everything was literally still working for me a week ago before I tried to debug devices not showing up... deleting and re-adding nuked my whole setup.  If I have to leave, it doesn't look like there are alternatives with as broad a product line -- but Wiim does appear to offer the components I need with confirmed Google compatibility, and the reviews seem solid. 

That said, as far as I can tell, Wiim has no assistant built into their devices (so I'd need to add some Nest hubs).  However, it appears that built in assistant is no longer available with new Sonos devices either, and if the linking problem remains unresolved, Sonos is NOT compatible with Google Home commands in my house which is a deal-breaker for me.

I hope Sonos replies soon.  I'm on the verge of ditching my gear and leaving the ecosystem forever.  I need to see an acknowledgment of the issue and a reassurance that it will be addressed in some kind of timely manner.  I burned hours with Sonos tech support before understanding that this is a systemic issue and not something specific to my setup.

Hi ​@BlushingTurtle 

We are aware of an issue preventing people from linking their Sonos and Google systems together, and we are investigating. I have no ETA that I can share with you for when a fix might be made available, but I will update this thread when I hear it has been resolved.

There are other related threads on which this issue has been acknowledged, but I missed that it had not been on this thread - apologies.

I hope this helps.

Have the same problem, disconnected GA and now can't reconnect it.

I was planning on upgrading to the Arc this year but now I'm going to wait to see if this gets resolved.

Sadly Corry but it doesn't help. Without ETA we can sit and wait for months. We can clearly see that this issue have been for pretty long time and yet you answer us the same. This make no sense as "We don't know" is not clearly an answer. Shall people who bought the sonos return it? I planned on upgrading the system, shall I consider watching after new sound system which supports GA? 

I understand that you are investigating it, but are you working on a fix? I bought even more Sonos products during Black Friday thinking this was just temporary. But if this been going on for weeks I need to know if it’s worked on or if I should return them during the return window.. 

Hi ​@Beltor & ​@Mackeale 

Please check the date on the opening post of this thread - it’s been slightly over a week.

Yeah on this post. But people have mentioned they’ve had the problem for weeks/months already. I’m not going at you personally. I really appreciate that you are here and commenting. Just wondering if you know that there is work being done about it. 

Exactly!

Over a week that Sonos does not clearly inform about the situation.

If GA is not a feature anymore with Sonos Products, then just tell it! 

Since days/Weeks customers don’t know what happen.

• Unable to set GA
• Unable to link Sonos with Google Home
• Even if it is linked, “Ok Google” does not return a damned answer!

→ This service is gone. For all Sonos Customers.

Is it technical issue? → Then, say it clearly.

Is it Political and only Alexa and Sonos Voice are now officially supported → Then say it clearly!

So simple

I didn't refer to this thread, please check this one's.

1) 5 months old thread.

https://en.community.sonos.com/google-assistant-and-sonos-229109/beam-gen-2-won-t-connect-with-google-va-customer-service-refuse-to-help-6899060

2) 6 months old thread.

https://en.community.sonos.com/google-assistant-and-sonos-229109/adding-google-voice-assistant-6894558

There is several similar thread where the same problem have been lifted up. I hope you get what I mean. I mean this "We don't know ETA" can be months long, maybe ​@SONOS doesn't plan to fix this at all. That's why I told your answer is not really an answer.

It's like me being blind and someone tells me follow the light. Makes no logic, right?

I share the same struggle here.. I purchased my Sono Beam Gen 2 for over a week now and it can never connect to Google Home or add the Google Assistant to the speaker. The issue doesn’t seem to resolve in the near future (it is a factor for me to decide whether to return?!) 

I believe the lack of transparency and communication is the key driver of getting people furious here. There should be a public announcement or a comms to let every customer know about the issue. If there is a known issue with Google Home, just admit and share to everyone before customer making a purchase. I am basically checking this threads every hour to see whether ​@Corry P will provide an update on this issue - which is not ideal from an after-service or customer perspective. 

I do understand tech glitches happen sometimes but Sonos could do much better job on this. I have contacted the tech support team and they are just doing the same robotic procedure to ask customer to do all the reset and reconnect - I am really frustrated about this as they should have known about the on-going issue and why wouldn’t they just admit there is an ongoing issue… we spent hours to do all those reset… again… time is valuable and we should not waste any time on this if issue is yet to resolve. 

Should everyone in this thread just log a case with the tech support team so that all customer would have a case number to formally log there is an issue with Google Home connection?

I am feeling there isn’t any escalation here unless ​@Corry P you have already notified your team there is a big batch of customer having this issue and it needs to be resolved asap otherwise it will come with loads of complaints or driving down on sales as again - as I would still consider it is a incompatibility with Google Home.   

Thanks for this - it means the issue has not been resolved for > 6 months. 

So why Sonos is still saying they are compatible with Google Home? It is not indeed!

Google Assistant is not available for newer models, such as the Era 100.

This has something to do with Google’s Terms of Service from and Sonos not accepting them.

Therefore, I could imagine, that older speakers won’t get back the support.

If Google Assistant support is actually removed from older speakers, I consider this as a warranty case, since the product does not work as was marketed to me when I bought it.

I can imagine that ​@Corry P is instructed to drag this one along, in order to expire as many warranty periods as possible.

If any of this is the case, it is a s**tshow. But how tech corporations do business nowadays, this would not surprise me.

Moderator Note: Modified in accordance with the Community Code of Conduct.