I recently bought a Sonos Beam Gen 2 with the hope of having the TV connected to it and using it as a Spotify Connect speaker. It’s been working fine until I tried to enable the Google Voice Assistant. In their app, I start the process, but then the Google Assistant app opens and says no devices found.
I have the latest Sonos iOS app and the latest Google Assistant app. The mic button doesn’t do anything when I press it, and in the app, the mic shows as “Disabled.”
I’ve already tried to re-pair and re-add it to my account, restarted my router, and restarted the Beam itself. I have plenty of other devices that can be added to Google Assistant without any issues. It’s just this Beam.
I also have a Sonos One that has no issue connecting to Google Assistant. I’ve reinstalled the One multiple times just to ensure it works properly.
I contacted customer service and explained the issue. The representative claimed that there was an issue with Google Assistant and that no devices could be set up with it for now, and they’re working on it. I asked why the Sonos One has no issue and mentioned I couldn’t find any related information online. He said they only communicate this issue through customer service (???). He didn’t answer my other questions.
Later, when I said I might want to return the Beam because the only reason I bought it was for the Google VA, he said it’s not a faulty unit and they wouldn’t accept the return. He suggested using Sonos’ own VA instead. How does this make sense? I paid for a feature that is obviously not working, which should be classified as a faulty unit, right? He closed the chat on me without any further answers.
