same issue here! i've tried day after day for the last couple weeks hoping for a resolution before finding this thread. glad to know it's not just me but eagerly waiting for my sonos speakers to be as useful as they once were.

See that?!:

Good Luck Guys… I am not waiting for a short fix anymore lol...

Same problem here in Belgium, I cannot re-add my sonos system to google home. The error I get is 'Cannot reach sonos. Please try again.' Sonos system: Beam gen 1 + One SL + One gen 2 + Sub gen 3. Tried changing wifi, resetting Sonos devices, no luck. Any update on this issue?

Had the same issue with connecting to my GA - have just sent my Diagnostic number. 

Same problem here on my new Beam gen 2. Any updates yet?

​@Corry P 

Please re open the following ticket on your side to get a fix done.

Many thx

https://status.sonos.com/

Please Sonos, inform correcly your Customers, since days/weekns nothing works anymore with GA. And since Days your customers are writing that...

​@ALL As I don't have any social network (sorry I'm old school) , could someone please poke sonos/Google accounts on X, tiktok etc... On this topic like : "Hey Google.... , are you aware that @Sonos and your assistants no longer speak to each other and seems to be angry ? "

​@Corry P 

 

Please re open the following ticket on your side to get a fix done.

 

 

Many thx

Hi ​@Corry P, 

I cannot re-open this ticket as I haven’t created it. However, I have contacted Sonos support and they gave me a ticket number: ********. They also acknowledged that the problem occurring at different customers. Is there a way to follow the status of this ticket? I think it is a bit weird that the status is still green at https://status.sonos.com/

Any update on this issue and when it will be resolved?

Thanks

Steven 

Moderator edit: removed and recorded case number

Hi ​@StevenSchoovaerts 

I am not sure why you thought that was me saying something to you - it was someone else saying something to me.

The status is green because not all users are affected - there is not a cloud outage (which is what the status page tracks) if not all users are affected. I have already asked for the page to be updated, and that was the reply I received.

There is no way to track progress on issues - it will be fixed when it is fixed, and neither you nor I will hear anything regarding progress before that day.

Sorry I could not be of more help.

Sorry Corry P., but don't take it personally.
 

Seriously? Are you (Sonos) waiting for your tens of thousands of customers, including those who don't use GA yet, to inform you that it doesn't work???

Do you really think that only some are affected but that it works for others?

Why? Because they rebooted their Router, their phone, the neighbor's wifi and grandma's washing machine?

In addition, your Status page talks about Service (Systems) not Cloud!

Honestly, this post looks more and more like the debacle of the app.

There is no communication, customers end up coming to this forum because NOTHING spontaneous from Sonos informs them.

Honestly, for a company that sells products with a appreciated Sound, it's ironic!

I was a big fan of Sonos and, despite the new App, I continued to be a fan and recommend this product.

You remind me of Nokia? A leader in mobile phone that today no longer exists because they sat on their butts while others came to market with competitive products...

No desire to invest more in Sonos today… as i can read it will be fixed when it is fixed..

Disgusted

Hi ​@Gionos 

Sorry if the above was not what you were waiting to hear, but my other option was to keep quiet.

Sorry - that was more a reaction to my being asked this question for every issue that occurs than any official statement. I don’t not know when any issue will be fixed, and we never give out ETAs for fixes, nor do we produce updates on progress. I guess my consternation in being asked this multiple times a day came out in my response. It was not my intent to be obtuse.

I do feel I can share one more thing, however - due to the nature of this issue, it is likely that no-one will need to wait for a scheduled software update for a fix to be put in place. This is just my educated guess, however - I can’t make any guarantees in this regard.

I hope this helps.

Corry - Appreciate you coming on here to reply to the thread, but can you understand from a user perspective that it’s a little tough to know what to do with any this information? 

If it’s supposedly not a global issue, then shouldn’t we all put in individual service tickets if the insinuation that it’s only impacting our own environments? On the flip side, isn’t that an annoying redundancy from the standpoint of Sonos service to deal with a bunch of duplicate tickets that are (seemingly) part of a larger outage/known issue, meaning this is a larger issue than just a few isolated users? 

There doesn’t appear to be any clear acknowledgement or guidance on what to do here, which is just going to leave everybody frustrated.

I am just adding that I am having the same issues about adding Google Assistant to Sonos. I have am not the only one I know personally having these issues and this board confirms. Please add me to list to revisit as I say saying its not a global issue as no support is able to be contacted.

Is this normal???? I dont think so but just a very weid conincidence that i dont need a response. I hope this is a faster fix then the last issue. Which seems to be a regular occurance as of recent. Even non Sonos users are noticing so why pay a premium for it.

Thanks for the response, just felt like we got no answers constantly because when I was texting and calling support they didn’t know much either and instead just thought it was my devices , so apparently they didn’t know it was an issue either

it’d be great if we had a more concrete answer but I’ll take it, thank you 

Same issue here... 

​@Corry P from a developer perspective, and someone who has dealt with status dashboards in the past, there are various levels of statuses. The most typical being “operational”, “degraded” (what GA should be marked as, or more specifically “partially degraded”) and “Outage” (major, minor, etc)

I would implore you to go back to whomever told you that the status shouldn’t be updated and request an update to “partially degraded” as you are correct this doesn’t affect everyone or people who have GA already setup but it does affect people who are attempting to re-setup GA. Thus there is a known issue and people can know that it’s not just them, and that it’s being worked on. 

same problem here…was working fine until I tried to get my google assistant to play some music and nothing worked.  Tried relinking but just get a can connect to sonos message.

Can't link my brand new sonos move 2 to Google home cause the said Bridge is not working. And I bought It only to use It with Google home, so lol.

Same issue. First Sonos product I have ever owned (Beam Gen 2). Can't add GA, but GA integration was the reason I got the Sonos in the first place.  Returning for a Bose if this isn't fixed soon!

This is so infuriating also having same issue for weeks, wasting so many hours

I just feel sonos is trying to play damage control but doing nearly everything wrong recently. I am cconcerned that i and many others are reporting issuues integrating voice control to other systems outside of sonos? Is it they think they can force everyone to go with their own app? I have a feeling they are hurting sonos reputation more. I mean i hhad been happy with them but my experiences with their products over last few years is not anything id reccomend. Especially with not even having simple bluetooth in majority of products. That would be fine if everything else worked but network and system errors are the norm now. Look to the community and stop the run arounds and false "everything is operational."  Yes i am getting more frustrated. I am sorrry to vent. 

I have the same issue. Can't add GA, but GA integration was the reason I bought the Sonos beam gen2 in the first place.

yep same over here

​@Corry P 

If it's help to target thé issue : i'm localised in France