Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

I have just submitted a diagnostic.

Same problem here. Support says that they are working on it.

Hello. 

I have the exact same issue as above and have tried everything to get my Sonos to link up with GA. Submitted diagnostics. 

Cannot contact Sonos as they only have a phone number available in my country. Chat does not work and don't even get me started on that e-mail address for the CEO that they list. 

I will never buy another Sonos product again and once the ones I have now stop working completely I will be looking elsewhere. 

The system is so unreliable with frequent loss of service or missing components in addition to the Google integration not functioning. 

Enjoyed my first Sonos speaker over a decade ago, but they are dead in the water software wise now. 

I have the same issue and submitted a diagnostic. My new beam was saying that it was unable to control my tv on/off, however all my other google speakers (non-sonos) were able to. So I tried unlinking the sonos connection in google home on my iOS device and attempted relinking.

When I relink in the Google Home App I get “Sonos is linked” followed by “Something went wrong. Try again.”

I am also unable to add google as a voice assistant on the beam through the sonos app, and when I try I get pushed to the Google Assistant App (like I should) then after logging in and clicking “Okay” I get “There may be a problem” and an option to try again, which doesn’t work.

Google integration is my primary use for the system. Please fix quickly. 

I'm also getting "Could not reach Sonos. Please try again" in the Google Home app. I'm not sure a diagnostic report will help since that's from the Sonos app and not in the Google Home app.

I have the same issue and submitted a diagnostic. Sonos Support pointed fingers to google (and good luck…). Google support admitted that there was a bug, which they could not fix. That was yesterday around this time. 

When I try to reconnect in Google Home, I get “Sonos is linked” followed by “Something went wrong. Try again.”

Cannot add Google as a voice assistant, after logging in and clicking “OK” I get “There may be a problem” and an option to try again, which doesn’t work.

We use the voice assistant a lot: Philips Hue, robo vacuum, window shades, Spotify, checking the weather, news updates etc. The combination of Sonos and Google was running smoothly, until a couple of days ago. 

So now, that's time for sonos to set this GA service as degraded performance here: https://status.sonos.com/

Thanks all for the diagnositcs - I have forwarded them to an engineer for examination.

Same issue here. Been for a while now.

Cory, feel free to directly contact week of Dec 2, can test.  

Hi ​@FrankOwen 

There are now staff who can replicate the issue so I don’t think that will be necessary, but thank you for the offer nonetheless.

I have the same issue here. I bought a new Sonos Arc and have an existing Sonos One SL (on which GA worked). I wanted to set GA up on the Sonos Arc, but was unable to, so I unlinked Sonos from the Google Home app to see if re-linking it would help. Bad mistake, now I can’t set up GA on either the Google Home app nor Sonos’s app. I received the same errors that others on this thread have experienced i.e., error messages saying “Could not reach Sonos. Please try again later” and Google being unable to find the Sonos devices. 

I don’t understand how the status for GA is still green - it’s clearly not working for quite a few ppl. 

Mirroring others here to say I have the same issue with google assistant on my Arc sound bar

Everyone is having the same issue.

I do not understand if the problem is with Sonos or GA?

I am astonished by the lack of support from both Sonos and Google.

Hope the issue will be addressed soon! 

This was the last drop (spatial meh, hoops to jump, can’t pair with beam 1, walking in mud like app experience, trueplay randomly turning off, no spatial over airplay yet, diving into app all the time without lock screen controls/widgets).
 

Bunch of papercuts topped off with loosing GA, sadly made me return black friday era 300 stereo pair. Great sound, but what might have been sonos strength in simplicity, turned 180 into friction all round.
 

Feeling richer for the experience and 660$, thank you making me arrive at the decision during the return period. ❤️

Just another two users of GA reporting in. It's not working recently and all of the connection methods fail.

When I had to set this up the first time it was also a nightmare of resets and reboots before it finally worked. My take is it was always brittle, but once set up it did keep working. I hope it'll get fixed and can contribute more diagnostics if needed.

Sonos arc and move, with Android on Google Pixel 6 Pro

When is it solved please ?. I use to turn all the all my lights with Google Assistant. And so more ...

Here the same, called the tech helpdesk and they didn't know this problem. Went through the same cycle and still no effect. 

​@Corry P, are you able to give an update on what is happening and what the estimated fix-date will be? 

Thanks in advance,

New user of Sonos (not a great start..)

Running in the same issue, have tried two phones (iphone and android), I have tried a virtual phone on my computer. Different google accounts, two sonos accounts. Different wifi’s, different Hz’s, different dn’s.. google assistant, google home. Nothin works. Yet it shows it is linked in my google page but nothing in the apps nor can i call out for it…

I have called support too and even they can’t seem to find anything about it unfortunately

More then 2 days now

• bbaart

• Lyricist II
• 4 replies

• just now

More then 2 days now

I have the same issue if I do it on my android. On my Iphone it says sonos is linked but then gives me the error something went wrong, try again. Which I suppose is just the same but worded slighly different depending on the OS

Same problem, cannot connect GA. Support submitted.

And meanwhile, everything is green on https://status.sonos.com/

As Sonos user for 10 years, I regret the lack of seriousness that we encounter today.

That it no longer works, for a certain time, I can understand... But that we pretend to know it and that no transparency is displayed on the portal... Honestly? Disappointing

https://status.sonos.com/ is completely useless. How can you trust this website?

It's been weeks since it stopped working... Don't make me believe that we have no idea what's going on... Once again, communication is absolutely zero from Sonos.

​@Corry P 

I just submitted diagnostics for this issue.

"There are now staff who can replicate the issue so I don’t think that will be necessary, but thank you for the offer nonetheless."

Who would believe this? I'm a developer, and we track everything meticulously—it’s just how things should be done. If you're not doing the same, your developers definitely need to take some programming courses. Looking at the app and how Sonos operates, it’s clear they need them. The quality is so bad it feels like 90% of the software was generated with Copilot. It’s just sad.