Google Assistant - Vanished and cannot be added back on Beam (Gen 1)
As of November 20, after a long power outage of 12 hours, I noticed the following:
Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.
I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.
I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.
Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.
Frank
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Same issue. Called SONOS customer support about three times and wasted about 5 hours trying obvious and useless test. Last thing they said was: “Move to Alexa”. I thought they were joking but apparently no. I’m based in Spain, in case this helps.
Same Issue here in Germany. First time owner of Sonos products and I want to link it to my google nest hub using Google home, to no avail. 2x Era 100 and a Move 2 which I am now starting to regret buying all at once ..
just to keep this thread alive, I’m experience the same problem here in Ireland, "Could not reach Sonos. Please try again" in the Google Home app and “no device found” when I try to do the process of adding google assistant through the Sonos App
So, in my opinion, it is not a technical issue but a political decision. In fact, the new Sonos ARC Ultra product ( https://www.sonos.com/en/shop/arc-ultra ) is no longer compatible with Google Assistant.
Hi @KMinNE
Corry - Appreciate you coming on here to reply to the thread, but can you understand from a user perspective that it’s a little tough to know what to do with any this information?
If it’s supposedly not a global issue, then shouldn’t we all put in individual service tickets if the insinuation that it’s only impacting our own environments? On the flip side, isn’t that an annoying redundancy from the standpoint of Sonos service to deal with a bunch of duplicate tickets that are (seemingly) part of a larger outage/known issue, meaning this is a larger issue than just a few isolated users?
There doesn’t appear to be any clear acknowledgement or guidance on what to do here, which is just going to leave everybody frustrated.
I do understand, yes. But, as there is nothing - so far as I know - that any of you can do to resolve this, there is nothing that I can ask you to do other than to please wait.
So, in my opinion, it is not a technical issue but a political decision. In fact, the new Sonos ARC Ultra product ( https://www.sonos.com/en/shop/arc-ultra ) is no longer compatible with Google Assistant.
It is cleary political ! If it was technical, it would be already fixed long time ago! It is also why Sonos don’t communicate...
Just received my Sonos Beam. Just finished a setup and everything was flawless. But like all of you I cannot, for the life of God, connect Google assistant. Please help.
I just returned my sonos move
Same issue. Called SONOS customer support about three times and wasted about 5 hours trying obvious and useless test. Last thing they said was: “Move to Alexa”. I thought they were joking but apparently no. I’m based in Spain, in case this helps.
Hey Sonos! “Ok Google, i (have to) use Alexa now!”
Will miss you…
Same issue on a Sonos Arc, just moved so ended up setting up everything from factory resets and cannot connect GA, “there may be a problem” error in the assistant app after trying to connect, support has a case number
Same here, can't connect Voice Google Assistant to Sonos One, Beam (Gen 2) or Roam. Doesn't work through Sonos App or Google Home. A sad situation
I am having the same issue with Beam, did diagnostics with Sonos support and they just keep saying that it is google assistant app that does not work right. It has just been issue after issue with this equipment lately.
I think there are challenges as follows:
Sonos sued Google in 2020 for patent infringement. This is still an active case as first Sonos was awarded damages in 2023, and that finding was thrown out in 2024. This could provide a challenge for Google Assistant integration and support for Sonos from Google. That stated, if it doesn’t work then a formal removal of support for Google Assistant is needed.
I’m sure both of these aspects provides challenges to the stability of Google Assistant to the current Sonos product. I’ll be honest, I’ve been a fan of the product since release, and am hoping for the best. These are challenging times in the technology industry.
But, and honest but, my last real investment was in 2019 with addition of a Gen 2 sub and Gen 1 beam. The Roam was honestly a piece of rubbish and was tossed out with the trash after it finally stopped charging. I’ll sweat the asset until I see improvement.
So, in my opinion, it is not a technical issue but a political decision. In fact, the new Sonos ARC Ultra product ( https://www.sonos.com/en/shop/arc-ultra ) is no longer compatible with Google Assistant.
It is cleary political ! If it was technical, it would be already fixed long time ago! It is also why Sonos don’t communicate...
I just think this will be a very long issue as google assistant is not being supported or advertised on new products. Including the new Arc Ultra. https://www.sonos.com/en-us/shop/arc-ultra
Issue - if you select learn more, it says Google Assistant supported. As we can attest and have heard, it is not supported but their website says all is operational.
I feel they need to update all users with Sonos is experiencing issues and can not enable/support Google Assistant software at this time. There is no timeline for a resolution. This feature is not supported until further notice." At least that is an upfront response.
I think I am done listening to Sonos as I do not see a resolution any time soon and the company isnt and has not been up front with issues or information in some time. I hope they can update the information to be truthful at the minimum but hope to get the functionality we bought.
Cory - Ok, heading out to work in WEU for two weeks, will be watching for status. Fingers crossed root cause and ETA to fix is released to impacted customers and this thread.
Frank
same issue here. google assistant no longer working on beam and cant be re-added. tbh sick and tired of sonos now, also have a play 1 and 3 and loved everything sonos for a while but its a complete s*** show now and everything seems to be a struggle from app issues that has improved but is still not geat to this issue. Tried customer support but gave up after a while and probably time for me to give up on sonos too
I found other threads that this issue has been going on for about four months at this point. Bose now has an amp system along with a couple of other company’s, all are cheaper. Going to have to start phasing this equipment out.
Just wanted to report I’m having the same issues here in Germany. I have two systems (one in the US and one here that has just been setup), and I cannot add Google Voice integregation. I don’t think the location or two systems has anything to do with it given I’m receiving the exact same sequence of messages/errors on both iOS and Android devices as everyone else has reported.
I’d like to echo the comments made by others regarding the lack of accuracy on the status page, as clearly the integration “partially degraded,” and it needs to be reported as such. As it stands, the authenicity of your service status page cannot be trusted for any services - which does both customers and support reps a huge disservice. @Cory - you mentioned that you spoke to someone who said the status shouldn’t be updated. Why did you stop there and not keep escalating the issue until it was properly handled?
I just purchased this second home in Berlin, and I’m really regretting spending another several thousand Euros on Sonos-ifying it. Unfortunately, I waited too long to try to integrate GA and I’m now past the return period.
Same issue here. Sonos Beam no longer connecting to Google Assistant. I can get Sonos assistant to work but when I try connecting google assistant I get almost all the way there and then after signing into google assistant I get “there may be a problem”
Same issue here. Sonos Beam no longer connecting to Google Assistant. I can get Sonos assistant to work but when I try connecting google assistant I get almost all the way there and then after signing into google assistant I get “there may be a problem”
It is a known issue (at least for some users), Sonos Staff have said they are investigating the matter.
I’m dealing with the exact same issue, but what frustrates me even more is Sonos customer service. It seems like everyone using Sonos is aware of this problem, yet their customer service team acts like it’s a complete mystery. I’ve called multiple times (and it takes forever to reach someone), and all they do is suggest connecting to my phone to figure out what’s going on. Hon estly, if they still don’t understand the problem by now, maybe they should consider a career change—selling cookies might be a better fit.
When I told one of the agents I was planning to return the Beam, all they could respond with was, 'Sorry we couldn’t help !
Exactly the same issue. Just giving the thread a boost. Very frustrating! Starting to become a common theme so might be time to switch away from Sonos
I’m dealing with the exact same issue, but what frustrates me even more is Sonos customer service. It seems like everyone using Sonos is aware of this problem, yet their customer service team acts like it’s a complete mystery. I’ve called multiple times (and it takes forever to reach someone), and all they do is suggest connecting to my phone to figure out what’s going on. Hon estly, if they still don’t understand the problem by now, maybe they should consider a career change—selling cookies might be a better fit.
When I told one of the agents I was planning to return the Beam, all they could respond with was, 'Sorry we couldn’t help !
Hi, my german Support guy i talked to today knew about it and is aware that the "upper tech" team is already analysing. He already asked me to switch my Router's DNS servers test wise to primary 8.8.8.8 and secondary 8.8.4.4 which are the public google DNS Servers. But i already did that days before and it didn't help.
Also having the same issue here, in the US.
I noticed that Google Home couldn’t play music to my Sonos speakers as I was setting up a new holiday routine, so I removed the Google Assistant service from Sonos, and the Sonos service from Google Home, and now have been unable to add either services back.
I was really hoping that this thread that was started 4 months ago and describes my exact issue was going to be resolved by the time I got to the end of it, but I guess what they say about Sonos these days is true…
sonos; IOS will get there error message ‘There may be a problem’. 
