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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19793 Topics

N
Noodles.n.doodlesContributor I
asked in Portable speakers

Sonos Roam continually ‘offline’ on S2 app yet sucessfully connecting to spotify via airplay

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

3
James L.
2 years ago
J
jrichContributor II
asked in Home theater

Home Theatre - Configuration question

I read most of the posts on this topic but still a little unclear on the Sonos Components required. Currently have regular Paradigm in Ceiling Speakers ( for Rears), a Paradigm Powered Subwoofer. and a newer Sony TV. Mostly stream and use a media server to watch TV and movies. Also have an older Sonos Playbar. In order to use my existing components I assume all I need is to buy a Sonos amp, connect my TV (via HDMI), plug into the sub port and connect my rears all to the AMP. Would this be correct and would it work and will the Sonos be able to “tune” the room? Of course the Soundbar would be my Fronts and Center (for now) and can I assume nothing needed to plug into the soundbar other than power?. Any assistance appreciated. Thanks, John

3
G
2 years ago
F
FarmhouseCrossFitContributor I
asked in Components and Architectural

Connection to Spotify was lost

Diagnostics info confirmation number 1642358242 Can someone at Sonos tell me what’s going on?

3
Corry P
2 years ago
L
LastivalContributor I
asked in Components and Architectural

havent heard back on replacement

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ? [Moderator edit: removed case numbe]

3
Xander P
2 years ago
K
KubaGContributor I
posted in Components and Architectural

Tidal songs grayed out

Hi allI’m trying to play Tarantino's soundtrack and it appears that some songs in album are grayed out. I'm trying to do that on Tidal from inside the Sonos app on my iPhone. In the same time that songs(full album) are perfectly playable on this device directly from Tidal. It's not my playlist just album.The same on the Android device and in some other albums.Why? It's a huge disappointment. I've got few more days to return the speaker.Can anybody help?

3
Corry P
2 years ago
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jerredcookContributor I
asked in Controllers and Music services

Unable to connect to Spotify 5/18/2021

This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

3
J
2 years ago
A
Anonymous
asked in Components and Architectural

Cannot connect to WMP library from laptop to all Sonos players. Affects FLAC files only.

This is probably the weirdest issue out there on this community page. Long post.TL;DR: Need to know what firewall rule to edit for Sonos Library service to work. Am too scared to yeet my own connection.So, since about less than a week ago, I recently acquired (hint: sail the high seas) some Free Lossless Audio Codec files of the Call of Duty: Modern Warfare (2019) OST. Of course, I was interested in hearing the differences between the 320kbps MP3 and the 44.1kHz 16-bit FLAC files I had on my hard disk drive.My laptop and all Sonos devices are connected via several Ethernet cables to the router via a 24-port network switch. It cannot be my router.On my laptop, I first used the Sonos Win controller. I received this error code in the Windows Sonos controller.“Saturday, May 15, 2021 - 1:44 PM Canberra, Melbourne, SydneyUnable to play 'Into the Furnace' - unable to connect to 192.168.0.54:10246.”That local IP address is my laptop (confirmed by accessing router’s device list).Alright, let’s

3
A
2 years ago
M
Mp240Contributor I
posted in Portable speakers

roam wifi

Just bought a roam yesterday. I’m having issues with the Wi-Fi not connecting and the device not being recognized by my phone app. I literally have to reset my router anytime I wanna use it… Also, as an aside, the power button sucks and it sucks that it’s combined with the Bluetooth pairing.  Think I might return the device. 

3
M
2 years ago
K
KDRahmContributor I
asked in Controllers and Music services

Lost ability to organize digitized LPs when moving to S2 on a MAC

I recently bought a new MAC and updated to S2 in Sonos.  My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes.  All these wma4 files are kept in one main folder on an external hard drive.  I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically.  What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way?  I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.

3
Airgetlam
3 years ago
J
JoStokesContributor I
asked in Components and Architectural

My Husband updated our system to S2 and we don't have any S2 compatible - now I can't update anything

We have a bridge, a Sonos Play 5, 2 Sonos Play 3 and and a Play 1 My husband upgraded to S2 - not realising he should not and told me that 3 of the rooms had stopped working.I could see that 3 of the components had upgraded to S2 (Excluding Play 5 and Bridge)So I have reset the 3 back to factory settings and I can seem them on the wifi network However, despiite the fact that I can see Bridge and Play 5 from the Sonos controller  I cannot add back the 3 reset components Each time I try to do this I am told update needed, then I see update problem I was with support for 3 hours last night and no solution in sight any suggestions on what to do I have not changed my Reuter in any way - although I have restarted it and both the Bridge and Play 5 last night

3
Jeffrey_35
2 years ago
S
ShpadoinkleContributor I
posted in Components and Architectural

Last item on playlist ignores replaygain tags

One of the recent updates introduced an annoying bug so that makes the last song a playlist played from the music library ignore the replaygain tags and thereby bypasses loudness normalization, meaning the last song of an album is way louder than the rest of the album.The issue can be worked around by adding more songs to the playlist, but this is really awkward for album-centric listeners like me.

3
James L.
2 years ago
D
daBowmoreContributor I
asked in Home theater

Sonos Beam - fluently switching between Spotify and TV

Hello community!  We today received our Sonos Beam to improve TV’s sound, but also to function as a nice voice controlled Spotify speaker in the kids room.To achieve this I connected the Sonos Beam to the TV with the HDMI cable to the HDMC ARC port of the TV. TV is Philips (Philips 32PFK5300/12) and the TV has in the Audio/Sound settings the TV speakers as ”Easylink” and HDMI ARC is on.But switching back to TV seems to have it’s issues. I have read other topics about this but I don’t seem to find answer.I have audio on the TV, e.g. playing Netflix on the chromecast — audio works on Sonos Beam — ok  I start playing from mobile phone’s Spotify and set the speaker to Sonos Beam — TV audio stops and Beam starts to play Spotify — ok Then — I’d like to stop Spotify and return to the TV audio. Following the tips and tricks here, the first thing I tried is ”Alexa, switch to TV”. She replies shortly ”okay”, but Spotify continues to play music on the Beam. Second what I tried is to stop the spo

3
G
2 years ago
G
GuitaricContributor I
asked in Components and Architectural

Airplay dropping signal

Been enjoying my Sonos speakers very much.  Just recently the sound bar is losing the signal from my iPad , for a few seconds, every few minutes.  Very annoying.  Any ideas?

3
G
2 years ago
B
BhershfeldContributor I
asked in Home theater

Remote Control

Just got the Beam. It worked fine Day 1 then when I went to use on Day 2, the Fios remote no longer controls the volume. I checked all the settings, did a restart, and tried reprogramming remote with the app with no success.

3
Airgetlam
2 years ago
U
User199111Contributor I
posted in Home theater

Any experience with Sanus WSTV1-B2 (swivel TV) and WSSATM1-B7 (ARC) (with LG OLED 55" CX/C1)

I’m looking at my options for using an ARC with a 55” LG OLED CX. It seems a lot of problems would be solved if I use a Sanus WSTV1-B2 with the WSSATM1 to hold the ARC. The proposed room design would have enough depth for the WSTV1 to sit on a long cupboard top. This would result in the TV screen being 24.5 cm from the wall behind and the ARC sitting in free space above the floor as the WSSATM1 holds the ARC in front of the TV. Does anyone have experience of this mounts? Does anyone have an opinion about whether this set up would work OK? My intention is to use a couple of old PLAY 1s as rears. Thanks. 

3
James L.
2 years ago
D
deyno1903Contributor I
asked in Home theater

Beam Set Up

Hi All, I’ve just took delivery of my first beam and whilst set up was floor less through my iPad, getting it set up via my iPhone is a different story as it keeps stating my beam can not be found on the network despite both my iPad and iPhone being connected to the same home WiFi network. 

3
N
2 years ago
T
thirdprizeAvid Contributor I
posted in Advanced setups

Sonos, Plex and Pi

I have had my music stored on an Addonics NAS for the last 8 years and it works with sonos fine, simply acting as an NAS.  I now see it is no longer supported and my mac has stopped accessing it. It is the same size as a raspberry pi with a usb drive plugged in.  Marvellous bit of kit really.Whst should i replace it with?  Should I go for another NAS or a streaming solution like plex?  What is the difference?  Apart from the obvious.  The NAS should be small and quiet and still supported.  I have a raspberry Pi v3.  I am guessing I could probably just install a linux on it, mount the drive and share it.  Is there any advantage to having plex on top?  Any alternatives? 

3
T
2 years ago
F
FourforksContributor III
asked in Controllers and Music services

Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

3
M
2 years ago
R
RetnyapContributor I
posted in Portable speakers

sonos Roam audio drop out

Hi, I have recently purchased a Sonos Roam primarily to use while in the garden. I have set the Roam  up in the kitchen (WiFi) and it is connected to a Sonos One (WiFi in the living room) ) a Sonos SL (Ethernet in the TV Room). Generally when playing in these locations the performance is fine, occasional buffering🥴. My problem starts when I attempt to move the roam into the garden, expecting it to pick up the Belkin  WiFi extender. Initially it works ( it is within WiFi range (confirmed through WiFi checked on iPhone) however it then stops. I have read on various forums that this is now a common problem. What is being done to correct this “NOT SO ROAM…..ABLE DEVICE.”

3
Ken_Griffiths
2 years ago
A
askmartinContributor I
asked in Home theater

Beam plus single One SL for TV

I was able to move my Beam to another room/TV.  I have a single Sonos ONE SL speaker I’d like to operate with the Beam as a “group” so I can place the One SL near a chair where the user is sitting.  (This is in a room for an elderly person with poor hearing.)I was able to create “group” with the 2 and that works.  The volume control on the TV remote is tuned to the Beam, but the volume of the One SL can only be controlled through the app.  Is there any way to get the One SL volume to “slave” to the Beam volume control?

3
N
2 years ago
M
MOSICOQContributor I
asked in Home theater

Move audio cuts out only while paired with Beam & Sub while watching TV

I’ve tried all the trouble shooting options, and nothing has worked so far. The issue only occurs while watching from LG TV - the Beam and Sub work fine, while the audio from the Move cuts in and out. If streaming music, there is no issue. Diagnostic #:  188428524

3
Corry P
2 years ago
W
WindsurfingDuncanContributor I
asked in Components and Architectural

Sonos S1 App will not update

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.Does anyone have any suggestions?

3
W
2 years ago
D
dropdxTrending Lyricist I
posted in Components and Architectural

Any known issues going on right now? Hey Google not working and can't find devices in the Sonos app.

Recently one of my two Sonos Beam started to not respond to me saying Hey Google. I just started looking into it and when I opened the Sonos app all my speakers are not connected now. Two beams and two Play 1s. At the top of the app it's says Unable to connect to Sonos: Let's fix it But when I click Let's fix it, it says it can't find my 4 devices, and then it searches for the for a few minutes but it doesn't find them. I've power cycled all the Sonos devices and my router. Other device's can connect to my wifi just fine and I haven't changed anything. Wtf is going on?

3
D
2 years ago
Z
zermonoContributor I
asked in Home theater

where to put sonos arc

HelloIs it possible to install the Sonos Arc under a shelf like in this picture ?Thank you 

3
G
2 years ago
T
TomBrownContributor I
asked in Advanced setups

Sonos Amp with Turntable to existing system set up guidance

Hey Community! Sorry to sound like such a novice but I have a Sonos Beam, two Ones as my surrounds and a Sub currently set up as my TV surround setup.I have bought a turntable which I wanted to connect to my speaker setup through a Sonos Amp.I have set this up today and it seems that the Amp cannot connect / stream to my existing system as this wants to set up a new room with this as the main component. Is there a way I can stream my Amp inline audio to my existing system so I don’t have to reset up a system every time I want to listen to my turntable? Thanks in advance!

3
Ken_Griffiths
2 years ago
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