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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18931 Topics

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Andy23Contributor I
posted in Components and Architectural

Alarm plays Sonos chime instead of programmed Spotify playlist

Hi,I have seen on the forum that many people had this problem.My diagnostic report right after the alarm started with the chime (instead of the selected playlist) this morning : 1667887087The playlist is my "Liked songs" playlist on Spotify with around 2500 songs.What can I do ? It works a bit better with smaller playlists, I don't know why.Thanks,Andy

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G
2 years ago
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tomkmContributor II
asked in Speakers

System split and missing products!

My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy. 

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buzz
2 years ago
gaitken
gaitkenContributor I
asked in Components and Architectural

Sonos Boost into existing network

I keep getting an error when trying to add my new Boost to my existing system. I tried adding it to the existing system both in wired and wireless mode and keep getting the error. I wonder if it’s something to do with our BT router which we’ve had issues with before adding items to the network.

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Corry P
2 years ago
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MrGralichContributor I
asked in Portable speakers

Sonos Roam bluetooth 'hiccups'

Sonos Roam connected via Bluetooth with iPhone XR with iOS 14.x.Sonos app updated, Roam firmware updated.I regularly experience what I call ‘hiccups’, that’s to say every few minutes, with Roam in Bluetooth mode, the audio interrupts for less than a second and than restarts.It happens on a regular basis, no problem in Airplay or in the Sonos system, though. I’ve already sent the diagnostic (1334768659) shortly after the last event. Anyone else?Any idea?Thanks a lot

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2 years ago
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KgullyContributor I
asked in Components and Architectural

XM Radio

I am getting an error message when trying to connect to XM. “Unsupported digital rights management system”

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Airgetlam
2 years ago
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JAVIER PYContributor I
asked in Portable speakers

I no longer have my Sonos Roam device and I cannot remove it from the Sonos S2 app

I no longer have my Sonos Roam device and I cannot remove it from the Sonos S2 app, the app says a problem with the product not found

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Corry P
2 years ago
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LardybarstowAvid Contributor III
posted in Components and Architectural

Roam

Suddenly since the last update my Roam does not respond with the Expected track ...

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melvimbe
2 years ago
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CarMaContributor I
posted in Home theater

Abbinare Play 5 a due One SL

Ciao a tutti volevo sapere se era possibile abbinare una Play 5 con due One.Grazie

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2 years ago
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schn0511Contributor I
asked in Advanced setups

2 Sonos systems on one Sonos Account

I currently have two Sonos 1 speakers in our backyard, one on the deck, one on the patio (fully covered) that play together after they were linked in the Amazon Alexa App to play the same music rather than creating a stereo pair within the Sonos app.  This works flawlessly. We are in the process of finishing our basement where we intend to have a sonos amp power the left and right rear in ceiling architectural speakers and utilize a sonos arc as a front left, center, front right and a sonos Sub. Is it possible to run this surround sound system in the basement separate from the two speakers in the backyard, utilizing the same network and same sonos account (i.e. can i create a separate system for this area). I’m assuming that the sub and arc will need to be paired through the network to the amp.  Really just trying to prepare or adjust my plan depending on what is actually possible.  Ultimately, if I’m in the backyard, I want to be able to ask Alexa to play music and if I turn the TV on

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Airgetlam
2 years ago
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traildogTrending Lyricist I
asked in Components and Architectural

Intermittent Thumping

Intermittent thumping coming from speaker when quiet music is played.  Any thoughts?  I read someone else”s thread with same issue.

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Airgetlam
2 years ago
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ForstalCollaborator II
asked in Home theater

Sonos ARC : sound from Apple TV 4k isn't working properly

System: LG UHD display, Apple TV 4K (A12 Bionic version), Sonos ARC SL/Sub/Play1 home theaterProblem: volume control stopped working / no audio outputSeveral days ago I noticed an issue with my Sonos home theater - no sound output in Prime videos. Clicking the volume control on the aTV remote brought up a grey circle with a slash on the right edge of the screen. I was still able to get video out of locally served movies as well as the Hulu app. Later in the day, the Hulu sound quit, followed by Apple Trailers. Now I have no sound at all, even from the aTV click and window system sounds. I discovered that none of the apps on my devices could see the Sonos system (once the Sonos HT was installed I never again used the apps), so I did a WiFi reset as prescribed in the support docs. My apps could then see the system, but the audio was still gone. I reset the remote function and had the app relearn the aTV remote, still nothing but that grey circle with a slash on the right side of the scre

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F
2 years ago
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Carl1974Contributor I
asked in Components and Architectural

sonos system

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy 

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C
2 years ago
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sbflyer20Contributor I
asked in Home theater

2021 Apple Siri Remote Volume Control Sonos Arc + Sonos Amp

Hello! I have a new Sonos Arc that is connected to my 2021 Samsung Neo 75” screen via the HDMI ARC port. I use my 2021 Apple TV 4K with new 2021 Siri remote and no other input device (such as a cable box or DVD player).My latest gen Sonos Amp is connected to the same wifi network as the Arc Soundbar and runs the rear speakers for that same TV. I am able to control the volume of the Arc soundbar with the new Siri remote however not the Sonos Amp when watching TV. I am able to get the TV to play it’s audio through both the soundbar and the Amp but the new Apple Siri remote only controls the volume of the Arc soundbar and not the Amp which is connected to my rear speakers. Anyone figured out how to get the Siri remote to control both the Arc and the Amp when they are paired together in the same Sonos zone for my living room TV?

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2 years ago
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Brig885Contributor I
asked in Home theater

Secondhand Beam registered to another persons email - wont accept mine

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.Any help or should I just call Sonos?

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2 years ago
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MelsanaContributor I
posted in Components and Architectural

Playbar and WiFi issues - Please Help

My router is telling me… “A device using an older Wi-Fi standard (802.11a,b,g,b/g) is slowing down other devices on the network.  We recommend turning the Wi-Fi off on this device or turning the device off.”  Device Name: Sonos-LivingRoomPlaybar”Any ideas on how to fix this OTHER than turning off the wifi.  The playbar is not in a location that is easily hardwired.  I have made sure that the firmware is up-to-date.The Playbar is less than 5 years old, so it shouldn’t be out of date technology wise already?!?

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2 years ago
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pappeContributor I
asked in Components and Architectural

Group coordinator problem + resolution?

I typically use the ‘everywhere’ default group for playing music, composed of all devices I have in my home.  My device groups / layout is as follows:GarageLiving RoomKitchenMaster BathroomMaster BedroomOffice→ All using wifi (not sonosnet) When playing music to the ‘everywhere’ group, the room listed first was always ‘Garage’, seemingly chosen because of alphabetical ordering. My problem is that the Garage room is furthest from all other speakers, and when playing highER bandwidth music like Sonos HD I would experience 3-4 cutouts + recovers within 1 minute. By changing the name of my living room to ‘1 Living Room’, I think I’ve forced the living room, the most central speaker room in the house, to be used as the group coordinator anytime its included in the group playing music. With this change I’ve had no further issues with music cutting out. Only remaining problem is if I choose to play music to all rooms besides the living room, the group coordinator will still become the Garage

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ratty
2 years ago
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UK-RobContributor I
asked in Components and Architectural

Sonos Speakers keep moving rooms by themselves

HiMy setup is followsA Sonos Play:1 in room ‘Living Room’A Five (Gen 2) in Study (it used to be in the living room), I moved it in the app to Study.The problem is the Five keeps moving itself back into Living Room and renaming itself to ‘Living Room Sonos Five’ (in the software, not physically)This tends to happen within 48 hrs of me changing it to the correct name and room…. see screen shots from app.Any ideas what is going on?  

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2 years ago
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PGuerinContributor I
asked in Components and Architectural

new system

Just had our new system set up yesterday. It worked fine...turned the TV this morning and getting a message that the system can't be found.

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P
2 years ago
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Davidh_Contributor I
asked in Portable speakers

How do I remove a product from my system?

I bought a Roam and added to my system.  After a week or so it stopped working.   I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.   Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?

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D
2 years ago
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Dbiker8Contributor I
posted in Advanced setups

How to pair arc and play 5 speakers for differnet modes?

Hello,I have a sonos arc and two play 5s in the same room. I have the play fives paired with the arc as surround sound for watching movies. I would like to be able to switch modes from “theater” to “music”. In theater mode the arc would be the main channel speaker with the play fives as surround. In music mode, the play 5s would unpair with the arc and the play 5s would be right/left channel. I’m also thinking of adding a subwoofer and I would like it to switch modes. Is this possible?

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2 years ago
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supersuakuContributor I
posted in Components and Architectural

stereo pcm on disney but dd+5.1 on netflix? xiaomi projector

hi all! i have a xiaomi projector hooked up directly to an arc, sub, two one sls, nothing else.https://www.mi.com/global/mi-laser-projector-150/specs/able to get dd+5.1 on netflix but only stereo pcm on disney+. any advice please? tried reaching out to disney and they said the xiaomi projector is not compatible with disney+? HELP, thank you!

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Airgetlam
2 years ago
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Jgalla3000Contributor II
asked in Components and Architectural

Rattle from One struggling with bass

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

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L
2 years ago
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Mal1974Trending Lyricist I
posted in Home theater

No volume on TV start-up

 Every time I turn my TV onthe volume is muted and silent on my Sonos Beam. Why is this and what needs changed so there is volume on start-up. 

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Airgetlam
2 years ago
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JhoogeContributor I
posted in Home theater

Sonos Arc cracking

After having my Sonos Arc, sub and two Sonos 1 SL surround speakers tonight the system started crackling and cutting in and out.  I have a Apple TV hooked up to a projector the a HDMI Matrix Switch.  The sound goes through the optical to HDMI adaptor and again has worked great for a few months till now.  I did submit a diagnostic report 1066721761. Would love help.  Have loved my system so this is frustrating to say the least. Mod Edit: Corrected typo for clarification

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Corry P
2 years ago
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Deadhead103Contributor I
posted in Controllers and Music services

YouTube Music chirps, clicks, and dropouts

I’m in for about $3k in Sonos hardware over the last 5 years, I have been using YouTube Music without issue for the last year and now all of sudden it’s unusable.If this is a Google issue, can a developer please show me the ticket that was opened by Sonos Engineers? Something I can reference when I try to speak with Google? Are Sonos engineers working on a workaround/fix to eliminate this issue? Has Sonos support even recognized this as an issue/bug? Is it being tracked?Sonos has to work with 3rd party servers to survive. The lack of an official response in the forum is outrageous! The finger pointing back to Google is equally outrageous. To claim it’s network issues is outrageous. I can stream Spotify, Amazon Music and Sirus XM without issue. Until recently, I could stream YouTube Music without issue.Somehow this thread is Closed & Answered yet nothing is provided. I’m asking for an official response in the forum to this issue from either Developer or Support. Right now my $3k Son

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A
2 years ago
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