Your feedback on the new Sonos App

My new iPhone arrives on Friday. I’m guessing it will be months before true play works with ios18 and the new phones?

This is related to MacOS 14.6.1 running the S2 app 16.3. and it hanging when Global Protect is running.  Yes, there’s a post from 2 years ago stating that Sonos doesn’t work if split tunnel is disabled and yes, I read that thread and many of comments justifying or defending Sonos just made me shake my head.  As a network architect and developer (only when I have to), there is no defense for the software crashing just because a VPN is running.

This particular client VPN has split tunnel is disabled it does allow local network access (this is a setting within Global Protect and most other VPN clients).  I can reach every other device on my local network AND its access it from the local IP.  The only traffic that uses the VPN IP is traffic that leaves the local network.

As I write this, I started the Sonos app with the VPN disabled allowing it to connect and then enabled the VPN.  What happened:  the app is still streaming music BUT it’s still hung (spinning wheel; not able to do anything in the app).  This demonstrates that this software is buggy.  There is no reason for Sonos app NOT to operate as long as local network traffic is allowed.  There is NO reason for the software to hang just because a VPN is started.  At the most it should just not see the speakers; not crash. 

This is just poor programming and I hope this is the queue to be fixed (since it worked in previous versions of S2 and had no problem in S1).

Likely so, that has been the previous behavior. I don’t think Apple shares their new hardware before release with many companies. Given the attention on bringing the app to parity, it wouldn’t be awfully surprising if that effort was slightly back-burnered, so to speak.

Fortunately, TruePlay doesn’t change when you get a new iOS device, so you can set it up once, with your older iOS device, and it won’t need to be re-done until you move your speakers around. 

Just wanted to add, I’m willing to work with the developers.  I can provide crash reports, logs or any other debugging they might need.  Better than just complaining about issues.  They can reach out to me for any help I can provide.

Matt

You mean this? "We plan to continue releasing new software updates on a bi-weekly cadence."

It's not happening. 

Sorry, wasn’t there a software update (to speaker firmware) last week? Which two week period are you concerned about?

Have you ever written any code that inconveniently doesn’t fit in with a standard two week Agile release process?

 I didn’t even really notice when the old app updated. Now when 8 days late I’m nervous about what else they broke or the new bug they will release anyways. 
 

It would be great if they just fixed the app and put all the missing features back and made it as great as promised, cause 4+ months and it’s still a pos is inept. 

Why do people need to try and defend the indefensible? The release schedule is clearly app focused. Starting to claim speaker firmware updates count towards the two weekly cadence is stretching it. Even if we accept that, it also clearly says:

With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community.

Perhaps you could tell everyone exactly what is in the last firmware release and what they are working on next in the firmware? 

Whilst I don’t expect a bang on two weekly schedule to be met, Sonos have set the expectation themselves, primarily I’d guess to try and placate users, but seem unable to keep to the expectations they set. Worse, they don’t offer any explanations on why it might be late, or how late it might be, which would be the correct way to approach any delays to the schedule they created. 

I’ll tell you what is not in it: a fix for the c***ed up screwed up Library listing where any album with Various Artists shows up listed over and over again for every song on the Album.  That’s been broken for weeks by a firmware release that was required if I wanted support.  And what did that release do besides f-up my system even more? Who knows. It’s all so broken and flakey, how would anyone know?

And did they roll that crap back or fix it - nope - still broken. Will pigs fly, will hell freeze over? Will SONOS ever get their system working again?  I saw a flying pig at a Pink Floyd show.  Dante says the lowest level of Hell is frozen. Ball is in your court SONOS!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Moderators - I know you guys are good at catching most of our frustrated bad language, but I hope you are passing these suggestions up the chain as input to correct some of the issues mentioned by some.  I myself have mentioned at least 10 times over the past month or so about after searching my music queues and playing a song about two or three hundred songs down, that when I change app windows or leave that now playing window, I keep going to the top of that playlist and I have to start all over again. This is EXTREMELY frustrating and I’m hoping this gets fixed soon. I know you don’t have time to communicate with us all individually, but every once in a while, you should pipe up and lets us know about our suggestions and issues if anyone is aware or working on the issues discussed. I called the tech support number many times and have mentioned this to them and they claim they are passing this info up the chain. But nothing ever happens. This seems like an easy fix. The old app used to do this. 

It’s hard to track all the responses to discussion here so you might want to keep an eye on the Sonos board as they are allegedly adding future developments to it. 

https://trello.com/b/4T9rbg8t

Hi @John Guarr,

We’re passing all feedback and suggestions up; we have channels of communication where we can flag issues and we have a weekly sheet for suggestions/feature requests, but this is all we moderators can really do regarding this. The same goes for the phone and chat agents but it’s still worth reaching out so it can be recorded.

If the team are aware of any issues that are being worked on, the most we can say is that ‘we’re aware but have have no ETA’ which I’d assume many find it fairly repetitive to hear, so that’s probably why you don’t see us chiming in much after that. If we could say more, we definitely would.

We have a comprehensive list of issues that the team is working on and we’re flagging anything that community users are seeing, though we can’t comment on the priority of specific issues. Thank you for your patience in the meantime.

Okay, I understand. Thank you very much. 

FATIGUE. After FOUR months dreading the miserable crap app. With the recent firmware update tracks started jumping. (Yes, I did a network refresh, several times). I see no reason why bother to report, repeat, reiterate any of the already known and still counting issues. Sonos not compelled by this misery. Nothing substantial has happened since the flawed app got launched in May. Resolved issues are replaced with new ones. Bi-weekly update? Haha, yeah right. CEO Spencer (who has yet to made himself redundant because of this shambles) posted a letter in July. Sort of like "check is in the mail”. Yet they are planning to launch new products. Pay in and it will all get better? Seems like a Ponzi-scheme to me.

Just installed the newest IOS app, and the first thing I did was to see, if I scroll down to a song 100 songs down, to see where it takes me upon exiting the Now Playing window by selecting the Playlist icon, and it’s still not fixed. Takes you right back to the top of the playlist and it doesn’t keep your place. For some reason, this must be a difficult task, even though the old app did this.  Like I mentioned before, when they had the layoffs, they got rid of the old staff and have all new developers who haven’t a clue. Sorry, it’s hard to be nice anymore. 

Wasn’t aware of this site. Thanks. 

All - 

I have been a loyal Sonos customer for years and LOVED it but as time has gone on, the quality of the app to control my system has deteriorated to the point that I am actually ready to move away from them.  I can understand if the app needs updating or makeover but at least give us customers the choice which app we want to use.  

Money is not an issue with me and was wondering what alternatives are out there for streaming services and speakers.  

Thanks!

my feedback:  it sucks and is practically unusable.  roll it back 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Do you see any adherence to the promised two-week “cadence” here? Of course, your silly question about my software coding ability is irrelevant. A promise was made by Sonos, and broken by Sonos.

80.09.05 (iOS)

Release date: 2024-09-19

80.07.03 (iOS)

Release date: 2024-08-27

80.05.07 (Android)

80.05.05 (iOS)

Release date: 2024-07-31

Okay, I was searching around the newest version of the IOS app, but couldn’t really find any improvements that would make me happy. But I finally figured out how remove two songs from the current playlist. So now I want to save that change to that current playlist. Shouldn’t there be a save option somewhere on that screen with an option to save to a queue name or room name? It should be readily available, which I can’t find. 
 

or maybe it updates the queue automatically, which would be a nice feature.  And I just tried clicking on the garbage can in the upper right corner. It asked me if I’m sure I want to remove all tracks from the queue. Why would I want to do something like that?

Sonos did a firmware update last week, Android App is due the 24th. There was another firmware update three weeks ago, the CEO never stipulated if it was firmware or App updates merely software which was vague. Any updates are welcome but you will be surprised how many moan about the constant updates.

the don’t do anything, i have connect my sonos ace  but the setting where can i add spotify or other service is blank, its impossibile to search LOL

WHAT CAN I DO?

Is there a way to roll back to the previous version of the APP? Some of my functions have improved such as SiriusXM and Apple Music, but I have to run a minimum of 2 speakers for them to work. I still can’t use myTuner radio or TuneIn. The new APP is garbage and this type of service for what we pay for the system is unacceptable. I have had Sonos so long that to expand my system I’ve had to upgrade multiple components which cost me even more money. I can afford to replace my system but I shouldn’t have to if Sonos would live up to their promises and fix this garbage APP. I don’t care about future upgrades, make my system work like you’ve been promising. I almost feel that this is worth reporting to the better business bureau and that’s not something I would typically do. 

It’s now the next morning and I’m sitting in front of my Windows machine. I went into the Sonos Windows Controller app, and it knows exactly where I left off yesterday in the Sunroom queue and displayed the song I had pauses. At the bottom, is of course the option to resave the queue, as I was explaining and asking for yesterday, so I performed that task. So, for now, this is the only way I know how to save and up-date a room queue. Sonos, please don’t update or destroy the Windows Controller app while you are playing around with the mobile apps. It’s the only way to really do things very easily. 

It's gone beyond that with the firmware updates to the actual speakers.