Update on S2 fixes

Speaker shows as Green. Highest numbers are:

Inbound: 35
Outbound: 31
STP state: undefined

Noise Floor: -117, -113, -113
OFDM ANI level: 0

Ken has been very helpful to me, and he suggested some of the same solutions. He ran out of suggestions. I am now up to 65 emails back and forth with an engineer who has not been able to stabilize my system yet.   That doesn’t include hours on the phone with support. 
 

My point is… the website says Sonos is “Effortless Listening.”  The consumer should not have to continually read the Community Posts and work with support like I have experienced since May.  This is not effortless and I am certainly not “delighted” as the CEO said we would be in the future. 
 

Brian

Some info. about what you’re seeing in the Sonos matrix. Note that newer Sonos products do not report in this area anymore as they do not use SonosNet… 

When the information is available, the colour of the left column gives an indication of ambient conditions. It's based on the noise floor and the active noise rejection…

OFDM ANI for newer devices, 

or OFDM Weak signal level for older ones. 

• ANI goes from 0 (good) to 9. 

• Weak signal level …used to go from 5 (good) downwards, but in more recent times, larger values have started appearing for some reason. 

A node which connects to the wired root is secondary. One which connects to a secondary is tertiary. 

Noise Floor values - is just the amount of wireless noise in the area.

• Pretty much. -90dB (or better) is desirable.

Just for info…

OFDM = Orthogonal frequency-division multiplexing; 

ANI = Automatic Noise Immunity

• Inbound & Outbound ....30 and up is desirable. The maximum is 63.

@sjw@Ken_Griffiths Thanks for the network matrix info!  That’s awesome.  I didn’t know I could access that.

 Why in my matrix does the Arc show as Undefined?  Other values are:

Inbound:    58

Outbound: 60

STP state: forwarding

 All the filled boxes are gray.  This is on the Safari browser on iPhone.

Newer Sonos devices no longer show any useful information 

 They took away. The nifty Reboot option also.  Could have used that the few times an unplug was necessary when the Arc had a brain fart.

It’s been a nightmare.  I can’t use AirPlay with any of my speakers anymore, or they show as playing and it takes a minute for them to activate.  I’ve also had similar problems with build in apps like pandora doing the same thing.  I regret buying their stuff, and have told many friends not to buy their stuff, as it won’t work, since I’d have to support them, if they buy it.

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.