Now, a trello board

It certainly is a more transparent way for Sonos to share what they’re working on. 

Just looks like a new way to present the same bland corporate gloss-over to me. Even less info than we already had along with things they think they’ve fixed but only partially. 

We’ll be getting Plans on one Page next… 🙄 Oh, hang on that’s what we got… 😉

Well, maybe, they probably feel they need to. They have to deal with thousands of angry customers. Angry for good reasons, and for a long time, now.

To me, what makes this board more transparent is all what Sonos have not done before releasing the app.

Again, this is highly unprofessional and, coming from a well established company, this is very surprising and inexplicable.

They are making history : this will certainly be studied in the coming years as counter example of good practice in project management, application lifecycle, customer relationship, communication, etc. They’ve made everything wrong.

I guess the management involved in this will be fired. The problem is that customers can’t just leave Sonos.

“What we’re hearing & working on”

quite a small list. Perhaps because of the “what we’re hearing” rather than “what people are saying” 

I don’t begrudge the effort to put things somewhere people can see easily but just feels a bit late, along side everything else. 

There’s also a massive lack of detail on all the cards. For example: user interface improvements (based on customer feedback) - what are the improvements, what was the feedback (other than it being generally Sergio from a UI perspective)?

Frankly, I’m not interested in bashing previous errant decisions, the only thing to gain there is learning from these previous mistakes. I’m much more interested in how Sonos will rectify the issues they’ve posted on that Trello board, raising issues to Sonos that I don’t see, and providing them data to back up what I’m experiencing (in case they’re not able to reproduce them, or even if they’re local to my setup, and not endemic to the Sonos software) and when they are able to rectify the list. Having worked in the software industry for years, I also recognize that it takes time, and resources, and nothing is easy or immediate. 

What has occurred is in the past. The future is much more interesting to me, especially considering my personal investment in the ecosystem. I want Sonos to succeed, not go away. Complaining doesn’t achieve results, in my experience, other than making people feel badly, and then their production is reduced. Not productive, despite it may make me feel better for getting it out, it rarely helps resolve whatever has gone wrong. 

I have no idea what the crossover is between Reddit and Sonos forum users is, but as I understand it Keith is more involved with the Reddit side than the forum.

For Sonos forum users it is unlikely to have any surprises from what has already been communicated here.

The trello board provides an easy to scan high level view, which Reddit, and other social media, users may not have seen before and doesn’t involve having to dig through various forum posts to try and work out what is still potentially relevant.

I wouldn’t expect it to be a full disclosure of issues and details, but for a segment of Sonos users it will be a view they’ve never seen because they don’t use the forum.

I would agree with you, past is past, but with two important additions :

• lessons should be learnt from errors,
• agility is required

Making errors is a common process of improvement. The problem here is that lessons have not been learnt. Sonos has persisted a wrong path and is still making errant decisions.

Of course, they will finally succeed to deliver a decent app. But why do they really have to piss off their customer meanwhile ? How much do they hate people ?