General feedback and conversation

Before the community existed in this form, Sonos had a website where feature requests had a separate status, and could be voted for. Some features introduced back then were based on popular demand. Now, requests are scattered across the community and receive the same (non-)reply every time. I think it would be good to have a separate place on these boards for feature requests, just like the "Ask a question" board. Adding a "me too" button or using the original "like" button, votes could be cast for a feature request. It wouldn't necessarily change Sonos' policy on giving information on the status of development - the previous version of this system even had a "under consideration" and "rejected" status tag - but it would at least give some visibility to highly requested features.

I travel quite a bit, one thing I miss or wish I had when in the hotel is a good sound system to pay my music\podcasts. I think the better hotels would be open to a complete system. How I see that working •Registering with the hotel wifi using your room number. Marriott, Hilton and most others use this method to prevent people leaching free wifi. •Sonos would need to develop a new enterprise back end that would acknowledge that registration\checkout and know which speakers are in what room. The tie into the registration would also allow you to know which user devices are in what room. •Adding a function to the app would grant access only to those devices that in a room. •Device security is always a concern. So Provisions to cable secure the speakers. •Upon check out the registration of the device would be wiped.

My bass was a bit too deep for how late at night it was and the song I was listening to, and I wanted to just go quick change the volume on my bass in that room. I was told it'd been a while since I'd logged in and that I needed to log in again before I could go into settings. What user-friendly advantage does requiring me to log in before I can go and change local settings like volume do for me? I bought Sonos because I was very excited about having wireless sound throughout the house years ago. I've since been told that I not only need an account ( I don't remember when I registered for one, but I did ) and then that I need to log into that account again, randomly, to change some settings like bass volume in a room? Why? This is not user friendly. I didn't want an account in the first place, I don't know what sort of information, telemetry or otherwise, you want from me. I never have any intention of buying any Alexa-integrated products from you; and, I'm really not a fan of be

Before buying my Play 5 I was in conversation with a representative from 'Sonos Chat' One of my questions was "If I find one cheaper will you price match"? Categorically Yes was typed by the representative. Amazon are selling UK plugged Play5 for £449.00 Recently another representative from Sonos chat said they DO NOT price match and whoever said that should not have said it! I'm already over it but just wanted to post in case some of you think ....... Cheers

I have just spent close to £1000 on Sonos kit after reading that the set was a 'breeze'! I cannot add my itunes library despite trying for the last 4 hours - time i will never get back. I have checked all the firewall advice, rebooted all devices and router. Turned off devices close to router. I need this resolved or the system is useless and it looks like it is not just me who is affected - the speakers will be going back. Diagnostic response number is 1167535472.

It would be good to have a few home security features in the Sonos Android remote app. If we receive an alert from our home security system. It would be great to be able to: A) speak into our phone and pur voice to be heard through our Sonos speakers. 😎 play an alarm & C) play music at maximum volume Would this be possible please? What do others think?

I want to set up my Sonos network. My router is in a different room will not have music, does a Boost do what the Bridge use too?

So long SONOS! After years of being an overzealous supporter of SONOS and suggesting to friends, making excuses to my family, spending hours weekly on “some new issue” and still purchasing over 40 SONOS products for multiple locations... I just can’t do it anymore. Selling my units to some other poor fools who are excited by the prospect of wireless sound. It’s amazing about 20% of the time. Then another update comes... I can’t do this anymore.

I have a playbar, sub and 2 x play 1 speakers which is great for tv, streaming and cd’s. I have a separate analogue system for vinyl but would like to play it through my Sonos system. I have been given all sorts of advice on how to do it but it all conflicts, the end reult is I have bought a Connect on the advice that I can pay my vinyl on existing Kenwood turntable through existing Kenwood KA-3020SE amp and connecting the tape out to the Connect. This doesn’t work as it seems to me like the tape out isn’t amplified. My questions are :- in simple terms please! How do I play my analogue turntable through my Sonos sound system? Do I need to buy a pre-amp? Am I wasting my time with the Connect? Given that it’s possible, what connects to what and do I have to hard wire connect an output from the Connect to my Sonos speakers or will it connect wirelessly? No jargon please guys I’m not a young guy and I’ve only just moved on from a wind up gramophone :):):)

New to Sonos but understand that playing music off my iPhone 6S is a problem with my Sonos home entertainment system installed in our new house. Music stops and jumps to another song or stops all together. A real pain in the butt. Streaming Sirius, Pandora, Amazon...not an issue. I’ve read similar posts from a month ago. Any updates on this topic?

In my Media Room, I just swapped out my Connect:Amp for an Amp. The most disappointing thing on both setups is that when configured as part of a surround system, the sub output is disabled. While I'm generally ok with this for the TV setup....When listening to music in "Full" mode - why disable the sub output? This is more of a problem for me, since my Media room configuration started with just a Connect:Amp driving speakers + a sub. Now I've added a Beam...Which has effective rendering my sub useless if I want to use the original speakers as surrounds (which was my intent). The work-around for this is to constantly remove the surround setup when listening to music which is a horrible solution.

I cannot connect my SONOS to my NAS where all my music library is siting. I have tried many options: "Manage Music Library" - > "Music Library Setup" -> "Add new Share" -> Enter static IP address, or enter \\myNASname\music, or enter "Music", or many other options. Nothing works. I have also downgraded security to SMB1. I am using Windows 10, and am trying to connect Sonos from my iPhone. The NAS is a DS218+. As far as I can tell, the whole music library is shared. I'm a bit at a loss, any help most welcome.

hi this appeared on Facebook this morning ,what do you all reckon copys or don't exist https://www.sonosstores/////com

It's time to give the Connect a much deserved update. Hardware seriously outdated. I mean has it even been changed at all since 2005? Too big. Should be no bigger than a Chromecast. Too expensive. Should cost way less than a Play:1. Probably around €50. Digital/analog 3.5 output. USB powered. Exactly like a Chromecast Audio but for Sonos. Guys, it's almost 2019. This needs to happen.

Hello, I am tech challenged and I have 2 Sonos One speakers which I control with my phone and a tablet. Recently my phone broke and was replaced...I also changed wireless so have a new router and service. The problem is that I have lost all my playlists stored with my Sonos system and am unsure how to restore/find them. On my phone, I have a new Sonos App, and just set up my 2 Speakers by "factory resetting" them as instructed on a youtube video. They then were found and reattached as new speakers and are working again. Are the playlists stored IN the speakers? If so, have I lost them forever by resetting? I assumed that my tablet, which has not changed, was storing the playlists but find that it needed to search and find my "New"system and shows no playlists as well...:( My playlists were sourced primarily from my Amazon Prime Music account, but no personal stored music files. If lost, how can i prevent losing all these hours of creating playlists I have set up in the future?

Hi, I have a faulty speaker which Sonos are replacing. They have provided me with a DHL RMA Label to return the defective unit to them but no instructions as to where i need to take it to get the return processed. The carrier is DHL. Can anyone advise what I need to do??

Stupidly I decided to get rid of the annoying update icon in the Sonos app. The result is a broken home theatre setup. After spending a whole day of reading support and trying every possible scenario to get my setup working again the only noise coming from my sonos is silence. Does sonos do buy backs? I would like to add my frustrations with the other community members here. Sonos have broken my trust after singing nothing but praise about the simplicity of the setup and quality. 31 October 2018 is my deadline for a software update, after that I am going to rubbish sonos in every shape and from known to the internet world.

Just got a beam and want to pair it or bond it. Can’t seem to find how to do so Any help would be appreciated

Thank you for the latest UI update on Sonos Controler, looks better. One feature that I have been missing for a long time is a simple shortcut key for pause and play. For example F5 or Space. Now Spece/Enter do the trick IF you have the Play/Pause button activated, but if you have for example just adjusted the volume, Space/Enter do nothing. Also good UI design requires that all the functions that you have on the UI should be accessible without clicking with mouse.

What gives Sonos the right to come into my home and stop me using equipment that I paid for to play my musc from my server in my home? It is outrageous and unacceptable behaviour. It might have been acceptable if Sonos said you can’t upgrade until you confirm your email address, but to maliciously stop the system working Is despicable. A big red flag for future customers and raises big questions around privacy issues and Sonos real motivation for this. Trust has been lost. As an early adopter and until now admirer of Sonos, I’ll not be replacing my player when it reaches end of life, which I now expect will be artificially induced by Sonos.

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to play music!! Any more of this, and I think I will seek resolution via my local consumer affairs organisation. (I'm talking refunds due to the device not being fit for purpose).

I am unable to post responses. I logged in but can't post a response to any topic because it keeps telling me 'Unable to submit form. Please refresh the page and try again.' Trying to create a topic to see if that will work..

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.

I suspect these aren't legitimate. ;) Links removed by Moderator. and more...

The Remember me option when logging in the community does not work... Every day I have to log in again.