General feedback and conversation

In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?

Notice this morning a few posts not letting you read them https://en.community.sonos.com/-228987/want-sonos-to-keep-playing-while-gone-6787382 https://en.community.sonos.com/-228987/resturant-6787392

A very good day to all of you! My name is Seline van Dijk and I'm an intern at Insided, the company behind this here community platform. My assignment is to research and design better user engagement, which basically entails giving advice on and design functions or design changes that will get the users more engaged! But one can't design for users without getting the opinion of users, don't you think? Which is why I'm here! I would like to request your participation in a survey I made, found at the link below: https://goo.gl/forms/XKvx0SE7ETb4xDoy1 It will take you a maximum of 10 minutes to fill out if you really take your time to think, but if you're a fast thinker it won't take you much more than 3 minutes. Your answers will contribute to the research and design decisions, and if your ideas are particularly good you may see them return on Insided communities sometime in the future! Many thanks to any of you who have read this far, and even more thanks if you de

I am wondering how can I change my username, I’ve went through “my profile” and there is no option for username change.

Hello! So here i was last night tired as a sleeping dinosaur making this account and i wrote the username. I've never done anything like that before. Is it impossible to change it? ?

Unread threads are no longer showing in bold. All threads show the same unbold header on the search page whether they are read or not. Happened in the past week or two. Is there a setting that changed and I missed the memo?

It's 7:30PM PDT, and I'm doing a run through of unread posts from today. Unfortunately, the software isn't marking them as read when I've actually read them. A few days ago, I ran into an issue similar to this where a day later I was getting posts marked as unread that were older than my last pass through. I'm wondering if there's a possibility of a corruption of the db that stores the data associated with my user name and forum post data.

I note from the main forum list that the Netherlands and France sub-forums are no longer shown. What has happened to them? I speak reasonable French and sometimes like to help on that forum. Does Sonos not think English speakers can converse in more than 1 language?

I was hoping to find something closer to the Macrumors forums where there's talk about new products, what you'd like to see in future releases, common excitement about upcoming products etc. but mostly this forum is just people asking the same question over and over. Albeit, there is some of what I've listed above but the vast majority is repetition. Responses from Sonos staff are nice but often the replies are cryptic as they can't be transparent about the roadmap of the company. Anyone else feel this way?

As of today, the scroll wheel on my mouse (Logitech M510 Wireless) does not work on this forum. Windows 7 Professional SP 1, Google Chrome browser.

With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come. This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you poste

I subscribed to the old community via rss everything just appeared , (Shrook) I subscribed to and read the posts that interested me. However now it seems that I have to have an issue or a question and then try to find the answer. Is there a way I can get all the posts like before hopefully via rss? Thanks

I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved". I note from comments in a thread on the Announcements section that others are having this issue. Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes? Do you not realise you irritating it is?

I have never identified with any of Sonos' marketing efforts. Each time I have peeked at the Sonos Blog I have not found anything interesting, other than vague company announcements. Just this past weekend I spent way too much time attempting to navigate the Sonos client app trying to find my favorite podcasts so I might use the app to play them instead of using my PC speakers and browser bookmarks. I'm not sure what TuneIn Radio is, what, if any, relationship it has with Sonos, but will say the categorization of podcasts is a burden to navigate and the client Search feature is almost invisible and very rudimentary. The well known shortcomings of the Sonos client app now make perfect sense. Sonos is out of touch with those that own Sonos products and those that would be interested in owning a Sonos product. I sincerely doubt the embarrassing commercial that aired during the Grammy telecast was intentionally bad in order to generate buzz. Even if so, I am now embarrassed to admit

Just posted a reply in the Ask a Question forum and received a message that the reply will be posted after review by moderators. Is this a "new" feature or just for me? or........?

No matter what I do, my userid is linked to the UK site. I set my location, I change the URL to en-us, I log in from a known US IP address, when it sees my login or cookie, it swtiches me back to the en-gb URL in the store or accounts pages. I think it started when I logged in from work, which sometimes connects me via a UK IP address, but now even when I use my iPad to connect over LTE or my home network, it *still* puts me in en-gb. Can someone there who runs the website reset whatever record is associated with my cookie?

over aggressive housekeeping? The last page of at least this thread has been redacted https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

I tried it. They let the phone ring one time and disconnected the call. I was sitting right by the phone and literally could not pick the phone up fast enough. Trying to fix the issue with exiting the beta program to correct the iTunes issue. Followed the steps, an now the upgrade/downgrade to the system kept failing. Error code 9, which I might add isn't listed anywhere on the support site. Come on Sonos we spend our money, say wonderful things about the products, can't you treat us a little bette than they do at Walmart???? 1 Playbar 1 Boost 2 Play 5 2 Play 3 Do I buy the other Player, 2 play 3's and sub I want?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time. I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.

So what do I win? 😃

Hasn't worked for a week now, get "This page is not available /go to home page". Bog standard Chrome on bog standard Galaxy S5. Yet another InSided issue, sigh.

Never, repeat never get any feedback. Nor is there ever any thanks. I'm done reporting posts. This latest Spam attack and the COMPLETE absence of any visible actions, NO user engagement apart from 1 thread (not even STICKYED), ignoring user suggestions, allowing Spam over the weekends and when America is asleep has pushed me over the edge. I am thoroughly sick of it now and it is just capped off bu being ignored when reporting posts or threads. Sonos benefits a tremendous amount by the troubleshooting it's USERs does on its behalf - I reckon we save you at least 1 full time support agent in each time zone. I can't be fucking arsed anymore - why should I if Sonos don't apparently care?

Would anyone agree that the system of badges and all the rest of it that has been introduced with the revamped forum is actually a huge mistake? Now that I have started reading the forum a little again (largely because I am experiencing some difficulties that I would like to sort out) I have noticed that the new system seems to actually invite responses so users can "up" their totals and "score" new badges and such. As a consequence the actual responses themselves sometimes leave something to be desired. Don't get me wrong, I am not trying to cause offence to any individuals and I am also well aware that forums like this one have a social dimension in addition to a primary function of being a "help center". My point and/or question is more that the introduction/elaboration of a scoring system can undercut this primary function. Perhaps we would be better off if we dumped the badges and just stuck to "likes"? What do you think?

Right So I have already participated in the survey so why is it every time I come onto the board after I look at a couple of threads my screen goes opaque and the blasted survey comes up again? I know you're trying to improve things but honestly what with the Spam that gets deleted whilst America is awake and this dratted survey............ SURVEY, Not Surbey!!!

I used to enjoy visiting this forum. But lately, when I log in it seems the forum has always undergone a huge change. It has kind of a minimalist, unfriendly look to it now. I doubt if I will bother coming back.