General feedback and conversation

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to play music!! Any more of this, and I think I will seek resolution via my local consumer affairs organisation. (I'm talking refunds due to the device not being fit for purpose).

I am unable to post responses. I logged in but can't post a response to any topic because it keeps telling me 'Unable to submit form. Please refresh the page and try again.' Trying to create a topic to see if that will work..

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.

I suspect these aren't legitimate. ;) Links removed by Moderator. and more...

The Remember me option when logging in the community does not work... Every day I have to log in again.

Every time after I log into the community forum, and I select a posting (which shows replies) I can never see the replies to the posted message, I can only see the original posted message. What am a I missing and how can I fix this? The replies are so important IMHO.

We know that moderation here is random as often as the spam filter is ineffective. Even if it that was not to be the case, is it not a courtesy to notify posters whose posts have been swallowed up by moderation and are not to be seen after a defined number of hours thereafter?

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

I received a private message, quite frankly the tone and mysterious nature of the message made me very suspicious. It was from user Lauraralph. The message is below, what do you make of this communication? Is it outside acceptable behavior? I have never made contact with this person.... Lauraralph Lauraralph 12 minutes ago I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7@gmail.com ) I have something very important to discuss with you there ok.

I just tried to login to my account (graemev) and it simply says the account already exists (I know, that what I'm trying to log into) I can only access this site by creating a new account each time (so I can't find my old questions)

Can't see any way to do it.

I'm getting things that I read 2 days ago suddenly show up as "unread" threads. This wasn't the case an hour ago, when I'd cleared the whole forum, but just started around 8PM Pacific time.

In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?

Notice this morning a few posts not letting you read them https://en.community.sonos.com/-228987/want-sonos-to-keep-playing-while-gone-6787382 https://en.community.sonos.com/-228987/resturant-6787392

A very good day to all of you! My name is Seline van Dijk and I'm an intern at Insided, the company behind this here community platform. My assignment is to research and design better user engagement, which basically entails giving advice on and design functions or design changes that will get the users more engaged! But one can't design for users without getting the opinion of users, don't you think? Which is why I'm here! I would like to request your participation in a survey I made, found at the link below: https://goo.gl/forms/XKvx0SE7ETb4xDoy1 It will take you a maximum of 10 minutes to fill out if you really take your time to think, but if you're a fast thinker it won't take you much more than 3 minutes. Your answers will contribute to the research and design decisions, and if your ideas are particularly good you may see them return on Insided communities sometime in the future! Many thanks to any of you who have read this far, and even more thanks if you de

I am wondering how can I change my username, I’ve went through “my profile” and there is no option for username change.

Hello! So here i was last night tired as a sleeping dinosaur making this account and i wrote the username. I've never done anything like that before. Is it impossible to change it? ?

Unread threads are no longer showing in bold. All threads show the same unbold header on the search page whether they are read or not. Happened in the past week or two. Is there a setting that changed and I missed the memo?

It's 7:30PM PDT, and I'm doing a run through of unread posts from today. Unfortunately, the software isn't marking them as read when I've actually read them. A few days ago, I ran into an issue similar to this where a day later I was getting posts marked as unread that were older than my last pass through. I'm wondering if there's a possibility of a corruption of the db that stores the data associated with my user name and forum post data.

I note from the main forum list that the Netherlands and France sub-forums are no longer shown. What has happened to them? I speak reasonable French and sometimes like to help on that forum. Does Sonos not think English speakers can converse in more than 1 language?

I was hoping to find something closer to the Macrumors forums where there's talk about new products, what you'd like to see in future releases, common excitement about upcoming products etc. but mostly this forum is just people asking the same question over and over. Albeit, there is some of what I've listed above but the vast majority is repetition. Responses from Sonos staff are nice but often the replies are cryptic as they can't be transparent about the roadmap of the company. Anyone else feel this way?

As of today, the scroll wheel on my mouse (Logitech M510 Wireless) does not work on this forum. Windows 7 Professional SP 1, Google Chrome browser.

With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come. This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you poste

I subscribed to the old community via rss everything just appeared , (Shrook) I subscribed to and read the posts that interested me. However now it seems that I have to have an issue or a question and then try to find the answer. Is there a way I can get all the posts like before hopefully via rss? Thanks

I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved". I note from comments in a thread on the Announcements section that others are having this issue. Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes? Do you not realise you irritating it is?