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miked13
Collaborator I
February 12, 2019
Answered

Sonos Community doesn’t stay logged in

  • February 12, 2019
  • 12 replies
  • 1632 views
The Sonos Community does not remember my username and password for very long. When I go to access it the next day I am signed out and have to login again. I wish that it would remember my credentials (despite me checking Remember Me). Is this an issue for anyone else? I experience it on Safari (Apple iOS 12.1) on both iPhone and iPad and also on the latest version of Google Chrome on macOS Mojave.
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    Best answer by Keith N
    Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designed'.
    Here is that thread, with some helpful insight from Ditte.

    I've got an answer to you all regarding "remember me" when logging in through the Single Sign On. We asked internally to understand how the feature is supposed to be working, and got the following answer back:

    " "Remember me" is only for remembering the email, and nothing else. It doesn't keep the user logged in or auto log the user in. This is a shared feature of the entire login mechanism."
    So, long story short, it's not supposed to auto-login, and InSided can't force that due to data security.
    If you do experience a smooth auto login, it's most likely a browser feature or setting.
    That said, it should be remembering just your e-mail address. If you would like for your password to be remembered, you may want to take a look at password vaults and other browser tools.

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    miked13Author
    Collaborator I
    February 13, 2019
    Most of the sites I frequent I remain logged in. This site logs me out each and every time. The nuisance is when you get an email notification that a response has been provided in a thread you’re following and you click the link. It then brings you to the page but you cant respond because you need to log in. If you dont log in once visiting the page, you wont get any further notifications that there has been an additional response.

    Again most sites keep you logged in (Facebook, two RVing sites, two news sites (Washington Post for example).

    Yes even if you use a password manager like LastPass, always having to login to the Sonos Community is a nuisance. This is because the link in the email takes you to read a post in the thread, not to the login page. Then on iOS if you click login it doesn't redirect you back to the link that you clicked on in the email (it takes you to the Community Home page). It would be nice if the Sonos Community allowed you to check a "keep me logged in" box at login.
    Stanley_4
    Stanley_4
    Grand Maestro
    February 14, 2019
    I'm not getting logged out, did have to whitelist the Sonos cookies in my browser to get that to work.
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