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Collaborator I
Dec 29, 2017 4:27 PM UTC

Spaming Private Message

To whom do you report spammers using Private Messages?
Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com?
Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).
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18 replies

Contributor I
Dec 29, 2017 5:25 PM UTC
There should be a way to report people that are fake accounts or spammers! I just changed my settings from able to receive messages from anyone to only those I follow. I should be able to delete messages at the least to remove the current spam.
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Contributor I
Dec 29, 2017 5:29 PM UTC
I also just received a spam message and have been looking for a way to report it.
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Contributor I
Dec 29, 2017 5:31 PM UTC
I Also did and according to my frend google Scammer - lauraralphsergeant@gmail.com
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1 x PLAY:5 | 2x SUB | 2 x PLAY:1 | 2 x PLAY:3 | 6 x CONNECT:AMP | 1 x Playbar |1 x ONE
Contributor I
Dec 29, 2017 5:34 PM UTC
Yup, looks like we all got the same message

"Lauraralph
32 minutes ago

I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7 XXXXXX ) I have something very important to discuss with you there ok. "


I just hope it's not a matter of national security and we're reporting her as spam!!!!! 😃
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Contributor II
Dec 29, 2017 5:42 PM UTC
Same here, lol, it sounds like a fishing scam, trying to hook into the slave mode vulnerability.
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Contributor III
Dec 29, 2017 5:48 PM UTC
Me too. Same message. Spammers need to be blocked.
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Trending Lyricist I
Dec 29, 2017 5:48 PM UTC
same here
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Ryan S
Retired Sonos Staff
Dec 29, 2017 6:38 PM UTC
Thanks everyone! I actually got the spam message too.... They've been banned and we're working on getting the messages removed if possible.

In the future, feel free to report it by posting here, sending an email to community@sonos.com, or even sending me a private message.
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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Enthusiast II
Dec 29, 2017 7:36 PM UTC
I received it too.
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Contributor I
Dec 30, 2017 12:34 AM UTC
Thanks Ryan 🙂
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