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Hornet305
Collaborator I
Dec 29, 2017 4:27 PM UTC

Spaming Private Message

To whom do you report spammers using Private Messages?
Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com?
Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Jan 2, 2018 5:23 PM UTC
    The messages should be deleted now too. Sorry for the trouble everyone.
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    missyagogo
    missyagogo
    Avid Contributor I
    Feb 22, 2019 11:59 AM UTC
    Hi Ryan,

    I just received one of these spam messages from user
    ogechiamaka. Can you please take care of this user? Also how do we block these people from PMing us? Thanks.

    The message is:



    ogechiamaka 3 hours ago
    Hello Dear
    i saw your profile and became interested in you, my name is Marian i am working with united nation, i will like to have a friend like you,
    i have something to share with you, please email me through (MarianGeorge45@hotmail.com) for more information about me, i will check my mail to know if you have contacted me because i am working at the moment
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    missyagogo
    missyagogo
    Avid Contributor I
    Feb 22, 2019 12:05 PM UTC
    There should be a way to report people that are fake accounts or spammers! I just changed my settings from able to receive messages from anyone to only those I follow. I should be able to delete messages at the least to remove the current spam.

    I looked, and I don’t see a way to change my settings for who can send me messages. Maybe that was on an old message board forum format or maybe that’s because I am on a mobile device, I am not sure.
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    Kumar
    Feb 22, 2019 12:06 PM UTC
    Ditto; since I had not found this thread, I reported this to Ryan via private message.
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    melvimbe
    melvimbe
    Feb 22, 2019 1:32 PM UTC
    FYI, Edward banned this user, and it looks like PMs were removed.

    https://en.community.sonos.com/community-feedback-229090/scam-spam-users-sending-me-pms-6820998
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    Danny
    Ryan S
    Ryan S
    Retired Sonos Staff
    Feb 22, 2019 4:16 PM UTC
    Feel free to let any of the team know if this happens again. In this case, they PMd some of us too...
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      melvimbe
      melvimbe
      Feb 22, 2019 4:51 PM UTC
      I was just sad because I thought I'd made a new friend. 😞
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      Danny
        Ryan S
        Ryan S
        Retired Sonos Staff
        Feb 22, 2019 5:46 PM UTC
        Aww! I'm not new, but I'm your friend! 🙂
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