Contributor I

Error 913 after "update" causes major headache.

69 replies
8104 views

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

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F

Frank p.

Lyricist I

A quick search around the forum shows the following as the fix for error 913 - it’s just a folder permission error on the PC…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

@Ken_Griffiths
your prob. partial right.
I had a domain user permision on my SynologyNAS (sonos account) i had to ad a local NAS user with read permission to the folder and the rights to use the SMB program on the nas.
Badabing then it worked!

F

Fatbloke556

Lyricist II

Hi Ken

Thanks for helping.

Even if I go into the drive & directly R/click the folder, I had still only got the same options form following these instructions.

It was just easier for the screen grab & sending that image as I'd move to another laptop, to see if that would allow this illusive share option.

Ken_Griffiths

Hi Ken

Thanks for helping.

Even if I go into the drive & directly R/click the folder, I had still only got the same options form following these instructions.

It was just easier for the screen grab & sending that image as I'd move to another laptop, to see if that would allow this illusive share option.

I suspect it maybe something to do with your Windows setup and network discovery/sharing - maybe checkout @lynfisk’s post above, if you’ve perhaps not looked into these things already.

W

WendyJean6714

Lyricist I

On this video I found the solution for me. Hope it works for the rest of you Apple users.

This worked for me. Thank you for taking the time to create it.

R

Rick0930

Contributor II

OK - i found the fix. Ken’s answer below is the start. But there is a second step. This is for Windows PC (I don’t know about Apple products). Follow Ken’s steps then after you add the Sonos to share, go back to the properties sharing tab. Don’t do his step 3 yet. Then click on the “Advanced Sharing” button in the middle of the dialog box. Then in the upper left corner, check the box for advanced sharing. Click Apply and close. Then go to the Sonos app on your PC and add the My Music library. It worked for me.

I am VERY disappointed in Sonos’ tech help. I even sent an email to the CEO (since they don’t give any other email addresses for help). No one responded to calls, chats or email. But I am glad we ca figure this out.

Good luck…let me know if this works for you.

A quick search around the forum shows the following as the fix for error 913 - it’s just a folder permission error on the PC…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

B

BenTenTenTen

Lyricist I

Hi,

Does anyone have a work around for th3 913 error code using Windows 10 please, I can’t find a share file in properties. All help much appreciated.

Also in response to Sonos’s customer services, since this update, I have been in contact with an escalation team member & the response i got was essentially a F##K you, that's a you problem, not an us problem, also I was told that I need to use Plex/Youtube or another paid for media sever subscription, which the whole point of my music, is that its on my sever not someone elses, that I have to pay them for the privilege to listen to, my music.

Obviously not what i bought £5k+ worth of Sonos products for, I was eagerly awaiting the headphones, it now appears I will not be buying anymore Sonos products.

I have same problem. Really dispointed. Error 913. Have spoke 2 hours with 2 different filipino guys from Sonos and still nothing works. Please Sonos, give me back the access to my music!

T

TikiHardBop

Lyricist I

OK, the fix immediately above worked for me, but with one little wrinkle. I have my music library located on a D: drive while my iTunes info is still under my C:Music directory. The wrinkle is that they are both named Music, which seems to confuse Sonos. So when you do the step above and share, when you open up the Advanced Sharing dialog, be sure to give that second directory a different name. I shared it with the name DMusic and Sonos found it OK.

I

IJC

Contributor II

Hi,

Does anyone have a work around for th3 913 error code using Windows 10 please, I can’t find a share file in properties. All help much appreciated.

Also in response to Sonos’s customer services, since this update, I have been in contact with an escalation team member & the response i got was essentially a F##K you, that's a you problem, not an us problem, also I was told that I need to use Plex/Youtube or another paid for media sever subscription, which the whole point of my music, is that its on my sever not someone elses, that I have to pay them for the privilege to listen to, my music.

Obviously not what i bought £5k+ worth of Sonos products for, I was eagerly awaiting the headphones, it now appears I will not be buying anymore Sonos products.

913 error…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.
Click on the SHARE tab and then click on the first SHARE button…
A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

Thanks but this fix does not work

Ken_Griffiths

Hi,

Does anyone have a work around for th3 913 error code using Windows 10 please, I can’t find a share file in properties. All help much appreciated.

Also in response to Sonos’s customer services, since this update, I have been in contact with an escalation team member & the response i got was essentially a F##K you, that's a you problem, not an us problem, also I was told that I need to use Plex/Youtube or another paid for media sever subscription, which the whole point of my music, is that its on my sever not someone elses, that I have to pay them for the privilege to listen to, my music.

Obviously not what i bought £5k+ worth of Sonos products for, I was eagerly awaiting the headphones, it now appears I will not be buying anymore Sonos products.

913 error…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.
Click on the SHARE tab and then click on the first SHARE button…
A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

Thanks but this fix does not work

No worries, perhaps see the post here with the extra step…

G

GordonN

Lyricist I

Thank you Ken for the advice you gave. It appears to be working for me as my Music Library is once again in my Sonos app and is updating now. Your procedure seems to have done the trick for me THANKS!

I still wish Sonos would make it easier to find this solution

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