Error 913 after "update" causes major headache.

Spent thousands of dollars to install Sonos. This has been a ludicrous experience with Sonos. They create a glitch with their update and music is suddenly inaccessible. The worst part is this was created several weeks ago and still no solution or update. The solutions offered above simply did not work. 

As a business owner myself, this is simply unacceptable. 

I also got error 913. Tried calling sonos UK but told 75 minutes wait time to speak to anone. Went on their online chat and was advised that sonos no longer support SMBv1 protocol and now only support SMBv2 & 3.

I didn’t understand what on earth I was supposed to do to correct this and was told needed to phone them so that they could remotely put it right for me. Whn I said it was a 75minute wait to speak to someone, I was told ummm sorry yes the wait time is a BIT long……..

Really poor service from SONOS !!!

Hi,

Does anyone have a work around for th3 913 error code using Windows 10 please, I can’t find a share file in properties. All help much appreciated.

Also in response to Sonos’s customer services, since this update, I have been in contact with an escalation team member & the response i got was essentially a F##K you, that's a you problem, not an us problem, also I was told that I need to use Plex/Youtube or another paid for media sever subscription, which the whole point of my music, is that its on my sever not someone elses, that I have to pay them for the privilege to listen to, my music.

Obviously not what i bought £5k+ worth of Sonos products for, I was eagerly awaiting the headphones, it now appears I will not be buying anymore Sonos products.

913 error…

1. Right click on the Music folder and click on PROPERTIES at the bottom of the menu.
2. Click on the SHARE tab and then click on the first SHARE button…
3. A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
4. Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
5. Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

Hi Ken

I have tried all of the above several times and I’ve added SMBv2 protocol, but I am still getting error 913 when trying to re add my music library.

Yes sonos did advertise this, but no they have not helped all the customers who now cannot connect to their music libraries and their customer service is worse than terrible on this problem.

I think Sonos customer services are probably busy right now - I’m not sure why your library share isn’t working with the above - my own thoughts are to remove the path and try again, if it doesn’t work, then check the SMB version in your windows operating system - in fact switch off SMBv1, altogether if present …and then manually setup your own shared folder with a username and password and perhaps see if that resolves your issue. 

Just to add - also ensure your network security shows the PC as connected to a private network rather than a public one (it usually defaults to the latter in Windows).

Hi Ken,

Thank you for the above, which I have already worked through,  but as I said I do not have the option of share, when i right click on the folder for the music, as the attached pic shows.

At last I’ve fixed this issue. These are the steps I took:

changed protocol to SMBv2

Then in start menu, go to settings and then network & internet

go to, shaing options

under private,

turn on, network discovery

turn on, files and printer sharing

under all networks,

turn off, password protected sharing

Then type services.msc in search bar

click OK

Then right click each of the following and if not running, select START, then next to start up type select AUTOMATIC;

1. Function discovery provider host
2. Function discovery resource publication
3. SSDP discovery
4. UPnP device host.

I did all these things then added my music library back to my sonos.

It worked for me, so hopefully will work for you

@Fatbloke556,

Note you are right clicking on a ‘shortcut’ in your screenshot .. goto the actual folder itself, rather than selecting the shortcut to it.