Fix & Optimize

My config is a Sonos5 and Sonos One with a Technics SL23 (just completely rebuilt and certified) and a phono preamp.  The output from the 5 is very low and there is no audio from the One.  The room is configured correctly as using Pandora works just fine with music well balanced between the speakers.any help is appreciated 

I have been trying to setup my SONOS ONE SL with Alexa skills (yes I know it doesn’t have a microphone) but both my echo dot 1 and echo dot latest gen have mics so I can give commands from them. Problem is I have disabled and deleted the skill and try to re-enable but whatever I do it doesn’t work and Alexa doesn’t seem to be able to find the device although the Sonos app is working normally. 

Often when connected to my sonos era 100 via Bluetooth and trying to play media, the media app will say it is playing but the speaker makes no sound. Sometimes turning the speaker off and on again will fix the issue. The speaker is not muted, and the phone and speaker are connected to the same wifi network. I can get the speaker to play a chime in the sonos app, so I don't believe it is a connection issue. This happens often enough that it's a real hassle. Anyone had this problem and successfully fixed it?

My Sonos app for Windows on my PC has stopped working. It says ‘We found Sonos on your system’ but then can’t find any products. Speakers all working fine from iphones. It’s just the PC app that isn’t. I have uninstalled and reinstalled the new version - no change….Any ideas please?

Hi, allCan I use two Era 100s as front left and right speakers together with a Beam, Sub Mini and two Play 1, to enrich the front soundstage in a 5.1 setup?Thanks.

Hi all, I currently have a NJ house with following:Family Room : Arc, Sub Mini, 2- One SL for surroundKitchen  :  One (w/voice Control)MBR : BeamOffice: Play: 1addl: Move and Roam And a Chicago Apt with:Kitchen : In-Ceiling Speakers connected to Sonos Amp #1Living Rm :  In-Ceiling Speaker connected to Sonos Amp #2 We are moving to Chicago Apt and I need to make sure I everything that moves can be set up there and working right. My Sonos App works flawlessly now as when I’m in NJ it works fine:  When I connect to Chicago Wifi it works the two Amps fine.what is the correct process to disconnect sonos devices here in NJ, have them moved, and then set them up and connect them in Chicago? Thanks in advance, GT

I have no way of adjusting the volume on a stereo pair of Play 3’s. They are not grouped. It says Stereo Pair Recent HistoryI just changed broadband providers however my router was connected to a mesh network that provided its own network (wifi and LAN) to Sonos and the Wifi was turned off on the router as it is now. When the broadband changed two days ago I had no issues, initially, with Sonos. However, the next morning I noticed that the Arc Ultra was not working and I had to power it off and on for it to re-add. That fixed the issue Then last night I was playing some music late at night and I tend to play it on all devices and i could hear the bedroom stereo pair really loudly Before the router change I had taken the two 3’s off the system as surronds to my Arc (not Ultra) and set them up as a stereo pair. That worked okay. So back to last night. I went to lower the volume on the stereo pair and there was no volume control.They just played very loud. As I type this, and check my fac

i have downstairs rooms running on S2.  5 bedrooms all have Play 5s running on S1 system. It used to work ok. But when I open the S1 app all it does is find the S2 system and tell me to switch to the S2 app. It happens on all my devices. I used to have many more Sonos devices, including in other properties. I’ve sold them all since the Sonos S2 introduction fiasco. 

Is it true that using your headphones with the arc ultrasound bar you cannot simultaneously listen through the sound bar?

Please can this be added as a feature? like many my plugs are behind heavy furniture and are hard to get to.  Unplugging from the speaker end is also tricky as the cable is connected very snuggly. If I only had to restart them once in a while, this would be ok.  Currently I have to restart them every couple of weeks to keep Apple AirPlay working. Many thanks,Danni.

Before Sonos “updated/downgraded” its IOS app, it was possible to add a song I was listening to one of my Deezer playlists. This is no longer possible in the IOS app… but you can still do it if you use the desktop app!!!!Sonos… please put back this feature on the IOS app, this would make our user experience and journey so much better! 

I have bought in total 4 Symfonisks about a year ago. In theory they work fine but they have only seem to be getting worse in terms of music playback.My setup is only those symfonisks. I have one (symf1) hardwired to ethernet as it is close to the router. I don't have a very big house and it is all one floor, the furthest 1 symfonisk is, is at about 12 m (symf4, with direct line 4 walls in between. Furthermore, another one is in the bedroom at about 8 m with 2 walls inbetween both the symf1 as well as the router. I have tried also removing the ethernet (symf1) and rebooting all symfs but this didn't not help.I also tried putting all of them on 2.4GHz.They have switches over to Sonosnet a couple of times but it seems that they dont always keep that configuration.My wifi is really stable and high speed with low latency. All devices stay connected and have 0 issues with video calls. Also manual pinging shows consistently low values (<10ms with most of them 1-2ms). The issues I am getti

Hello,could you please help me solve these character issues with Alexa. I can rename it but description still with special character error.what’s wrong and what is this device.Even if it’s disable I can control TV !!thanks  

HiI have a problem with Era 100 pair when I airplay music from Apple Music. For some reason right speakers cuts out for a second or two. I have tried to stream with Bluetooth and then there is no cutting out. If I airplay it to another system on network there is no cutting outs. So only problem seems to be with Eras

In the past could have days every attempt to do anything in the Sonos app times out.  It doesn’t read my record player anymore, and the simple task of changing music preferences times out.    I have fantastic internet.. so it’s not me.   What’s happened?   I really don’t want to go through another badly planned upgrade. 

Specifically on the Youtube Music Service.The errors on Sonos app appear as a playback error then skips the song.“Playback paused because your account is being used in another location.”(You can see this for yourself, just try and play the album through your sonos.)Link to Album Playlist - Youtube This is sure to a viewer discretion pop up which cannot be disabled.  

Can anyone advise whether it is possible to save the current queue as a Sonos playlist using the IOS App?If yes, then could you please describe how to do this - I can’t find any option to achieve this basic function?If no, then why not?  Surely this basic function that was in the old App should be included?  If I’ve built myself a really nice set of songs in the queue how am I supposed to save it for future listening?  The only way I can see at present is to select each track in the queue individually and select ‘add to playlist’, which is a pretty sub-optimal solution?

I want to buy 2 sets of Sonos in ceiling speakers can one AMP run each set separately so I can shut one set off when not needed

What is the point of offering an update when it ALWAYS fails. I’ve tried on and off to update over the last 2 years and never successful. I’ve tried rebooting, unplugging, attaching LAN, nothing ever works. In fact, it almost always messes the whole system up and I have to spend hours getting everything set-up again. Great speakers, but god damn, It’s been a decade and Sonos still can’t figure the bugs out?

HiI need to add a Connect but always ends in the message “login as systemowner”.Nothing I have read here at the SONOS Community is working… Any suggestions? This topic is created as I couldn’t reply to any other related topics… Best regardsBjarke

I have 6 Sonos Play Speakers and 1 player that I have had probably 8-9 years. I recently moved.  They all work except 1 and I can’t get the system to find it.  What should I do?

After a recent os update one of my connect amps are showing as ‘not registered’ ? any simple solutions to this ??

I've just purchased a Move2 and when I pair it to my Beam which is connected to my TV the sound works fine from the TV coming through my Beam... but the sound from the paired Move2 constantly stutters. 

When I connect to Sonos One SL from the spotify app, it skips the currently playing song/podcast and goes to the next one. This is particularly bothersome since I loose my progress in Podcasts.I have reset my Sonos several times, but the issue persist.How can I diagnose this issue further? Is there a log file on the Sonos that I can read? 

I have moved with my play 1 and can’t get it to work on my new WiFi if anyone has any suggestions. It was previously connected to my dad’s soundbar so I am currently using an Ethernet cable to connect to my new WiFi. It is bro by recognised on the app but the app says it needs updating but then can’t seem to connect to actually update. I’ve tried resetting but it won’t turn green just stays stuck on orange. Any help is appreciated.