Fix & Optimize

Hej Alle - Der er opstået 2 problemer med min Sonos - begge har fungeret upåklageligt før:Problem 1:Afspilning fra Deezer på alle devices (både android og apple). Når man i app forsøger at starte afspiling stå den bare og tænker. Dernæst fejler den og siger den ikke kan afspille.Har defor forsøgt at fjerne Deezer servicen fra mit sonos system, men der fejler den også, med "Accounts not removed. Something went wrong when removing your accounts. Please try again.Hvis jeg går til min Sonos app på min windows PC, så er der ingen Deezer service. Hvis jeg forsøger at tilføje den fejler den - Efter jeg har autorieseret siger den bare "Error Unable to add Deezer account"Har prøvet at nulstille Sonos app på devices og forbinde igen - men problemet fortsætterNogen der har nogen ide til hvordan jeg får min Deezer konto til at fungere på Sonos igen? Problem 2:Afspilning fra mine egne biblioteker på NAS. Når jeg afspiller via App på moboil, så kan den godt vise hvad der afspilles, hvor langt nummer

I have an ARC Ultra in my living room and a Ray in my bedroom.When I use the iOS app to try to start music in the bedroom, I get an error the like “The connection to the server timed out” or “Something went wrong.”When I use the app to try to start music everywhere, it plays in the living room but not the bedroom.Once I have it playing in the living room, I can use the voice assistant to group everywhere, and once it’s playing everywhere I can stop it in the living room and keep playing it in the bedroom.What’s going on? Can I fix it or do I just live with the workaround?

I have a sonos system in which there is a duplicate room (living room). The pair of sonos 1's appear in one room while the sonos arc and sub appear the other.

One SL and Era 100 can each be paired with Beam Gen2 as rear speakers. My question is: Can I pair them in a mixed configuration, using one One SL and one Era 100?

can't play the same music at the same time in my Era 300 and sonos 1 (gen1) but can play different songs

I had some network issues and had to reset my wifi router. Since do this, I’ve been logged out of my Sonos app on my Samsung Galaxy S24 Ultra and I can’t log in again. When I hit the link to log in, the app opens a blank page in my browers and stops there. Occasionally I do get to a page where I can enter my email and password, but it won’t progress any further from that. 

Hi,I just got an ARC and my 2015 Samsung TV [ua60ju6400wxxy] has finally connected using the method mentioned on the thread below BUT now there is no sound coming from apps on the Firestick [HDMI port 4]!?!? Anyone got any advice with these Anynet+(HDMI-CEC) options on the Samsung? I'm lost and totally disheartened after a few hours messing with Optical adapter etc…. :( Surely I don't need to buy a new TV? Or do I? Thanks in advance  

Hi…here‘s something I found today on DE community. A User was reporting the following.(translation used)„While a track (Spotify) is running, I can no longer access Song Radio. Always comes: Connection to Spotify was disconnected????I then have to switch to the Spotify app, the title Search there and then start the song Radio. Then it works.But it's cumbersome and it used to work via the Sonos app 🤔“ I have carried out further tests and can now say with a high probability that it is probably a current bug of the Sonos function "Title Radio", which is implemented by some services.I tested it with Deezer and Spotify each via the current versions of the Sonos app for iOS and Android.Result with Sonos App on iOS:- Title Radio works with Spotify- Title Radio does not work with DeezerResult with Sonos App on Android:- Title Radio does not work with Spotify- Title Radio does not work with Deezer With Spotify on Android I get the same error message as the user mentioned above.With Deezer, Andr

I would like to request the following feature:Let’s say you have many rooms with speakers in each of these. You are currently playing music in one room, but are going to one of your other rooms. In this situation, you are currently able to continue listening to the same music in this new room, by holding down the play/pause button, and grouping with the other room, but since you have already left this other room, it would be nice if you could instead just transfer the music from the other room, to the new room, and not have it continue to also play in the first room.I suggest implementing this by e.g. a double tap on the play/pause button, while holding down the button during the second tap. So if you just long press on this button, it groups with the previous speaker, but if you double tap + long press, it transfers music to this room (basically grouping with one of the rooms already playing, and when you release, removes all other speakers from this group)I personally think this woul

I have a Sonos Amp connected to:[speakers] Martin Logan XTW6-LCRs as my left and right channel [subs] Dual Martin Logan Dynamo 1600X connected using an RCA splitterMy subs randomly turn off, especially at higher volumes. The music will start fine for a few seconds to maybe a couple of minutes and then all of a sudden the subwoofers stop but the L/R channels still pump audio. I then have to wait some minutes, restart music or even restart the amp to get the subs working again. If only one of the sub is connected (either one of them) it works completely fine.I understand that this is not an officially supported use case, but I was told that an RCA splitter should not cause any trouble since the subwoofers have their own amps.I am using SVS SoundPath RCA cables for the subwoofer connected using an AudioQuest splitter. I have tried to use a different splitter and also a different Amp, but the same problem persists. One of the RCA cable is 5 feet long and the other is 25 feet long. Could th

Hi there. I’ve just installed some Sonos speakers to replace my Amazon Echos. The Sonos Speakers installed easily and I have just about got the interface with Alexa sorted out but it was a painful exercise. My problem now is that SVC doesn’t respond correctly. If I say to my Dining Room speaker “ play music in the bedroom” it plays on the dining room, the speaker I spoke to. The same happens if I ask the living room the same question or a similar request. Basically SVC doesn’t seem to recognise the other speakers even though they show up correctly in the app and I can select which speaker is playing. Worryingly I spoke to Sonos support who told me speaker selection can only be done in the app then sent me an email with a link that told me that it can be done with SVC!  Has anybody else had this issue and did you find a fix? I would appreciate any help anybody can offer.  Thanks in advance. Keith. 

Can’t get the microphone to work so not able to connect using alexa

I am an avid UK based BBC Radio 3 listener and until last week constantly had my two Sonos systems linked to the BBC sounds app as a connected service via BBC Sounds. Now it’s stopped linking. I can play BBC Sounds and then Airplay to one Sonos Ray speaker and sub but not to the Play:5. Anyone know what’s changed. I assume some software upgrade. Will it be fixed?

We have a play 5 and seem to be struggling to get sound through to when connected to the pro Ject turntable. We have set to line in, no sound coming out, all seems ok on the app but can’t seem to control via app. The turntable works but no sound 

I have a problem in my sonos arc ,like when i play any song in my sonos arc there is a sond that come like “crackling” sound. And it’s specially comes when bass is higher or i increase bass in arc so give me some permanent solution.

Received my Sonos move 2 yesterday. It does not charge when sitting in the base. It does charge when I plug in a C charger plug. I made sure the two prongs on the base are making contact with the speaker, and it still does not charge. Has anybody else out there had issues with the charging base?

Has anyone else experienced volume changing when switching between sound sources?

I've got a pair of the Sonos by Sonance architectural garden speakers. Came home tonight and the speaker grill had fallen off one of them onto the patio, clicks back into place no problem. It's Halloween so it must have been ghosts. Only logical explanation. However the little black plastic clip in plate that covers the cables has also come out and I cannot find it anywhere. I'm concerned that with it not covering the wiring the weather will damage them.I need a replacement plastic plate, clip, thing, with sonos written on it. Help!

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

Subject: Help Connecting Sonos Ray to TCL TV - Setup QuestionsHello Sonos Community,I recently purchased a Sonos Ray soundbar and need some help connecting it to my TCL TV.Setup Details:    •    Product: Sonos Ray soundbar    •    TV: TCL TV    •    Connection method: Optical cable My Questions:    1.    I want to confirm the proper connection process using the optical cable that came with the Ray    2.    What audio settings should I configure on my TCL TV for optimal performance?    3.    Will I be able to control the soundbar volume with my TV remote, or do I need to use the Sonos app?    4.    Are there any specific audio format settings (PCM vs Dolby Digital) I should select on my TV?I initially thought the Ray had HDMI ARC but learned it only has optical connectivity. Just want to make sure I set everything up correctly for the best sound quality.Any guidance from the community or Sonos support would be greatly appreciated!Thanks in advance for your 

The Sonos App is completely unresponsive. I have tried deleting app, reinstalling, turning off WiFi, turning on but the App still is useless for me.

Hi, is it possible to play/use a vinyl player & link to my Sonos One? Or do I need, say I Sonos Roam to link or use a as bridge to play via Bluetooth?  thanks in advance 

In all honesty, this old thread is spot on to what happened to me the other day: SONOS Arc: Loud Random and Bone Chilling Noise | Sonos CommunityOut of NOWHERE the system went bonkers, maximized the volume and I can only repeat the wording from the original poster: “Its the most unsettling noise I can imagine, instantly gives me chills and even as I'm typing this, I'm getting chills just thinking about it.”I managed to stop the madness through the app after 15 seconds or so. Resuming the current Spotify track also resumed the inferno and of course you can´t pause the “music” immediately again since the app becomes non-responding for a few seconds until the silence comes to save you. I´ve been using my Sonos system more or less daily the last four-five years or so with problems limited to minor things that I think all on this forum can relate to if I should list them. But this sound from hell was at a completely different level! And I´m not kidding in the thread subject - I am reluctant

 my system was working properly for long time but totally disconnected recently. So i tried to set up new system and reset all devices but still cant build new system despite that sonos app confirmed every new connected device. Previously i saw all devices connected and i could build theathre set up for tv but now i cant even see all devices…

Hi! I recently bought two Era 300s, upgrading from my Sonos Ones. I paired them with my Sonos Arc and Sub Gen 3. I was really excited to test them together with my system. I played a Dolby Atmos track through Apple Music, and while it sounded good, it honestly wasn’t anything special. This really surprised me considering the huge size difference between the Ones and the Era 300s. I’m an experienced Sonos user, and I’ve always believed that most issues people have with their setups are self-inflicted until today. When I listened closely to my Eras, I noticed that only the side and top speakers were producing sound, while the front and rear drivers were completely silent. I started testing different settings, adjusting the TV and music levels, switching between full playback modes, and even removing Trueplay calibration, which actually made the upward-firing speakers louder. With calibration enabled, they were almost completely silent. My last resort was Google, and it turned out to be e