Fix & Optimize

My Sonos music folder is on a NSA310S external hard drive. I have always added CDs by ripping them to iTunes and then copying from the iTunes folder to the NSA310S external hard drive. This had always worked until now.The NSA310S icon has vanished from the bottom left of the file explorer screen where it previously showed up under This PC and Network. At least I believe it has vanished from where it used to be - I was initially worried I had forgotten how to do it!Click on Network and NSA310S shows up under Media Devices. Double click opens to what I assume is the device's IP address - a page titled Twonky with various links to settings etc. Right click gives three options 1. View device webpage (the Twonky page as described above), 2. Create shortcut, 3. Properties - this gives model number, IP address, serial number.If I open This PC NSA310S is there under Network locations. Double click to open and it states This folder is empty.The Sonos system plays fine - in other words it is sti

I have just reinstalled my sonos system (missed most of the app issues as was in storage) and now have everything back working agian.I had heard the album artwork from music library had returned to the app. Whilst I can see the artwork when I am playing the song/album, I do not see the artwork when I browse through the albums in my library or in the queue. So my question is, is the fix still needing further work and everyone has the same issue, or does everyone else have the artwork in their library seach and queue and not just when they are playing the song?Cheers,Simon

Not sure how a high end audio component company like Sonos could make a streaming music device that doesn’t have Bluetooth connectivity. After spending 12 hours installing this Mag 6.1 I and uninstalling it, returning it and installing a different system. #very frustrated 

What is being done to fix the glitching, especially the repeated drop in streaming with latest S2 controller?  i have an Era 300 which is “usable” only if one is willing to endure countless drops in streaming.  it’s a joke that an inexpensive bluetooth receiver plugged into a TRS port on my old Play 5 performs flawlessly but the so-called advanced technology of the Era 300/S2 player cannot.  I’m ready to move on from Sonos if they cannot produce equipment that simply works.

Does anyone know how to connect Klipsch the Sevens, to the Sonos Port?  

Please can someone explain me how the mobile app works (or actually does not work)???Each time I open it, if I want to access some of the settings, I have to login to my Sonos account… So I login… I then have access to some of the settings but for example if I want to add a device, I am asked to login… But I am already login!!!! Then I have a message that I have to login as the owner of the system…I found a “ transfert ownership” feature… I did the process with, at least, two logins involved but still the same nonsense: I cannot access to some settings and I am repeatedly asked to login as the owner of the system!!!Of course when I am logged in either in the app or on the web site… There is no way to register a product or a system.Sound quality of your products are very good but honestly the app the worst I had to experienced in ages.Anyways, if someone is able to tell me how to register my product and/or how to have access to all the app features, I’ll really be grateful;

Thought I would post this here in case it helps anyone else.About 4ish months ago my Spotify Connect stopped working suddenly, this is the main way I use my Sonos so this was particularly annoying. I would see my speakers in the Spotify app but when selecting any speaker it would hang for a while then not connect.Steps I tried:Tried a full reboot of my system and reboot of my network Whitelisted the below on my PiHole to rule out any issues there: (.|^)spotify.com$ (.|^)spotifycdn.com$ (.|^)scdn.com$ audio-ak-spotify-com.akamaized.net audio-ake.spotify.com.edgesuite.net Removed Spotify from my Sonos services and then set it up again fresh Reinstalled Spotify apps and logged in fresh ensuring app had access to local networkNone of the above worked and I was in the same position.Over Christmas I noticed Spotify Connected worked fine at my parents house and additionally friends were able to use their Spotify Connect on my Sonos.I created a new Spotify account and it worked fine with Spoti

Hi all! I listen to a lot of music with my Arc Ultra, Era 300s, and Sub Gen 2. While I felt like the system doesn’t fully reach its potential due to the nerfed Era 300s, I was still quite happy with how it handles music overall (coming from the OG Arc + Symfonisk Bookshelf Speakers). That said, I was never a big fan of setting Music Playback to "Full" in the Surround Settings. To me, it always sounded a bit muffled and echoey, whereas "Ambient" had a much better, more balanced sound.Over the past few months, I’ve done multiple Trueplay tunings, and after the latest update, I decided to do it again. And then, just for a moment, I disabled Trueplay while having Music Playback set to "Full"—and wow! The difference was huge. The sound was clearer, more open, and way more enjoyable than with trueplay "on" or ambient.So I switched back to "Ambient", which, in my opinion, clearly sounds better with Trueplay ON. Then I tested some Atmos Music, and again, Trueplay ON delivered a much cleaner an

I recently migrated my music library to Plex, which I thought was going to be nice because access to my music library is available as a “Music Service” in the Sonos S1 controller.I have some very large smart playlists (thousands of tracks).  I ran into the “20 second timeout” issue that Sonos S1 apparently has when loading a playlist.  If I cut my smart playlist roughly in half, it loads fine, so I’m pretty sure it’s the timeout issue that’s causing the problem.  I don’t think that it’s related to the length of the playlist, as I have no problem going into my music library and shuffling the entire library, which is many many more songs than what I’m currently trying to load from Plex.I was wondering if anyone that has experience with the SonoPhone app knows how it handles very large Plex playlists?

This Christmas, many dads will unwrap a shiny new Sonos system, expecting premium sound and seamless functionality to elevate their music experience. But for those in the know, it might not be the gift it once promised to be. The closed ecosystem, plagued by frustrating app issues and missing features, has left many Sonos users feeling like they're trapped in an endless loop of troubleshooting instead of enjoying their music. The excitement of unboxing soon turns into hours spent wrestling with buggy software, connectivity hiccups, and a system that doesn't give users the freedom to customize or fix it themselves. So, to all the dads unwrapping Sonos this year: we feel for you. Here's hoping that in the future, Sonos will choose to listen to its users, embrace openness, and make next Christmas one to truly celebrate. For now, enjoy the sound—if you can get itto work.

As it stands I am still missing a large number of Sonos custom playlists on my Android device. I have an Apple device and can see all of the playlists within the app on this device. I can also see all of the playlists within the Windows desktop app. The issue is related to the Android version of the app. Has anyone else come across this or found a resolution? My only work-around which actually didn't work was to use the windows desktop app, and add the missing playlists as Favourites. This shows the name of the playlist on my Android device but does not play the songs within it.  Does anyone know if a fix for this is even on the road map? Or do I have to just use an IOS device to play SONOS content comfortably? This is really frustrating!! 

Feature request:From today’s firmware update on my system….When an update fails, is it possible to include the name of the device that failed? When I went back, an hour later, to run it a second time, it told me one of my Subs hadn’t updated properly, and I needed to run the update process again, which I did, and was successful. So apparently there is some data existing that identifies which device didn’t update properly, or it wouldn’t have shown me the Sub needed updating. All I’m asking is to show that data at the ‘update failed’ time, in addition to the current ‘this device needs updating’ time. If it matters to anyone, I did run a diagnostic after the failure part. But not one after the success, since I’m not sure it would have been helpful. 

I have a stereo pair of Ones grouped into a room with a Sub Gen 3. When I start a new track / stream manually from the Sonos app, or from Alexa, Amazon Music or Plex the track starts playing on all speakers, then about 1-2 seconds in the Sub stops whilst other speakers continue. The Sub then starts playing again about 5 seconds later for 3-5 seconds then cuts out again for a similar period. After approx 25 seconds the sub plays as expected. This only happens when staring a new stream from somewhere. Once the stream is playing then the Sub maintains its connection ok, so symptomatic of a failure to buffer audio data successfully. I tried switching all 11 of my Sonos devices off Sonos Net, assigning static IPs, factory resetting the Sub, joining in different groups. Even using the Sub on its own exhibits the same behaviour. The speaker is approx 4ft from a mesh network node, so I'd feel 95% sure that this is a Sonos problem rather than anything to do with my network. At this point all I

Does anybody have any experience with this enclosure/mount for the Era 100?  I would miss access to the touch controls, but it looks like a neat way to make the speaker unobtrusive.I’m curious about the sound quality of the Era 100s vs. the Amp with the in ceiling speakers.

I have been messing around with various configurations for connections with my Sonos amp and would the outcomes experiences and see what other users have done.My Current Setup:Sonos amp Project Debut EVO 2 Schitt Mani 2 phono Pre Amp  Tangent CDII RCA switch box to feed both the Evo & Tangent in via the RCA line in on the AMP. B&W 606 Speakers (These occasionally are set as surrounds for an ARC which is my main TV sound output, but are predominantly for music use only)This has been my setup for the last few years and i was very happy. However, I recently upgraded to the Project EVO with the Schitt Mani 2 from a Project T1 phono with built in pre amp. When i did this  I found I had to adjust the line level down to 8 get the best sound from the turntable, but would need to increase it back to level 10 for the CDII. Much as I love streaming I still enjoy active listening on physical formats so want to get the best setup for all my listening needs. So i did a little experiment usin

Updated Sonos iOS app to 80.15.04 and did the system update. After system update completed successfully, the system is no longer found on the Sonos iOS app. Tested it on an iPad with previous version of Sonos app and that doesn't work either. However, I am able to manage my system using the Windows app without any problems. Checked privacy settings on my iPhone for Sonos app and network, bluetooth and local network were allowed.Rebooting phone did not make any difference. iOS version 18.2.1. Rebooting router didn't help either. Reinstalling the app did work. After the wizard it chose to connect to existing system and it worked instantly, so it's probably something with permissions for the app.

Hello! I use my Arc Ultra connected to my eARC BenQ TK710 dolby atmos capable projector. I use an ATV4K 2022 edition. Very often whenever I want to stream Atmos content on any platform I get no audio at all! The Sonos app shows no audio! If I force the ATV4K to play DD5.1 then it works again! Or If I leave it on Auto, Atmos on then the 5.1 content reads Stereo PCM on the Sonos app. Is this happening to you? I have changed cables..I am using Ruipro 8K fiber optic cables 25 ft the green ones and still the same issue. I have to disconnect the Arc from power and plug it back in for it to work again with Atmos.

https://www.yahoo.com/tech/victrolas-sonos-compatible-stream-onyx-150000635.html New colors for the Onyx model, plus an upgrade to Bluetooth and Vinylstream Wi-Fi support.  I have checked with Victrola, and the upgrade will be retrofitted to all Victrola Stream models and is coming some time in February. 

Just upgraded from an Arc and Sub Gen 3 to Arc Ultra and Sub 4.Both devices are connected via ethernet cable.I am able to disable WiFi for the Arc Ultra.But for Sub 4, there is no option to disable WiFi - is this normal for Sub 4?

Frankly disgusted that I can’t set these up without Wi Fi, use Blu -Tooth or pair them.Previously I had 2 powered speakers (Still have). Just connected them to a quality Blu - tooth adaptor and instant stereo connection. Totally Wi Fi independent. We can choose whether we want external services you know. Or crucially, we should be able to.No wi fi? Then you’ve got chunks of black uselessness. I will never buy your products again - and they weren’t cheap. Give us stuff that works in any situation and stop taking the bung from Amazon and the like.  - which you clearly have.Don’t expect anything other than a corporate speak reply so just don’t bother. Dreadful.May be think about what a speaker should basically be able to do without the internet. It’s been an expensive and disappointing experience for me.

It’s obvious that SONOS doesn’t has the awareness let alone the knowledge / experience to understand that home and business networks are increasingly more complex and thus are on a rapid pace to make themselves irrelevant in the market.  Privately, professionally and for my clients we’re no longer recommending Sonos. Not until segmented VLANS are supported via an advanced configuration option. There is NO technical excuse why this couldn’t / shouldn’t be made to work. 

Hey everyone - I have a pretty old Samsung TV (UA46C7000) that doesn’t support eArc, it does have an Arc port but it only outputs PCM.I’ve been using the Xiaomi MI Box Gen 2 and I’ve connected it to the Sonos Beam usingand optical cable. This give pretty bad results as the sound is metallic at times and is in stereo.I’ve seen loads of good reviews on the Arcana being able to convey Dolby Atmos to the Beam. Does anyone have any experience with this specific setup? (Mi box → Arcana → Beam).Will it work seemlessly? Perhaps there’s a cheaper solution that’s I’m not aware of?Many thanks!

Era does not have blue tooth connection  Does not connect to network 

Still missing the alphabetical jumplist sidebar when trying to search artists in My Library essentially rendering app useless.  I’m not gonna scroll for 5 minutes to get to Yo La Tengo.  Please figure this out sooner than later.  App has been FUBAR for quite a bit.  Any fix on horizon?

I cannot believe that the app has still not resolved basic functionality and is so slow in response times. I am sick to death of apologists telling me it's my connectivity. It is not; Sonos seem prioritising rollingout new features as pose to resolving essential issues such as stop, start, volume variation etc. Luckily I still managed to protect the old app on my PC, and this works like clockwork. However, the moment I use the new app you want to smash your he'd against a wall after 5 minutes waiting for it to respond. I would ask that the Sonos plants in these threads don't start telling it's my wifi. It isn't.