Fix & Optimize

I have purchased a synology Beestation and after some initial problems managed to connect it to my Sonos. It worked OK for about two weeks playing my music library through my Samsung tablet then lost connection. I have tried reconnection using original file path with no success,I get either " something went wrong " or " access denied " messages. I have tried all the usual remedies, Any Ideas?

Dear Forum,struggling with thus half my Sunday. Hopefully you can help out.  i do not know what the taxonomy in sonos is, to add a music library on the USB stick I insrted in the modem. I have now\\fritz.box\JeroenMusicthe usb stick is called ‘JeroenMusic’ with directly all my CD’s on it. But somehow this doesnt work. sonos gives feedback that the access is denied.assumed that all settings are correct in the fritzbox, I would like to know whether the syntax is ok.  thanks

Ever since the app 'update' I have continued to experience problems with it crashing and having to restart it. This especially becomes a problem when trying to play any radio station. In recent, weeks it has gotten worst with 'currently unable to play' error message everything time I select a radio station. I have multiple sonos players, location throughout my home. I love the sonos system and have enjoyed playing music through it for many years. However, these constant issues are trying my patience and I have reached the point that if there is no real improvement to the app, I will be selling all my speakers. 

Hello Sonos Community,I love the Arc Ultra, 2x Era 300, Sub 4 for Movies and Atmos Content, but for music it’s clearly lacking behind a stereo pair.playing Atmos music is more like a gimmick for me, nothing I want to keep listening to for extended periods  the options to adjust the Era 300 in music mode are a good start  however a sound bar will never be able to create a stereo stage  therefore it would be great to utilize the Era 300 that are surround speaker in movies, as a stereo pair in music. It could be an easy switch like “Stereo mode” is there any comparable mode/way that does not require re-pairing the speaker ? kind regards Robert 

I just did an ‘update all’ in the app store on my ipad earlier today. I wasn’t paying attention, but perhaps there was a sonos update in the list.Now I see that all of my Sonos playlists have disappeared. The playlists remain in the app on my iphone, which I have not updated.Is this another chapter in the continuing Sonos screwup saga? Is there a way I can copy the playlists from my phone to my tablet? What the hell is going on NOW?

I have an Arc Ultra, Sub 4 and pair of Era 300’s. Surely it would be easy to add an option to the App to allow users to either use their system in full Theater mode for movies - or if they wish to use the two Era 300’s ONLY it would allow Stereo only - with all drivers functioning? Seems like a basic capability that many people would like to utilise? 

I just got an ultra and sub. It’s going in a small(10x10) room.  This my MOVIE room. Where is the best placement for the sub?  Would surround speakers work in a small room?

Here is a stream:https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8Which I’d think my Sonos should play. But it does not.I am even trying mediamtx to transcode it into something Sonos would accept as:/usr/bin/ffmpeg -re -i https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8 -acodec libfdk_aac -profile:a aac_low -f rtsp rtsp://localhost:8554/a1and try playing it on Sonos as “http://192.168.10.201:8888/a1/index.m3u8” but the android Sonos app says “is not encoded correctly”. It is aac and I hacked mediamtx to return content type as audio/aac as per https://docs.sonos.com/docs/supported-audio-formats  but still no playing.How do you debug this kind of problems?

Hvorfor kan en som ikke er på samme wifi tænde for sonos fra en anden by?

Really it will not stop

As far as I am aware I have set all the ‘pop up’ and ‘notification’ options to ‘off’ on my account but I am still occasionally seeing adverts from Sonos on my controller. Have I missed a setting hidden away somewhere or are Sonos just ignoring my request?    

Considering Ace purchase and reading reviews - Seems like most issues reported could easily be addressed by Sonos. Any guesses on when an Ace Model 2 might be released? 

I got my Sonos Ace headphones in August 2024.  I don’t use them much but they work very well when switching between my Headphones and Sonos Arc soundbar.  The headphones have always seemed uncomfortably hot but for the last month I experience severe itching and can only wear about 20 minutes.  I think the Ace may be causing an allergic reaction.  I have ordered replacement pads from Sonos.  I was wondering if any regular Sonos users have experienced this problem.  Has anyone found another solution?Thanks 

My living room is a bit awkward in my opinion. I have a wall right next to my couch and right behind my couch. But the other wall is off a little ways. I have the arc ultra and I’m adding the era 300’s my question is how high to mount them. Plus where they should be facing as well. I will include pictures  

I have a Mac Mini with two Moves in stereo. Took me forever to get them setup with multiple support calls. However, they still disconnect or have a massive delay before they ‘refresh’ themselves. Now I’ve moved and have a new WiFi setup. I’m practically about to commit suicide trying to get them to work again. Super annoying and not a product worth the money they cost me. I wish I could return them, because I’m really close to throwing them in the trash. One of the worst products I have ever purchased.

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

My setup keeps stopping being able to play music from Yousee. I have to reauthorize 3-4 times a week. I guess this is not normal - at least it didn’t use to be like that.

HalloHabe seit dem Wochenende ein Problem mit meiner Arc. Sie macht im laufenden Betrieb, egal ob über TV-Box oder PS5, immer mal wieder Neustarts. Die Arc ist über HDMI am TV angeschlossen, sowie die TV-Box und die PS5. Ton auf einmal weg und die LED am Arc blinkt weiß, nach zirka 30-60 Sekunden ist der Ton wieder da. Der Fehler tritt zirka alle 30 Minuten bis 1 Stunde auf. An was könnte das liegen? Moderator Edit: Google Translate- HelloI've been having a problem with my Arc since the weekend. It restarts every now and then during ongoing operation, whether via TV box or PS5. The Arc is connected to the TV via HDMI, as are the TV box and the PS5. Sound suddenly disappears and the LED on the Arc flashes white, after about 30-60 seconds the sound returns. The error occurs approximately every 30 minutes to 1 hour. What could that be?

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

I purchased multiple Sonos products for the specific reason of being able to play music in multiple parts of my house. I love keeping my speaker in my bedroom and using voice command to play music—Sonos Voice Command is one of the reasons why I purchased this line. With that being said, I’m completely frustrated and feel very hopeless about ever having the option to lower the loudness of the voice command feature without compromising the music volume. It’s completely unacceptable that Sonos has to scream at me when I use voice command to simply play calming music at bedtime and subsequently wake other people up in the house. What a rudimentary, simple, expected feature to have on a product and yet here I am complaining in a discussion board with what appears to be many other frustrated customers where this issue has yet to be addressed. Feeling very frustrated, stuck and disappointed in Sonos as a brand, and rather regretful to have invested in so many products only to be stuck without

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

Connecting new beam, but no sound coming from it (except all the testing sounds). Sound only coming from the remote via tv speaker.told to click on to viera link.. unable to find this…  

Am I the only one who finds the volume sliders frustrating in the app while using your phone?They jump and it's hard to get the number or volume level you want. Can we not get arrows up and down that move quickly when you hold it down and moves the volume up or down by 1 when you touch an arrow once? 

How can I play music from my computer music files? I used to play them before the “ap” change. The old Sonos app offered the choice right there on the app. Now I have spent over an hour chasing down the so-called “instructions” to get it to “share” my files with the Sonos app with no luck at all. The instructions do not work. I can’t believe the app still hasn’t been updated to fix this. Why would this feature be taken away from us? It was one of the most convenient features for me and it is what sold me on the original Sonos system I bought 10 years ago.

I am looking at buying and Arc Ultra. Does it have to be mounted or will it sit on my mantle below my TV set