Fix & Optimize

I have an Arc Ultra, Sub and ETA 300 set up. Until recently I was getting ATMOS with supported content via my 2017 Apple TV 4K, however I have noticed under TVOS 26.3 that titles that formerly played ATMOS content are now only Dolby Digital 5.1. My PS5 and Xbox still play content in ATMOS including movies over my Sonos setup.I updated the Sonos system in the app and also installed the new TVOS beta, but neither has helped. Also the usual reboots. Any ideas?

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

Not as great as I expected!!

Hi everyone,I’m writing because I feel my Sonos Arc Ultra isn’t performing as it should. I’ve noticed a few specific issues: EQ adjustments: Sometimes, I don't notice any change when I increase or decrease the Treble or Bass (especially the Bass) through the app. I don't have an external subwoofer; I'm only using the one built into the soundbar itself. Subwoofer testing: To verify that everything is working correctly, I’ve been using the test samples found on this thread: [Link]. When I run the test, the subwoofer channel doesn't produce any sound. However, if I play YouTube videos to test low frequencies, it responds well down to 30Hz (which is quite good). Could someone else without a standalone Sonos Sub run the same test and let me know if the subwoofer channel triggers any sound for them? Volume fluctuations: I notice significant volume imbalances when watching movies that are not Full Dolby Atmos 5.1. There are constant peaks and dips, especially with dialogue—voices feel too

I have a ROAM network at home, however I’m in the South Pacific on a cruise right now. I brought our ROAM 1st gen speaker with us. My iPhone connects fine to the ROAM across bluetooth. Just prior to our departure, I bought a new iPad. The iPad did not have the Sonos app loaded, which I’ve now done.The iPad cannot “see” the ROAM as it was never connected to the home SONOS network.Is it even remotely possible to use the ROAM Bluetooth settings buried in my iPhone, and manually create a connection from the new iPad to the ROAM? Many TIA!

I have Amazon music set as my default music provider on my speakers but when ever I ask via Alexa for music to be played it defaults to Spotify free and invariably just plays something random or related to the artist requested.I have reauthorised Amazon music, rescanned for speakers and even removed Spotify as a service provider in the Sonos app, and set Amazon music to default again, yet somehow my speakers still defaults to playing from Spotify free, not sure how or why.

Sonos playbar ultra not connecting to lg tv. I’ve used the below lead and plugged into e arc on tv and selected that for sound out. Lead I purchased is attached. 

My Sonos Amp has been running well for several years. In about Feb 2026 two issues arose - that may or may not be related.The existing alarms after working flawlessly for years started to behave eratically, either not turning on at all or turning on and then off again well short of the preset time. I have deleted and recreated the alarms but this has not resolved this first issue.   When streaming a radio station the output, (at various times seemingly at random), jumps back to where it was about 3 minutes earlier. (if I had to guess I would say the control of the buffer has become unstable)  I have (a) restarted my NBN modem, (b) restarted  my wifi router and (C) factory reset the Sonos Amp and readded it back to my system and recreated the alrams but these have not resolved this second issue.How do I resolve these?  Any suggestions will be gratefully accepted.

Hi Sonos.Set up in Living Room:Pair of Sonos One SLPair of Era 100PlaybarAmazon Echo DotWith Alexa command I can control the speakers individually but as soon as I group them the Playbar refuses to play.Can’t get my head around it. Has anyone had this issue?Cheers Jay

I have an arc ultra, sub four and two era 300s that comprise my home theater surround system. As near as I can tell I should not need to add anything else, but I am wondering if I can.The other thing I’m wondering about is can I take two era 100s Into an adjacent room for the purposes of listening to music or will that conflict with my surrounding system since the second room is very close to my surround system?

Hi, I’m having issues with Dolby audio being muffled. I’m using my Macbook’s HDMI port to connect to Valerion projector HDMI input 1, and then using HDMI eARC on Valerion to connect to Sonos Arc Ultra. I’m using VLC as a media player. I have a TrueHD Atmos 7.1 movie which plays audio as it should. But when I play any DDP 5.1 movie - the audio is muffled. No matter what I do, I can’t get audio to sound right even on Mono or Stereo setting, it’s always muffled. When I switch the audio output to AirPlay to Sonos, I loose the Dolby part but at least it sounds right. I tested it on more than one DDP 5.1 movies, all suffer from this.If I skip the Macbook and just use Valerion with a streaming service such as Netflix or HBO Max and connect it to Sonos with eARC, it plays Dolby Atmos as expected.

Hallo,Ik gebruik de google assistent al jaren zonder probelem op mijn sonos beam maar sinds kort praat die half Engels en Nederlands door elkaar heb de assistent van de speaker verwijder en opnieuw toegevoegd hopend dat het opgelost zou zijn maar nu kan die helemaal geen commando's uitvoeren ik kan wel vragen "wat is de tijd" dan krijg ik in het Nederlands antwoord als ik vraag doe de lampen uit dan krijg ik in het Engels antwoord of als ik synchroniseer apparaten zeg dan krijg ik in het Engel dat alles opnieuw gesynchroniseerd is maar niks werkt meer iemand een idee Op alle systemen staat alleen Nederlands als taal geen 2e taal locatie staat ook op Nederland alle systemen ook geüpdatet 

As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

Hi all  I’ve searched for an answer high and low on here - couldnt find an answer. Question is not for a home theater setup.  My Sonos AMP is not connected to my TV.  Question for Stereo playback case (ie: streaming music off Apple Music directly off the S2 app) on the Sonos Amp - hooked up to a pair of passive speakers. I already have Sub 4 hooked up.  If I were to add a second sub (Gen 3 or a Sub 4), would the bass be split up into Left and Right channels between the two subs (ie: stereo)? Or each sub would be receiving the entirety of the bass (ie: mono).  

I have wifi issues - every single day.  bell 3000 modem this is recent  it works sometimes  I unplugged all the devices and went through the process of reconnecting  now I am stuck is it worth persevering or should I throw them in the trash 

Hi everyone, simple question - are the KEF R3 Meta speakers suitable for the Sonos Amp? Does anyone have any experience?

I have a record player hooked up to the Era 100. Main reason I got it because of the direct line in, so I usually want my record player sound playing on the whole system.I would love if you could configure the long press pause/play button so that all available Sonos speaker in the system group TO the Era 100. Currently it only seems possible to group the Era 100 to other speakers that are already playing music.

I have an argon turntable with preamp and the official Sonos line-in connection. Turntable connected, preamp functioning and line-in set up on the Era 100. Line in chosen as source and in the app linein is marked on the era 100 and the “sound icon shows music playing- but no sound. Volume turned up and down numerous times. Autoplay - tried  both on and off,Cables checked, Sonos and app updated and every post here read and tried - no sound. Any tips? Turntable works with other amps/speakers, Era is functioning in the Sonos system and it is set up as a single unit. Picture showing the era 100, playing by line in 

HiSonos arc ultra and sub gen 3, thought I would try a trueplay retune, in particular the advanced method on my iPhone 17pro.Runs the tuning all be it seems to skip the listening position step, after the retune doesn’t save, I have no trueplay tab to turn on/off.Tried quick tune same thing. system/app fully up to date.Any help please.🙏 

At about 0830 hrs GMT today my Sonos S1 system suddenly stopped playing. I was prompted to open S2 app as the only device found was my Roam 2 which uses S2. I have done all the usual things several times: Unplugged router, unplugged all devices and then re-connected them all,  pressed buttons to get orange lights flashing, but this time nothing resolves the issue.  It appears that something may have been initiated by Sonos, by accident or design, to encourage (force) S1 users to move over to S2.  Is anyone else experiencing this? 

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?

Ubiquity UDM Pro, 8 access points, 3 switches. It is configured well and per Sonos’s recommendations.Network has been reliable and the other 100+ devices work perfectly. Sonos speakers are working, but they no longer show up in the app and I am unable to “find” them in the app. Sonos support goes through their script, then says call support - they want to dive into my network, but this was set up and working for months on the exact same conffiguraition so I don’t suspect the network. Support has not yet had any insight why the setup is gone in the app. There is not way to save the configuration and I did a lot of setup on the sound bar.Frustrated. Anyone have a solution? Same issue? I have power cycled the Sonos speakers, what else can I try? TIA GEON

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.

Setup: Laptop --> USBC-HDMI converter --> TV --> HDMI ARC --> Beam Gen 1 (with Era 100 surrounds).When using a USB-C to 4K60 HDMI Anker Nano hub, I only saw stereo as a supported format (or more precisely linear PCM 2.0). However, I knew my setup can do more. I used CRU tool to modify the EDID of my Sharp 55'TV HDMI to support 5.1 PCM (lots of other documentation on the web on how to do this so I won't go into the details. It's a matter of downloading some software, ticking some boxes, and restarting windows). Select 5.1 in Windows speaker configuration, and PCM output format (i.e. 16 bit 44 KHz or similar)Select Dolby Digital 5.1 (DD 5.1) as an output audio format on my TV, whose ARC (not E-ARC) port is linked to the Beam Gen 1 + Era 100 surrounds. If your Sonos device natively supports linear PCM 5.1, you just need to set it to bypass. This gave me 5.1 surround from all Windows sources. On my case, My Sharp TV is transcoding any input format (i.e. Atmos in version 1, L-PC

Tonight I have just cancelled my Sonos Hd subscription (only had it a few days) as I  cannot get it to work… I have tried rebooting the router and disconnected everything to no avail tried updating the app etc honestly I think I have exhausted everything….. thinking why am I getting this mad over something that should work without any issues…. So I cancelled it… no HD whatsoever… even though it says I am subscribed to itunless anyone here has a solution I have missed… I bought a pair of Sonos 300 era speakers that sound ok… thinking they’d would be better in HD but obviously no good if it doesn’t work.. I still have just over 3 weeks subscription left can anyone help.. then I may re subscribe….. When I look at the forums I see issues… so it’s obviously not just me..