Fix & Optimize

My headphones are only providing noise on the right hand side.  It was fine, then after charging, the left had side completely dropped out.  Another frustrating Sonos experience.Edit: - And now it is back to normal!!

Since the update Sonos has lost connection to my music library and will not reconnect. All I get is an error message saying “Sonos was unable to add the shared folder”

We use our Sonos on our living room tv for rich excellent sound no matter what we’re watching. Since the app update I cannot easily find the tv button and get it fully functioning, arc, sub and 2 wireless ONE SL’s the wireless rears.   Sometimes takes 10-20 min to get it to pop up and function! Very frustrate and tired of this!  Solution???ScottLincoln, NE

I use Lutron Pico audio remotes to control my Sonos devices. The Lutron app allows you to select a speaker and a Sonos favorite to play, which is stored on the remote’s favorite button. A couple of weeks ago the Lutron app began displaying a Sonos favorite that no longer exists. The favorite can’t be deleted or removed using the either the Lutron or Sonos app.This is an issue because the phantom playlist has broken the playback functionality from the Lutron audio remotes. The remote is designed to cycle through your saved favorites and the system will stop playing (or won’t start playing) when it comes to this non-existent playlist.I’ve contact Lutron tech support and they weren’t able to help. There must be some way to get rid of this ghost playlist.

The app want allow me to Change WiFi. Everything works with ethernet cabel, but when i try to go into to setting on the app to Change WiFi, it searches for Devices and suggest devices i dont have. It cant find my devices.  What to do ?   

Last week every morning at 0500 sonos (ikea symfoni) starts to play some Toca Toca song on high volume, This in my daughters room. I recently installed the windows app due to thats were it was possible do alarms settings, but there where no alarms listed, so there was nothing to remove. Not that I added any alarms before either…And then the usual the app has gone really pore, wants to reinstall system each time you open it, but forgets it after some seconds, but still it takes me one minut every night to start here bedtime e-book at the correct volume.I wish the speaker was newer so I could returned it and purchased another brand. Not a premium prized brand with this pore software.

I just bought the Roam  auto charging device….No issues and am a very happy Sonos user, having a few other Sonos products.My question is, after I use the Roam, I turn it off and place it on the charger. It automatically turns itself back on….Two white lights. I figure this is normal but, do I have to keep turning the unit off if a few seconds later it’s going to turn back on, while on the charger. Can I leave it on all the time?I’m assuming leaving it on will be OK? Thanks in advance.

Does anyone know when the 50 Spotify playlist limit issue will be resolved? Ever since the “update”, I can’t see all of my Spotify playlists using my iOS devices. 

Might be a silly question but how can I pair my roam 2 to my existing system (arc and 2 era 100’s)

Hi to all. Just purchased a Sonos ray and trying to connect it to my tv. All going well until it try’s to update and comes up with error code 1101 …? I’ve rebooted  my router , rebooted the app etc etc… obviously can’t get throw to the svc desk as they must be swamped . Any ideas..? Thanks to all 🙏🙏

I have a good pair of Dali speakers that I would like to add to my current Sonos system which works with the S1 app. Does the new Sonos Amp work with the S1 app?Jim

J’ai 3 enceintes SL One en wifi Quand je veux écouter une radio à partir de mon IPhone par exemple France Inter j’ai au début une publicité spécifique à Sonos avant de basculer sur la radio. Comment enlever cette publicité spécifique à Sonos ?Merci pour votre réponse. 

When using Amazon Music, only the first 20 songs or so can be played.When I go beyond that in My Library Of songs and try to play a song.It always comes up "something's wrong"

Why is the new app removing basic functionality??!!  For example when I go into Tidal on the Sonos app now and select Artist Radio I can’t add that as a playlist anymore.  I can only select individual tracks from the list!!  I can still do it on the windows app :D

I always use my Sonos one as a alarm to get up in the morning, it’s the only reason I bought the thing. And I absolutely hate that they removed alarms in the new app. Please bring them back as soon as possible.

I have a Sonos 1 system in my house with various devices connected. One of them is a Connect Amp which is not compatible with Sonos 2, hence I don’t want to upgrade to Sonos 2. I have now bought a Sonos One SL which is not compatible with Sonos 1 and so I have to make a new system using the newer Sonos app. However, I seemed to have entered some “twilight hellscape” where everything seems to work fine and it all looks good up until the very last moment when the Sonos app eventually reports “No products found”. I’ve tried it a few times now with the same result. This forum query seems to suggest that I should turn off all of the existing devices before creating a new system. Is this correct? If so, why is this? 

SONOS are a disgrace. Their new App has destroyed many loved features. One feature I used daily and is now no longer accessible was access to my Local Music Library. Promises of fixing this seem to be insincere. What is the point of a music system that can’t access your music!Whilst the desktop version still shows my playlists, any local library song on the playlist is now greyed out and the playlist just skips to the next online music providers song which is on the playlist (Deezer etc) Attempts to add the library again via desktop are unsuccessful as the ‘NAS drive etc’ section under the ADD music menu can’t find the Local Library attached to my Router via the USB port in the Router (EE / BT router less than 1 year old). This all worked perfectly well before the May upgrade. Has anyone found a work-around? ************ SONOS YOU NEED TO FIX THIS ************I wont be purchasing any further SONOS products until this is fixed AND I feel I can trust this Company again (Which on their re

My Sonos Amp won’t power on. I have 4 amps and the other 3 are working but my 4th won’t power on. I have unplugged and let sit for a while and tried it again but no luck. I used a power cord from working amp and still wouldn’t power on. I tried holding the back button while unplugging and plugging back in and still no power. Need help!

Hi all. I have a sonos beam G1 connected to my TV via HDMI at the minute which works fine. We lovr karaoke and i would love to connect it all up.. so far i have the audio from the TV into my microphone mixer via arc. This pulls the tv audio and mics together (usually use youtube on tv to play the tracks) if i put headphones into audio out jack i can hear it all and sounds good. I then removed the headphones and plugged in a aux to phono... which went into an HDMI converter then on into the beam but the beam just doesnt play anything. The source comes up as spdif but no sound. Can anyone help?

I have the sonos move in the kitchen and when i contol the volume with the hardware volume buttons only the sonos move gets louder and louder. Would be Nice if there is an option to increase the volume of the whole sonos system (instead by using the app) !

Hello, i noticed that after last major update the app has many issues.in my case specifically it gets stuck during booting.there is the logo fullscreen and stay there till either android kills the app because not responding or it actually starts but it takes a couple of minutes, in which I can't use the phone. my phone is a Xiaomi 9T running android 11.i had no problems since lastest updates.and now It's basically impossible to use my speakers. i already tried wiping data, cache, clean uninstall blabla.and googling the problem it seems a lot of users out there are having issues. what to do?

Hey, kann in der neuen App auf fast nix mehr zugreifen, werde dauernd darauf hingewiesen das ich mich als systemeigentümer neu anmelden soll und das wieder holt sich zig mal.  Moderator Note: Added translation by Google Translate- Hey, I can't access almost anything in the new app, I'm constantly being told that I should re-log in as the system owner and this happens countless times.

Pandoro Radio has different "Modes" that you can select for your station, but these different “Modes” do not play in the new Sonos app and they use to in the old app.

So I try to group and it shows as playing but no sound coming out of speakers or connects for 5 seconds then stops and only plays from the era.  I have reset my router twice today and still the same issue. My products worked before this update. I have 12 Sonos devices and I’m at my wits end trying to get stuff to work since this update.   

How do I remove the recently played area from my IOS app Home Screen?  Every time in click on one of the icons I get an error message along the top of my screen that something went wrong. I seem to be getting that a lot.