New app update

I agree with you, jgatie, about using derogatory terms like “tech weenie”. I’m quite sure I’ve never typed that in here. I think we can agree that frustration levels have been quite high in here. I’m assuming it wasn’t personally directed. Please keep posting possibly solutions.

So you can back off on the “weenie” insults. 

Great technical advice! What a help! This whole idea of using a forum to voice complaints, insults, and provide somebody’s home grown idea of a fix is simply ridiculous. I have yet to actually reach anyone in Sonos technical assistance or anyone else, suit or weenie, who can help me to get my original system back into operation. I doubt a “suit” would know how to screw up a perfectly good ap this badly all on their own. I doubt a “suit” in the front office just flipped a switch to take away from us what was working great. Someone with tech knowledge had to do that.  If Sonos suits want to make money without providing the quality product they used to provide and that I too paid A LOT of money for, then they’ll get no more of mine. Feel free to forward my comments to the suits. I’m out of here - what a waste of time.

The analogy I was thinking about in the gym about 3 hours ago goes like this:  My brother knows how to build furniture, houses, sweat copper pipe, wire electrical systems and other things. That’s his gifting in life.  I, on the other hand, wasn’t wired like that at all. I’m thankful to have him around to help me in those areas.  I’ve wired several analog stereo systems over years and, in fact, ran speaker cable through our entire house during construction with a friend of mine.  When it came time to buy into Sonos gear, I wanted nothing to do with elaborate wiring and A/V connectivity, switchers and the like so, I welcomed the simplicity of the Sonos ecosystem.  I loved it.

Fast forward to this notorious app.  I can appreciate those in here who have the digital and technological where-with-all (gifting) to sleuth and employ workarounds to regain the functionality of the their Sonos systems.  Hands down… I wish I was “wired” like that.  I am not.  Therefore, I’m really, really hoping that Sonos can make the rest of us non-techies whole again with either updates or, an app specifically for tailored to us.  I would very much appreciate that.

It’s clear Sonos doesn’t give a **** about user complaints.  This has got to be part of some twisted business model where Sonos somehow ends up making more money by pissing off its loyal customers. Did investors take over the company to crash it after calculating they could maximize profit by selling off the patents?

It’s clear Sonos no longer cares about making excellent products.  I will go back to a laptop plugged in with RCA jacks to my grandpa’s 1970’s Marantz stereo before I buy another Sonos product. Sonos is suddenly overpriced.  I can get better playlist performance from old playlists burned onto CDs or Amazon pumped through JBL Bluetooth speakers. 

CurtF… I have a similar set up in my upstairs office where I have two older Play 1’s and a separate Sonos library. I resurrected my old 1976 Kenwood 80 watts/channel receiver and two Advent Maestro speakers. In the Aux port, I got a Bluetooth receiver so I can port it from iTunes on my 2015 iMac to the analog/bluetooth boosted gear.  What program are you using on your laptop to push your burned music to your Marantz?  I’m looking to find a program other than iTunes to push my Sonos library through to the retro equipment.

For all iOS/Apple/iPhone users who are dead in the water, I contacted Samsung today since that’s the brand of SSD USB drive my Sonos music library is stored on. I asked the Tech Support rep what version of SMB that their drive uses. He said, like the Apple Community Forum Level 10 poster did, the drive doesn’t contain the code to determine that, the computer does. In a previous reply from the same Level 10 Apple guru, he wrote this: “Since MacOS 10.10 it supports SMB v1 to v3.”  So, the SMBv1 issue that Sonos is telling us “may” be prohibiting “some” users from fully utilizing their new app seems to be largely a red herring - whether they mean it to be or not.

It was also advised that I checked Connected Servers in Finder/Preferences/General & Sidebar. I did and nothing came up meaning… I don’t have a server that may or may not fall under the dreaded SMBv1 plague.

Another Sonos Forum poster added this in regards to “Moving from SMB1 to SMB2/3:

“macOS

In my macOS experience, I’ve never had to change the SMB of a share. If you’re sharing something already, I expect macOS to do either 2 or 3. I also did NOT have to do any of this for my NAS, but I have had to do it for other environments”

My iMacs run 10.14.6 and, the latest version of OS Ventura which is 14.xx (I don’t know the exact version). Regardless, I shouldn’t have any SMBv1 lurking in my system and, my Permissions are set to WIDE OPEN for any and all to access, plunder and/or utilize.  Still no iOS/iPhone functionality.

That’s all I got.
Brad