New app update

I write and produce my own music, presently with no intention to release it to streaming services.

My previous Sonos app was connected to my apple laptop hard drive iTunes/music so I could play these and many many other recordings I'm on too through my many Sonos speakers).

So, now it seems I am unable to do this.  To say I am disappointed is an understatement!!

(It feels a bit like when Apple chose to take away the CD burners and many of the input/output connections from their laptops).

I can only hope that this facility/service will be returned in the software update.

If not replacing my Sonos equipment might be my best long term solution.

Does anyone know when this update is due?

See the following video on how to get your Mac sharing your library again:
 

Hi @Phil Davison, this new app release has been a mess. Especially around local music.

Here’s something I wrote yesterday that may provide some useful context …

And here’s something I wrote last month that may help if you’re on Windows …

Phil… You’ll get your libraries back IF you reinstall the S2 app on your laptop/desktop computer(s). Be sure to delete your existing library in the Sonos/Preferences/Music Library settings then, after going through the machinations in the aforementioned video, add that same library back in.  It worked for me and others.  The caveat is that any functionality with their crap iOS iPhone app is lost.  And, no, I don’t stream nor do I want to.

This seems like a big F U to their customers. Exactly. I used to recommend Sonos to others. I said it was nice to actually have adults producing useful technology for a change. Now I recommend any other speaker system but certainly NOT Sonos. A 35 minute wait to talk to someone? NOPE! I don’t know where the adults went but they sure had NOTHING to do with the new ap. I used to be able to play my computer music folders easily on my Sonos speakers. Now I cannot at all. The old ap used to be just a click or two to get my speakers playing what I wanted. Now it’s swipes to nowhere and takes way too long to change what I was doing to what I want next.  NOT an improvement. I would like to have the CHOICE to use the old ap or the new one. I would take the old ap any day. The old saying “Don’t fix it if it ain’t broke” applies to Sonos. I won’t be buying anything else from them Oh by the way the “Boost” attachment is a joke - it doesn’t help at all. What a shame - Sonos used to be great system.

I just tried to downgrade back to the Sonos 1 ap but it said the ability to downgrade was not available. I’m done with this company. I’ll be getting a new system from the someone else. 

No customer service

No ability to find an ap that works

Complete regression in capabilities and sacrifice of what was great before

Tech “support” that takes away capability instead of adding to it. Does this make sense?

I’d like my options back as well.  The Error 319 video allowed me to get my libraries functioning via my iMac S2 desktop controllers but, I still don’t have any functionality from the iPhone/iOS app at all.  I updated yesterday but no cigar. I’m way too paranoid at this point to update the firmware of my speakers, a step that has been recommended in this forum (Preferences/System Settings/Your System/Manage/System Updates/Check for Updates).  You’ll be greeted with a message that “updates are available for your products (speakers) that must be completed (several minutes) before you can use them.”  Does anyone else wanna’ give that a shot considering what’s happened? Would I lose the ability to play from my S2 desktop controllers?  I’d feel much better if a new TESTED iPhone app was released and did any and all updating for me - like they used to do.  I may be ignorant but the SMBv1 / HTTP smoke screen isn’t sitting well with me.

Like I’ve said over and over again, the responsibility to fix this shouldn’t rest with the consumers who laid down A LOT of money for a system that markets itself by showcasing sound quality and “ease of use.” Some in here have posted something to the effect of “well, if you don’t want to resolve your issues...”  You know, I’ve tried many, many times to do just that.  Please reread the first sentence of this post.

Originally the thing that sold me on Sonos was how simple it was to set up. Completely intuitive and took seconds to plug and play. I’m not a computer programmer and I am not going to do “machinations” to load and unload and reprogram my system because some Sonos tech weenie couldn’t try out this ap before it was released so they could find out what its drawbacks were. At least let me go back to my old ap while this ap is revised. 

I assure you, the “tech weenies” had nothing to do with this.  The release of the half-baked app was to ensure it was in place to support the headphones’ end of fiscal year sales.  That’s not an IT decision, that’s something the suits decide.  So you can back off on the “weenie” insults.