Fix & Optimize

I have been using the s2 app for my newer product purchases. 4 rooms with multiple products. I have an older play 5 which has been working fine on the s1 app until the lastfew days. Now when I open the s1 app it say incompatible and a screen comes up to flip to s2 where it will not recognize the older play 5 product. Tried chat support but difficult to explain what is happening. Did some resets but still not right. Seems like an app issue???  Anyone else having this problem. ??

Everytime Outlook is running sonos tops playing when an new emial arrives.What can we done??

Dear Sonos,As of now I know there are only the below grouping possible with the Sonos Arc and play 5s:In total you can either have any of the following set up:(Sonos Arc+ Sub) , (Play 5), and (Play 5). (Sonos Arc+ Sub) and (stereo paired PLay 5s) (Sonos Arc +Sub+ Play 5 (RS) + Play 5 (LS)Is it possible you will add options to create mutiple groups with the Sonos Arc so you can setup for the two play 5’s as a seperate group? I’m intersted in purchasing the system but it seems so expensive when some of the features for grouping aren’t possible. From a customer standpoint you are paying so much but the grouping is lacking.From a future customer.Regards

Hi I have Sonos Sub was working fine and all of sudden stopped working, no power at all, tried everything. changed the power cord, tried another power point. nothing worked. The Sub is less than 2 years old. Any one can advice Please.Thank you

HiRecently our Sonos stopped showing songs in the Activity Playlist under iTunes services.I’ve tried to remove and re-add iTunes / Apple Music but still this is a problem.Remaining features of Apple Music seem to work fine. Please adviseBest regardsMariusz

I found a 2 year old thread where the Sonos people said they were “working on this”.  I guess they must work pretty slow.  Anyway here’s the old thread:https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-voice-volume-too-loud-6798465Maybe a new thread will get them to actually do something? What the heck is up with Alexa on the Sonos in general and the Sonos Beam in particular?  So I’m listening to TV.  Everything is fine.  I say “Alexa what time is it?” and she SHOUTS “ITS FREEKIN 10 ‘ CLOCK!” at the top of her lungs causing the dogs to start barking.OMG!  I can’t use Alexa on the Beam if she can’t learn to use her indoor voice.  How did this thing even get to market like this?  Have any Sonos engineering people ever used Alexa on a real Amazon Echo device?  She doesn’t scare little children and cause plates to fall out of the cupboard.  She sounds normal.  And if she’s too loud, you can turn her down.  Music and Alexa are always at the same volume.  Everything works fi

My playbar sound is echoing. Watching the sports and when the presenters talk over music or other sounds it really echos. When the background noise on tv is silent the speech is perfect and no echo from playbar. Tried tuning and play 1s which are in surround mode. Tv speakers are off

I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.This also happens with Sonos Boost.Please advise.

I have 2 Bose 251 outdoor speakers onnected to a Connect: AMP.  For the couple years,  I have noticed a static noise coming from my right speaker.  I have since replaced all the speakers and wires, and the noise is still coming out of the right speaker?  I have a run less than 40 ft and using 12 gauge outdoor speaker.Any assistance would be greatly appreciated.

I’m trying to play the same source thru all three but I can’t get media room source into the two other rooms.  All speakers work individually but when I want all speakers to play the media room I only get a hiss at top volume from the other rooms. 

I had to implement a second Sonos system due to adding a Five and Arc (S2 only) to existing Sonos S1-only speakers.When setting the speakers up in Alexa one can only choose a single system.It would be very useful to be able to include more than 1 system. Sonos could do it by either a) allowing selection of more than 1 system in the existing Alexa skill, or 2) adding a second skill (Logitech does this for its Harmony remotes).

I recently bought sonos Arc and two Sonos one with microphone. When I connected the setup after sometime my wifi stopped working and I have no internet since then, yesterday.  I am using Netgear Night Hawk D7800 and not sure what’s the problem. My internet had no trouble what so ever before connecting this full setup. I have a feeling that Sonos wifi connection is interfering with the wifi signal and causing the problem. Can someone help. Thanks. 

Having problems with my Sonos System, multiple times a day, it will reboot (knocks off all Sonos devices). I have a Sonos boost connected. Diagnostics Number: 1284781800.

A few weeks ago, Google made YouTube Playlists work on Google Assistant devices. While it's great that I can now request and listen to YTM playlists on my Nest Hub and minis, it broke being able to play playlists from YouTube music on all of my Sonos devices. Sonos One:"Play Lady Gaga" -> "Playing Lady Gaga on YouTube Music" (= no problem)"Play Current Favorites" -> "I also need to know which device to use""Play Current Favorites on the Bathroom Speaker" -> "Sorry, I can only play videos on devices using Chromecast or on cast enabled devices" Nest Hub"Play Lady Gaga" -> "Playing Lady Gaga on YouTube Music" (= no problem)"Play Current Favorites" -> "ok, your youtube music playlist called Current Favorites. Here you go" (= no problem) Nest Hub with Sonos Play:1 as default speaker"Play Lady Gaga" -> "Sure, Lady Gaga from YouTube Music. Playing on Bedroom Sonos" (= no problem)"Play Current Favorites" -> "I can't do that here but you can ask me to do that on one of your

For some reason, there is an error authorising my Spotify premium account through the Sonos IPad app.  No error code, just a bland message stating error.

If I play Spotify via Sonos after a few minutes the connection will be lost. Playing via Spotify directly and choosing my Sonos speakers plays fine. All updates have been applied. I have sent a Sonos diagnostic report. 

I have recently upgraded the audio at a clients home with a Sonos solution for this room as cabling is an issue and we want a sub for it. This is a big property with a Control4 system. Network is Pakedge RK1 router, HP switches, and Unifi AP’s.  The network is flat, so dont start thinking its manged. Multicast, UPNP is as one would expect for an AV system. SO we have installed a Sonos Amp to drive our ceiling speakers in a AV rack in the basement, hard wired into the network and we want the sub to be wireless in the room. Had trouble at first trying to get it to pair wirelessly, hard wire in and presto upgrade done and now pairs. Appears good in app (+) when powered on (-) when powered off.Call Sonos get this :Thank you for contacting Sonos Customer Care.As we discussed on the call, most common router settings for Sonos to work.1) 2.4 Ghz enabled2) Split 2.4Ghz and 5Ghz (separate SSID for each band)3) Make sure Mode is set to 802.11 BGN4) Client isolation should be off to ensure wifi d

I used to be able to pair my two Sonos products - my older Play 3 and my newer Sonos 1 with Alexa built in. Now it seems to have been removed… am I doing something wrong? We used to be able to tell the Alexa what to play on the Play 3.. but now we can’t?

Hi all, struggling with a new Move speaker using google assistant. We’ve got a Sonos one which works perfectly, and a new move that I’m struggling with the voice control.  I’ve got to really shout at it to make it do anything other than tell me the time, I’ve got a clock for that!   Have I missed a setting for the microphone sensitivity?   Tried both on Alexa, but can’t get either speaker to respond to voice commands to play music.  It says it’s playing, but doesn’t.  This seems to be more an amazon issue looking at various forums. Any advice appreciated.

Hello, I'm french so I'm sorry by advance for my english.I own a Sonos Move and I live in two different house (I change house every week) and I i bring my Sonos Move in my two houses. At first it worked perfectly, I could connect my Sonos Move in both of my networks. However, it's been more than a month that I need to factory reset my Sonos Move every week because it cannot connect the the new networks. Everytime I try to do the setup where I click on "New router or changed WIFI settings". Then it says to put the speaker on the charging base and click on the "infinity" button behind the speaker (what I do everytime I try). And then it says that it can deconnect my phone from my actual network for a few moments during the setup of my speaker. But after 1-2min it says that there was a problem while trying to connect to my Sonos and I don't why I can't connect my Sonos Move to a new WIFI even that it can actually connect to 16 different networks.If anyone could help me with that problem i

I have a beam and two One’s (not the SL versions) in a surround setup.They show correctly in the app and if I play music through the app, I get sound out of all three speakers.However, I mostly watch a PC connected to the TV, the PC is set to output 5.1 but when playing the audio test the rear speaker sounds are coming out of the Beam, not the appropriate One.Setup is PC connected to the television over HDMI (Port 1), beam is connected to Television via ARC HDMI port (Port 2).This is my partner’s Sony 50” television so not sure of the model number. We’re replacing my AV Amp with the Sonos which was previously working with the surround sound.I’ve been through all the options and can’t see anything obvious I’m missing, been through the TV menu’s and there’s little to do with the audio but have tried flicking things and setting them back in hope of getting rear sound.

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

Hi There, I have sent you a diagnostic Data and its Number is 82306999. I can successfully Connect to mu playbar via wired eth.cable but I cannot Connect it via wi-fi. It can find all available wi-fi connection, but it cannot Connect to it. It says wrong password, but I am sure the password is right since I checked it via my smart phone.  I believed I could reset it to factory settings, but it is failed wi-fi connection again.  Could you please help me about the problem??? Thanks 

Hi all, First of all I‘m not native English speaking. However, I‘m really disappointed by Sonos (Move) when it comes to pairing possibilities Sonos :-(It basically doesn‘t offer a proper pairing with my current setup: 1x Beam, 1xSub and 2x Sonos One. It‘s obviously possible to group rooms, but the Sonos Move lags in this setup some milliseconds. If I‘m listening i.e. EDM the bass is not properly in sync. It feels like you would be in a arena somehow. Is there any way to fix this? Many thanks

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?