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DJV
Contributor I
November 28, 2020

app mix up

I have been using the s2 app for my newer product purchases. 4 rooms with multiple products. I have an older play 5 which has been working fine on the s1 app until the lastfew days. Now when I open the s1 app it say incompatible and a screen comes up to flip to s2 where it will not recognize the older play 5 product. Tried chat support but difficult to explain what is happening. Did some resets but still not right. Seems like an app issue???  Anyone else having this problem. ??

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3 replies

John B
November 28, 2020

What have you reset? Have you reset the S1 app and selected to join existing system?

DJVAuthor
Contributor I
November 28, 2020

Yes tried on my own and again with chat support. Goes back to same issue. 
hoping it’s an app issue and update will help??

 

DJVAuthor
Contributor I
November 29, 2020

Well I found the reset instruction for my gen 2 play 5. Then re set the app. It again took me out of the S1 app and I was finally able to get it recognized on the s2 app with the rest of my system. Last week this play 5 would  only play on s1. Not sure what changed but I can’t be the only one to run into this.  Hope this helps if anyone else runs into it. 

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