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Søren Andersen
Contributor II
Nov 27, 2020 5:42 PM UTC

When a new e-mail comes to Outlook Sonos stops playing

Everytime Outlook is running sonos tops playing when an new emial arrives.

What can we done??

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7 replies

Smilja
Smilja
Nov 27, 2020 5:55 PM UTC

Is an Play:5 or another component with Line-In wired to the PC?

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Søren AndersenAuthor
Contributor II
Nov 27, 2020 6:35 PM UTC

There is a connect-amp but not wired to the PC. Wired to the network.

But the problem has never been there before. I run win 10 pro and office 2019. Earlier I run win 10 home and Outlook 2016.

 

 

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Airgetlam
Airgetlam
Nov 28, 2020 12:12 AM UTC

That’s indeed odd. What is the source of the music you’re playing when this happens? 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

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Bruce
AjTrek1
AjTrek1
Nov 28, 2020 12:49 AM UTC

Hi @Søren Andersen 

Are you by chance streaming to Sonos via Airplay or a streaming service on an iPhone, iPad or MacOS device? If so you can turn off mail notifications in Settings > Notifications.

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Søren AndersenAuthor
Contributor II
Nov 28, 2020 10:14 AM UTC

Hi. I am playing music from my own library on my Nasdisk. But its the same when I play music from a streaming-account f.eks. Telmore. Maybe a conflict between to programs that will use the same unit??

 

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controlav
controlav
Lead Maestro
Nov 28, 2020 3:25 PM UTC

What device is this on? Outlook runs on Windows, Mac, iOS, and Android. Your problem makes little sense on any of these, but to get started lets figure out the operating system at least.

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    Søren AndersenAuthor
    Contributor II
    Nov 29, 2020 10:56 AM UTC

    As mentioned partly earlier in the topic runs it on a pc mit win 10 Pro latest build. 20H2. Office is 2019. Hope someone can help-:)

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