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BlackKnight
Trending Lyricist I
November 23, 2020

Playbar Cannot connect to WIFI network

  • November 23, 2020
  • 11 replies
  • 572 views

Hi There,

 

I have sent you a diagnostic Data and its Number is 82306999. I can successfully Connect to mu playbar via wired eth.cable but I cannot Connect it via wi-fi. It can find all available wi-fi connection, but it cannot Connect to it. It says wrong password, but I am sure the password is right since I checked it via my smart phone. 

 

I believed I could reset it to factory settings, but it is failed wi-fi connection again. 

 

Could you please help me about the problem??? Thanks

 

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11 replies

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Annazel S
Annazel S
Retired Sonos Staff
November 27, 2020

Hi @BlackKnight.

Thanks for your response and update.

I see on the diagnostic result that the LR and RR are not cloud-connected and the Sub is still missing.

Try to reboot the satellites first. (Sub and 2 Play: 3s)  

  1. Unplug the power cord.
  2. Wait 10 seconds.
  3. Reconnect the power cord and allow one minute for the product to boot up.

 If that doesn’t work, remove and re-add the satellite and the Sub.

 

If the above advice was followed and the issue persists, please submit a new diagnostic report, and reply with the confirmation number so I can review your system further and see if there’s anything else causing this issue.

 

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

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