Fix & Optimize

This is for anyone who has Sonos speakers that want to upgrade from the old S1 app and system to the new S2 app.  I spent hours on the phone to support who may have been helpful in providing some knowledge on the Sonos system, but when trying to work with me to resolve my issue I ended up figuring it out myself.Sonos - iOS app for iPhone and iPad - version 80.00.08 as of 15th May 2024.I have two systems in my house, the new one had Sonos amps which I put on the new S2 app from day one so I knew that the system worked.  All my Play 1’s and Play 5s were on the old S1.   I also have a Sonos Beam and 2 Sonos 1’s (these are the tv ‘surround’ setup).First of all all my Play 5s were gen 1 so were not compatible with S2, the upgrade process on the app factory reset them and took them off the S1 app as the upgrade process apparently doesn’t work with them linked.  You then have to add them back into the S1 app one at a time.All my devices ended up needing several updates, not just one to get th

Listening to podcasts is now missing the skip forward or backward Xsecs. Also not saving the last position I left the podcast, it just starts again from the beginning 

I want to watch You Tube videos on my PC with the sound on  Sonos in Ceiling speakers. Connect using Wifi, no cables.With a Mac I could use Airplay, but how can I do the same with a PC?Merci

Hi - With the app update I can’t seem to turn off the alarm I set a couple of days ago (I won’t get into how unhappy I am that it wasn’t made clear that we’d lose this functionality). The help notes are saying to go to the web app and click on alarms from the select a music source pane - I’m on the web app but I can’t find any thing to click on. I’ve been trying for two days to figure this out…. Any help appreciated as I don’t want to wake up at 5:30am for the rest of my life.  Thank you!

Having serious issues connecting Ace to the App on my Pixel 7 pro. The App cannot find them at all. Here’s what i have tried so faruninstall re-install app factory reset of headphones installing the app on my work phone (iphone) and then connecting Ace. This worked fine, and the headphones are recognised there.  But the App on my Pixel 7 Pro still won’t find them, even after repeating combinations of steps 1 & 2 above together with switching off bluebutooth on the iphone. tried going through the suggestions on a previous thread  is there any way to actually have the Sonos App on Android recognise the Ace? If i can’t use them in combination with the Arc for movies/games or adjust the basic EQ I might just return them.

I have a number of sonos products for about 4 years.  I'm using the app with the black logo on a android phone.  I've have continued flakey problems keeping my system connected. Most are on cat5 connections.  I can't not reconnect even with a system factory reset.  There is a compatibility list on the Help but does not list my products.  Have they all been made obsolete?If not, how do I update or reconnect? I've followed the provided instruction many times over... so it has to be deeper.Thanks. Peter.

My system worked until the sonos app was upgraded. (Orange to black icon)  An Ikea book shelf and ZP100 were upgraded and continue to work, but 5 products have become disconnected. Yes I've tried rebooting. Resetting, direct network connections and dhcp address allocations and downgrading (but downgrading capability has been removed) I have a bunch of sonos products with green flashing light that are  available to "connect" but can't register in the system.Any suggestion or do I throw them away?

Have play 1 and 3 and move.move connects but not 1 or3

Some songs from Apple Music just cannot play on Sonos app. Help

So, like every *PISSED OFF* Sonos user, I’ve been struggling to make my music on my NAS accessible to my Sonos system. I’ve now noticed (maybe with the most recent “update”) that I can now add my music library on the desktop app. Once I add it, it takes about 5-10 minutes to index, and then it will be visible on my phone. BUT After about 1 day, the music library disappears again and I have to re-add it. Anyone else finding this?

Your new app is terrible. What are you doing to fix it? I am about ready to dump Sonos. I have been a raving fan for many years but you have broken the system. 

I have Play3s in my living room (for music only) but need a soundbar, and I’d like to use them all for my TV now. I read somewhere that if I use the Arc with my Play3s, there will be some sort of delay. Is that true?

Where do I can change the wifi network in the sonos app? I called Sonos service center for 2 hrs!!  and disconnected by phone

I had to get a new iPhone. My old one got wet. I attempted to connect to my system after logging in to the app and it won’t find my system on the WiFi  network that it’s on. I check my wife’s phone and I works fine. I double checked the WiFi network and I have it right. Tried the chat service. They told me to call the 800#. 65 min wait. 

Like many others, I’ve had issues with my music library (WD MyCloud NAS) randomly disappearing.  It’s seems to frequently occur when I take my Iphone or iPad out of Wi-Fi range and then return, causing the app to attempt to “find” the library again with random success.  On the other hand, the web app and/or the desktop app always has access to the library.  It probably doesn’t help that I have two Sonos systems (a Connect and a Port) in different locations so the app appears to take a lengthy time to reconnect to one or the other.Has anyone found a workaround to this issue?  I reset the app numerous times a day, with hit or miss success.  I’m not a tech expert, but it seems the problem resides in the design of the app where everything is run through the cloud.  Could this be a Sonos server issue or just a poorly designed app?

I just bought a Sonos Beam Gen 2 and followed the set up guide, installed the Sonos app on my Google Pixel 5 Android phone but when I get to the step where it tries to connect the beam to my wifi, it comes up with this error message:“We couldn’t connect to TP-Link_62B4. Make sure you’re using the right password for this network. You may need to reboot your router.”I am using a TP-Link Wireless Router Archer AX50 which has two SSID’s:2.4GHz Wireless: TP-Link_62B45GHz Wireless: TP-Link_62B4_5GMy phone is connected to the TP-Link_62B4 wireless network when trying to get the Sonos Beam to connect to TP-Link_62B4.I have tried the following:rebooting my router updating the router firmware enabling IGMP Snooping changed the wireless channel to 11 mode to 802.11b/g/n/ax mixed doing a factory reset on the Sonos Beam tried connecting my phone to the 5GHz wireless network TP-Link_62B4_5G and trying to get Sonos Beam to connect to the same network but Sonos can only find the 2.4GHz TP-Link_62B4 ne

How do I roll back to previous version of app? I can’t even add a Sonos one to my setup without an hour of troubleshooting. I will never buy another Sonos product but I at least want to use what I have paid for lol

Hi community, I’m located in Melbourne, Australia. I purchased a Sonos move yesterday and spent all afternoon going around in circles trying to get it setup in the Sonos app using my home wifi, however I continually ran into the same error 1,101 with a caption “there was a problem checking for updates”. This occurs after I have added my wifi password to the Sonos. I have tried factory resetting the Sonos, I have tried on my neighbours wifi, we also tried to setup the Sonos is the shop, but ran into the same problem. The shop assistant also unboxed another Sonos move, however the same problem persisted. We believe we have ruled out issues with wifi and the unit, and suspect the problem must be with the iPhone application. I really do not want to change to Bose, so would be incredible appreciative if anyone has the answer? Thank you!  

I have an old Zone Player 90 along with the 200 Controller and I would like to get rid of my old stereo receiver that I play my music through and replace with a Surround Set with Beam. Would music I stream and music from my library be able to play through my Zone Player and come out through the Beam? I also have a Player 5 and two Sonos One speakers. Would the Zone Player recognize the Beam?

The new app does have a mind of it’s own. When I search for an artist and select an album the app chooses to play a ‘station’ of artists loosely similar to the one I wanted. It will play multiple tracks before it even gets to one from the selected artist and then it’s not a track on the album I wanted.  Does anyone have a solution?  

Hi at all. I live in Portugal and I ask you when its possible to subscribe Sonos Radio HD in Portugal.  Thanks at all. 

I am resetting my subwoofer after a power failure that caused the subwoofer to disappear on the My System.  When I press the join button and plug it in to the outlet, the status light blinks orange and white and never changes to blinking green and white.  Why is this happening?  

I’m having an issue where I have a group created but often the new app shows the source as trying to play music but I have my TV selected. The TV is playing through the ARC and Sub but when I try to have the TV Audio play through a grouping that includes the ERA100, ARC, and Sub no audio at all. It started after the app was updated. 

Just updated the Sonos app on my ipad, and do not see a way to link to my itunes music library. How can I do this?

Since the recent upgrades of the Sono software (OS X client and iPhone app) the system keeps losing the connection to my Music library.I have a Sonos boost which I was using for the library. The new app does not seem to see it anymore.