Fix & Optimize

Buongiorno, ho da poco acquistato il sub di sonos per completare il mio impianto home theater.Collegato e configurato senza problemi apparte per il fatto che se mi avvicino sento provenire dal sub un ronzio molto fastidioso…Non riesco a capirne la natura... qualcuno sa aiutarmi?  

Hi,I have a 20 × 10 kitchen with two openings to the room. Where would it be best to place my Sonos 1sl in the room to get the best sound? Also height wise, what is best?Thank you. 

Does anyone know how I can output 5.1 surround sound out of the Xbox series x to a TCL tv then a Sonos beam? Thanks. 

Keep getting error saying we have encountered an error when trying to play Apple playlist, everything else plays, ie artist, albums but not playlist, was working fine yesterday am the issue started pm and is same today, I have removed and re-added Apple Music and restarted my phone, problem persists

I have just connected my new Beam to my Samsung TV which also has a Sky Q mini box (the multi room option) and an Amazon tv thingy (forgotten the name for it sorry)  how do I default to just using my Samsung TV sound and not the beam?  do I just turn the beam off ? And if so how ? 

I have searched but “wireless” just gives hits on wifi issues.  My question relates to searching for radio stations.  In particular Virgin Radio UK.I have enabled Virgin Radio UK and using Alexa on my Sonos One it can find it.  However, the default search via TuneIn does not find it, instead it tells me that it has found it on “wireless” (which I assumed would be a service or app).However, I cannot seem to find either a service or an App that is called “wireless” to install to my Sonos system.  Does one exist?  What is Alexa referring to when it says it has found my station on “wireless”?I am a bit baffled. Geoff

I have changed my music service provider from Deezer to Spotify.  When I then use my Sonos system with a playlist I generated on Sonos which has songs added from the old Deezer account to the playlist now won’t play.  So question is … is there anyway of updating the playlist so it looks at same song but from my new Spotify account?

I cant sync my sonos ones sl. They work independently on spotify and I saw you need to have 2 named speakers to sync. I set both mine up under same room but have since changed...how can I sync them to play at same time?

I am mounting a beam below a tv. I got the wall mount yesterday and am waiting for the beam to get delivered. trying to get a head start on the drilling. I am wondering how far above the base of the wall mount to drill the holes for the hdmi and power cords to line up correctly with the connections on the beam. I am also wondering how far apart the hdmi and power connections are on the beam and if i need to drill one hole or two for them to line up correctly.

All, Just spent 90 minutes on the phone with Sonos support, they had me running in circles.  Hoping for some guidance here. Long time very satisfied Sonos user, my system is old.  Bridge, (3) Connects, Connect Amp, and (5) Play:1 speakers.  The wall wart power cord for the Bridge died, so the system was without wireless connection.  No Ethernet connections in my old house, so I hauled a Connect in and attached it to the router.  System came back up in my Sonos S1 app. Questions for the forum:Do I even need to replace the Bridge with a Boost?  None of my Sonos components are near an Ethernet connections, so I suspect I do.  Or can they all just communicate on my home wifi now? If I need the Boost, is it backwards compatible with my old system, or am I better off finding a used Bridge on Ebay? I’ll start reading through the forum here and learning what Sonos has done in the past 4-5 years since I stopped paying attention.  Honestly I’ve been enjoying my system, and I couldn’t spend anoth

I have had this Sonos One for a year now with no problems, until yesterday, it couldn’t be found on Spotify, I tried turning the speaker off, nothing, deleted and re downloaded Spotify, nothing, restart router, nothing, I then go to the app, and it does an update, but then it says it can’t connect to Sonos, then I see there is a new app, I download that, it has me do the update again, but it still says cannot connect after doing the update, I have plugged it directly into the router and it will play music through the app but nothing else, and as soon as it’s unplugged it can’t find it, I have factory reset the speaker, and tried to set it up again, and it did find the device but as soon as I tried adding it to the WiFi, it loads for about 10 minutes and then it can’t find the speaker anymore. I don’t have any other ideas on what I can possibly do or what could be making it suddenly not work. Any help or ideas is greatly appreciated.

Hi all…I recently replaced a Connect with a Port in order to be able to play music via AirPlay to a pair of Play:1s in the same physical room (my old setup: I would AirPlay to an Airport Express that sent audio through an amplifier to a Connect that then talked to the Play:1s. Complicated but it did work).Using the guidance here I did the following:Created a Room for the Port and a Room for the pair of Play:1s Enabled Group Non-AirPlay Products in settings. Created a Group for the above two Rooms.The good news is that I can get this setup to work in order to stream music from a browser over AirPlay, as desired (I sometimes use a web-based streaming service that Sonos doesn’t support). However, the experience is incredibly clunky: the grouping must be maintained from the macOS desktop Sonos client (S2 groups on iOS do not work), the Group gets unpaired all the time, and often the Port can’t be selected as an output option from macOS Sound settings. Basically I have to go into the Sonos

I have a playbar, bridge and a gen 1 speaker. All was well until an update and now my play 5 is no longer connecting. The system no longer recognises my bridge and tells me to download S2 and everything will be saved. I download S2 and it tells me my bridge is no longer compatible and to use S1…. on doing this, the S1 won’t support my system and to download S2….. and so it goes on. I have tried to reset the system but still only have the playbar working.What do I need to do because it’s driving me mad. Would a boost make it work? Do I connect via a cable into something?   I am not very tech savvy so easy suggestions please.  Thanks  

My Play 5 gen1 no longer has any audio. It was a rapid decline. Initially the volume would rise and fall on its own and then cut out. It’s not muted. The control centre recognises the speaker as Scullery so it is connected to the group. The volume can be adjusted via the app or control but has no effect on the actual speaker. The other 7 speakers on the system are all ok.  can this be age related as it is about 7-8 years old….. ?if it’s a fault can it be repaired? 

I have a playbase and two play:1 for surround. Soundbase stopped working yesterday. To fix it I’ve tried:• Restart devices• restart router• update the app• update speakers• hard reset speakers and re-add to system• playbase giving me issues with the wi-fi config (connection error/unplug power cord/not connecting to mobile, etc)• ethernet cable on playbase to finish config. Worked fine• re-configure surround group• plug the Ethernet cable off and playbase disappears. No solution.So basically the playbase has stopped working via Wi-Fi and I can’t do anything else to fix it.nothing has changed in my setup that could cause this issues. Rebooted my router many times. Spend multiple hours trying different things and still no solution.any suggestions?

In the new Sonos App where can i find what quality of stream is playing. I have seen online how to find it in the Sonos App1 but not in the 2nd version. 

All system checks, rebbot, re-connect has been perforemed over and over again. I have a rock solid wifi system and everything worked seamless. Until the app was updated. Running the latest IOS and SONOS software. Whats wrong with the new app. The whole system is just annoying. The only way to use the system is by airplay.

I have a bunch of Echos AND a Sonos Beam.  When I am playing music and say something like “Alexa, louder” or “Alexa, next song” then the command is executed as long as I am loud enough for the mic to pick up my voice.  The Move I just bought doesn’t seem to behave that way.  Even if the volume is low and I basically yell into the mic, it doesn’t have an effect.I note that when the sound is off and I use one of the standard voice commands (e.g. “Alexa, play my playlist”) it starts up just fine.Does the Move work differently than the Beam and the other Alexa devices, or is there something wrong with my Move?

ConfigurationSonos Arc 12.2 2 x Sonos One SL 12.2 Wireless 2.4Ghz and 5Ghz a/n/ac/ax (WiFi 6)IssueThe Sonos Arc with Sonos One SL as surrounds disconnected after firmware update to 12.2. Unable to add Sonos One SL as surrounds to Sonos Arc after firmware update.ObservationsSonos One SL flash white after firmware update, and Sonos Arc show question marks (?) for surrounds Sonos One SL can be added to the S2 app after factory reset. Sonos One SL fail to be added as surrounds after being setup in the S2 app as regular speakers. Sonos One SL fail to setup as surrounds after factory reset. Removing Surrounds from Sonos Arc requires Sonos SL to be factory reset to discoverSteps taken to troubleshootRebooted Sonos System Rebooted wireless access points Remove surrounds from Sonos Arc Add surrounds to Sonos Arc failed Reset Sonos One SL to factory reset Add Sonos One SL as individual speaker first, then add as surrounds failed Change room for entire setup Disabled Protected Management Frames o

I have a Samsung Q95T set up with SONOS Beam (via HDMI3 (ARC)) on the ONECOnnect Box and Google Assistant fully set up on the Beam and the TV. I’ve also set the TV and SONOS system up via the SmartThings app on my ‘phone.Everything works as it should, with Google Voice Assistant on the Beam functioning correctly.  However, if I instruct ‘Google’ to play music, taking the Beams source away from the TV to my YouTube subscription, I can’t find a way of then telling Google to revert the audio source for the Beam back to the ‘TV’ input.If I tell it to ‘play TV’, it tries and then tells me there’s a problem as it cannot control my TV.Has anyone else encountered this same challenge with this kind of set up? Is there anyway to ‘tell’ Google to change the audio source of the SONOS Beam to ‘TV’ or is the only way to do this by accessing the SONOS app on your phone and selecting the ‘TV’ input yourself?

Here is my setup:Additional information from Sonos S1 Controller:Associated Product: 10.0.1.2---------------------------------Play:5: BedroomSerial Number: ***************************Sonos OS: S1Version: 11.2 (build 57377280)Hardware Version: 1.16.4.1-1.0Series ID: P100IP Address: 10.0.1.2WM: 1OTP: 1.1.1(1-16-4-zp5s-0.5)I have a Play:5 that is an old model, and will not work with the S2 controller.I do not have an internet connection.I have set up an internal wifi, using an Apple Express which is connected to the Play5 by an ethernet cable and a RCA audio cable.I previously was able to play music from my MacBook Pro to the Play5, but now I am unable to access the Music Library from my MacBook; for some reason, this has stopped working, because Sono doesn’t recognize my Music Library.On the Sonos S1 Controller, I select my Music Library Settings and select the + sign. I then select My Music Folder, enter the Admin Password and select Next.I then get an error message: “Unable to add the

It seems that every time I add a new Sonos speaker (Sonos One. Move or Beam) Things get programmed in regards to Google reposing correctly to things that were were before?Example#1: If I ask Google to play (radio station) on tunein radio it responds "Sorry, it looks like that content isn't available". It was working before I added the new speaker? I use this command every morning? I can, get it to work from the Sonos app but not Google Voice anymore?Example#2 - Google voice can’t find my you tube music request.  Hey Google play Elton John, “Sorry I can do that here”?Then I go through my various resets:unlink and relink “you tube music” Uninstall and reinstall “google voice” Last resort uninstall Sonos speaker and reinstall (not my favorite though!)I am able to get some  things back in order but have not been example to fix Example #1 Tunein radio with Google voice. Any ideas how to fix or trouble shoot? RAY  THE  BATMAN  

One of my speakers was missing last night and only a reboot would make it come back (lost my queue ).I checked my matrix today and see lots of red on the left.I’ve not made any changes recently that I can recall.Everything is connected on Sonosnet and it is the Connect that is hard wired.Anything obvious from the above where it could be breaking down?Sonos is on Channel 6 and home WiFi is on Channel 1Diagnostics:1534865620EDIT: Sorry for typo in title.

I suspect that my Port is causing problems. I am able to “cast” music to it from my iPhone (e.g. from the Amazon Music app) but it is not playing when I attempt to start music directly from the Sonos App. It appears as though it is working on the app - for example, when I play music through all my speakers and they are all playing on the app (little verticle lines going up and down next to each room/speaker) but no sound comes from the Port.  I frequently get the “Unable to connect to a device. Try again later.” error message when navigating the app.  I’ve tried checking for system updates (it says it’s up to date), updating the app (current version 12.2.2), unplugging/re-plugging the Port from the system…  Thanks for the help, I hope!

Quand j’installe ma boots , je perds dans le système toutes mes enceintes à l’exception de la move.Je n’arrive pas à les reconnecter même après les avoir réinitialisées avec les paramètres d’usines.Quand je coupe la boots, ma configuration initial réapparait.J’ai l’impression sur le réseau Wifi générer par la boot n’est pas associée au enceints ?Qui peut m’aider ?