Fix & Optimize

I brought my Move with me to a vacation rental house for the month and have struggled to get it to work in this network. I’d prefer not to switch to Bluetooth because multiple people use this Move. At home my Move is part of a Sonos setup with several other speakers. I brought it to this house, followed instructions to setup the move, also reset the Sonos app on my phone, followed the steps to setup a new device, played a song, and then the next day my iOS app says “Unable to connect to Sonos.” I went through the whole setup again and hours later it went back to the same message. Any idea what the issue is?

Hi, I just bought a beam. Unfortunately when I go to pair my surrounds they do not appear while searching. Unfortunately my arc hdmi was not detected either so have had to use optical output. Is this why I can’t pair my surrounds?

My current Sonos system is only a Play:1 and now a brand new Five so I can hook up a CD player. I’m using a new RCA (red & wht) to 3.5 mm cable. The Play:1 and Five are not grouped and are configured as separate rooms. I’ve read and think I’ve followed the Sonos documentation for setting up and using the Five with a line-in device. I simply get no sound, but the system looks like it is playing. I also set the autoplay and checked that the audio-delay was already set for 2,000ms (although I believe this is only needed if the two speakers were grouped, correct?).My CD player is an older Sony carrousel 5-disk DVD/CD player . I’ve plugged the RCA red//white into the section labeled “TV Audio In” red/white receptacles (also has a yellow RCA receptacle labeled “Video Out” next to it). I’ve also tried the only other RCA red/white receptacles set which is labeled “Sat/Cable Audio In”. There is nothing labeled “Audio Out”. There are two pairs of proprietary speaker receptacles and one “HDMI

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

Hi, I have the arc with a sub and two One SL’s as a surround set up. The rear left speaker has been really glitchy. It either drops sound or belts out bits at high volume intermittently. It performs well when it’s disconnected from the arc, either as a standalone or connected in stereo with the other satellite. Software is all up to date. Can anyone help?

Alexa controls one echo dot and Sonos one.  Different rooms.  No groups.  Every morning I will listen to BBC sounds on the Sonos, and then say ‘Alex off’, and usually the Sonos goes quiet.  About every 5 or 6 times I do this it listens (vol drops and light brightens), and then carries on playing regardless.  I have looked at Alex/settings/history, and it clearly hears ‘off’  but does not respond.  It usually responds to other obvious things like ‘music off’ or ‘turn off’, but when it fails to respond to ‘off’ it also fails to respond to any of these other commands as wellWhy is this - it is odd that it is intermittent and correctly ‘heard’ is it fixable?  I end up turning it off at the wall.

Hi,The socket on the optical port on my LG TV is broken and sound no longer pays via my Playbar. I have read that you can get and HDMI Arc to Optical converter. Should this set up work in theory? 

Amazon Prime (not Premium) music has just been added to my Sonos. Whenever I select anything to play within the Sonos app I get the message “ Go Unlimited. Listen to this music and tens of millions more....” Following this link takes me to a Premium purchase page. I just want my regular Prime music to workI have tried removing and re-adding the service three times now Thx

Why pieces don’t play more than 30 second on Playlist?

I haven't used the Sonos app for a while as I have been playing from Spotify to the speakers so cannot really say with confidence how long this issue has been around.  However, since using the S1 app, so I suppose since march, it has not been able to find the Sonos system.  When attempting to connect to an existing system, it prompts me to press the mute and vol+ buttons, which I do, which the app recognises me doing, but after a couple of minutes of scanning, it fails to connect. On Android it tells me it has connected and returns back to the setup screen.I have 4 1st gen play 5s which I have owned from new for around 9 years, one of which is connected via ethernet.Spotify is still able to communicate with the devices when playing via my phone and recognises the stereo pair I have, so something is working, just the official app seems to struggle.I noticed when logging into my Sonos account that the devices were last registered 14-16 march 2020 but not sure what that actually means.Any

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

In the past week I have started having issues with YouTube Music where I will select a track under an artist, but it won’t let me add it to the queue and it won’t let me skip/scrub - it just plays without making any changes to the queue. It’s also happened when I’ve tried to play a full album, and will just loop one track continuously while scrubbing and skip/back are not available. iOS 14.2.1

Bonjour Le système refuse désormais d’ajouter de nouvelles chansons en indiquant que mes listes de lecture sont pleines.Pourquoi y a t il une limite ? Est il possible de l’augmenter ? Est il possible de la contourner ?Je me sers de la liste de lecture Sonos que j’ai créé comme d’une radio personnelle et souhaite pouvoir l’enrichir encore de nouveaux titres…Merci d’avance

Hoi,Ik wil opnieuw mijn sonossysteem installeren met een nieuwe wifi. Nou heb ik net mijn Sonos bridge aan de praat gekregen maar lukt het niet om mijn Sonos play 5 gen 1 er aan toe te voegen? Ik kan via de app ook niet op mijn account, systeem en services klikken? Wat doe ik fout?Ik heb de sonos play 5 gen 1 aan de kabel gedaan maar hij doet het gewoon echt niet?

I set up my Beam, Sub and two One SL’s and the app worked great, once I used my tv through HDMI ARC the app no longer connects?  The only way I have been able to fix it is but completely resetting everything, other options or corrections?

I’m sure this question has been asked before, however I apologize that I am not very IT savvy.  I have a boost connected to my router by ethernet cable.  It’s about 2 feet away.  Next to the boost I have a Play:1.  I have 1 Play:5 and 7 additional Play:1’s scattered throughout the house.  I believe I set the boost up per the directions.  Any ideas?  Also - explain it to me like I’m 5 please. Cheers!

I’m new to Sonos and I installed my first device, a Sonos Move, about 10 days ago.Everything was working fine until this morning when Alexa wouldn’t respond while I was playing an m3u playlist from my Music Library. Through trial and error I determined that she does respond if I pause playback but not while the playlist is playing. I also verified that Alexa responds normally when I’m playing a playlist from Amazon Music.I tried powering it off and on to no avail.Anyone have any ideas?I[I posted this in the Amazon Alexa  and Sonos section but now see that I should have put it here...] 

I have a Sonos Bridge with 3 existing Sonos products Play 5 (Gen 1), Play 3, and Play 1. It has been working fine for many many years.I have just purchased a new Sonos One SL and want to add it to the network. I have followed all the prompts including a reset and the closest I have reached to connecting it is that it shows the device is when it is connected via Ethernet cable and in the sonos app it asks to connect the Play 1 but holding the Play/Pause and Volume up button at the same time.  As the Sonos One SL does not have these buttons I have tried every combination of the buttons on the device with no result.Appreciate any thoughts anyone has.

189320415 diagnostics. Tried everything in the guide but the music still cuts out all the time.

I own a Sony Bravia KD -65XF9005I have just bought a Sonos Arc and a pair of Sonos One SL.I mainly watch movies on Netflix with the subscription that provides 4K and Atmos on Selected movies.When playing such movies, I do not get the Dolby Atmos information on the Sonos App.On supposively Atmos movies when looking at the Sonos Arc details it show Dolby Digital Plus and sometimes PCM 2.0Is there something that I have missed or is it a TV limitation, which mean I never be able to benefit from Atmos?BTW, by “safety” I have installed a high speed HDMI cable Thanks for your help.

I bought a MYX Fitness bike with 22” Bluetooth enabled display. The bike pairs with Bluetooth headphones but doesn’t recognize my Move. My Move is working and pairs with other wireless devices. I contacted MYX and they said they don’t support wireless speakers (I didn’t know it was possible for a Bluetooth device to pair with headphones but not Bluetooth speakers). However the bike does pair and connect to my old Big Jambox wireless speaker. I’ve seen the thread here that Peloton has a similar issue. Anyone able to surmise whether or not I’ll be able to connect to the MYX bike… and how?  thanks! 

Couple issues.The biggest one is updating my Sonos music library to match iTunes library.  Just purchased couple things from iTunes. Did an “Update Music Library” in Sonos - it took a long time to index (only added one album), but when it finished, I can’t find the artist, album anywhere in Sonos library.  HELP???One other issue.  There are times that I’ve gotten new music and it catalogued perfectly by artist in iTunes but doesn’t show up in Sonos music library by that artist.  I’ve usually been able to locate it by looking through albums, compilations, songs, contributing artist, composing artist or sometimes even genre.  I’ve never understood why Sonos doesn’t always mirror iTunes library.  Any idea why this is? 

I have used Sonos for several years on 2 locations on 4 different devices and 2 different accounts with no problems together with the danish YouSee-Music streaming service.Suddenly the music stopped and could  not be started again.Sonos apps claims that there is no connection to YouSee no matter which account i try. Sonos apps claims, that it cant connect to YouSee and verify accounts. Sonos app says, that I should contact YouSee. Other streaming-services works fine.YouSee says, that it is a Sonos-problem. I can log in and out on YouSee and play music on the YouSee app on the 2 iPhones and on my MacBook Pro with the accounts Sonos cant reachI have afterwords updated  the apps on 2 iPhones, 1 iPad and 1 MacBook Pro to Sonos S2 with same result.My conclusion is, that Sonos suddenly from this afternoon won´t communicate with YouSeePlease advice. Best regardsPoul Erik

Hello all,I have a problem with my setup.I can’t say : “hey google, switch the music on the sonos FIVE in the room XXX”Google says : “it’s not possible, I don”t understand”If I say “hey google, say to everyone the dinner is ready”google answer : “there is no other speaker configure”But in the same time I can say : “hey google, play music in the room XXX” -→ it worksOther example, I say “hey google lunch music on deezer” → OKbut i cannot say : “hey google stop the music in 5min”, google answer “I can not do that because there is no media currently playing !” :oI really don’t understand what is wrong…Thanks by advanced for your help.PS : sorry for my poor english

I’m probably in the minority and just started trying Spotify Premium with a free trial.  I currently use Tidal, so I’m trying to figure out how people use Spotify with SONOS.  Here’s an example: I’m listening to Tidal and at the top of the hour, go to my radio station to hear the news, then switch back to Tidal when the news is over.  All in one app (the SONOS app).With Spotify, I have to open Spotify, start music, then open SONOS to switch to news (which automatically overrides Spotify).  Then I have to go back to Spotify, tell it to “forget” my SONOS room, because no sound is coming out, and relink it back to SONOS.Just seems like a pain to switch sources.  Why would SONOS allow an app to bypass there app?  Seems like Spotify is taking control of the user interface (grouping, connecting, volume), bypassing SONOS.  Almost like a power play where one day Spotify will simply connect to multiple devices, some SONOS some not.