Fix & Optimize

hello, my sonos roam opens by itself when I close it, I have to leave it constantly plugged in because the battery drops to 0 because of that, I have had this problem since purchasing it (about 1 year), is that what Has anyone this happened to?

Is it  possible to charge with an iPad Adapter 20W, or shoudn‘t I do that, because it‘s not good for the headphones?

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

I have a Sonos arc, sub, and two play fives that I was using as surround speakers. I moved to a new apartment and no longer have the fives I was going to replace them with something else. I seem to be unable to remove them and I don’t have them anymore because they’re in storage. is there a way to move them or set the room up again? 

We are on a new Google Wifi Pro network and have nine speakers and nearly nothing is working and it is certainly not working consistently. We've had this network for a couple weeks and everything was working but everyday it is a little different in terms of what works and how. I have to believe there must be some setting(s) in the Wifi that could be the problem but we're running a stock, unmodified, default settings configuration. Sometimes the speakers will work from Spotify running on a PC, sometimes speakers don't show up, sometimes groups don't show up, sometimes it works and then stops working. We are running a bed and breakfast and have invested thousands in these speakers and they are slowing driving me insane. I've also invested in Sonos Pro thinking maybe that would be the difference. Is there a special configuration for Sonos or the Google network I should be using?

Hi, I can see this issue has been raised before, but I was wondering if anyone has found a solution? I have reactivated my Apple Music subscription and all my previous albums, songs and playlists are there and available in the Sonos App, but any new albums or playlists I add in Music never become visible in the Sonos App. I have tried removing the Apple Music service from Sonos and reinstalling it, but that makes no difference. Any suggestions?

Hola, tengo dos sonos roam que adquirí hace poco, pero no se si es posible que se conecten en par stereo sin necesidad de la app sonos, con la app si se conecta y todo perfecto, pero a la hora de salir fuera del rango del WiFi deja de escucharse el par stereo, es posible conectarlas sin estar en WiFi? Moderator edit:Google Translate-Hello, I have two sonos roam that I recently acquired, but I don't know if it is possible for them to connect in a stereo pair without needing the Sonos app, with the app it connects and everything is perfect, but when it comes to going out of the range of the WiFi the stereo pair stops being heard, is it possible to connect them without being on WiFi?

Why do my settings disappear every time I close the app I have reset them 

When i try to connect speaker firstly speaker is seen in app but on next step in update ends up to bo faliure 

i want to listen to the music in my Roam using youtube music..i configured the Roam giving the access to Youtube but it does't work. i have a free account for youtube music. can you help me? 

As heading says, often when I start my s1 app, my 2 Play5 gen cant be found, keeps getting the message ”all your devices are s2 compatible” I have 2 systems, one s1 and one s2.This has started happening quite ferequently.Last time I had to unplug all s2 devices.When I opend s1 both Play5 was found in s1.Now it happend again, very annoying, I dont want unplug all s2 devices every time I want to listen to music on my s1 system.I have stated every time this isdue occured that I want to stay on s1 for this system. Btw, I pressed play on the play5 manually and the music started, I can however not control on my ios s1 since no speakers are to be found 😡 Any idea? 

Hi, I have Sonos arc connected to LG C2 Oled Via EARC connection . Sometimes am loosing sound when I open some App like Youtube/ Hot star etc or when I toggle between Apps I loose sound sometimes . But when I open a Netflix App this gets  connected again and sound starts to appears don’t know why . I am using this technique for last few months if I loose sound I connect to Netflix and it is back and move to other Apps. How do I correct this issue .

Hello,i, like many others, am having trouble with the new Sonos app:Difficulty switching back to TV audio after using AirPlay for Apple Music Significantly lower TV volume after switching back from AirPlay/Apple MusicNever had an issue with the old Sonos app. It was much easier to use.Curious if anyone else is having the same issues as I am, and how to fix them.Thanks.

I have Sonos speakers at home and at work on separate networks. Can both networks use the same app login?

I have had my Sonos move for years. Love it!Well, today I ran into an issue that it is connected to my phone via Bluetooth or through the app and it would not play any sound. The volume is on high on my phone like before and nothing. I believe I have updated the firmware as well and still nothing. Disconnected it and reconnected it. Nothing. I am at a loss. I did submit a diagnostic report and the number is: ***********Moderator edit: diagnostic number recorded and removed

This new Sonos app is absolutely terrible no one like it on our home.  slow reacting.  Difficult to know at glance how to control speakers.  want to lower volume and pick constantly wrong room.  what a disaster.  no intuitive at all.  Huge step back.  

In the old app, I could manually switch inputs. For example, say I am watching TV like normal (which is my HDMI input). But while the TV is still on, I'd like Sonos to play something on Pandora.In the old app, it was straight forward to switch inputs. I cannot find this in the new app. Is this feature gone, hidden, or will it come back in an app update?  

Set up arc and era 300 suroundstried trueplay to finish set up disappointing because trueplay froze at the point when turning iPhone to have microphone at top tried several times no luck

Bought used play 3 and tried setting it up on my existing Sonos system. I tried doing the factory reset as the speaker could not be found. Factory reset, unplug for 10 seconds, hold play pause button, plug back in would not get pas flashing amber light. So tried hard line into ethernet (direct to router) and again won’t get past the flashing amber...thoughts?

Hi there, when I connect the arc soundbar to the tv hdmi arc port the remote control volume control is lost. I can only change volume via Sonas app or voice control but would rather use the remote control - has anyone else had this problem - I can’t locate remote setup on the app! Thanks 

In the new Sonos app:I can’t search for an unread book on Storytel. It’s always “no result”. Every book I turn on (Storytel) starts from the beginning.Can I change the setting somewhere so it will continue from where I am in the book or is this a bug? I can’t access the function “categories” on Storytel.Is there a setting for this? (I had no problem with any of this functions in the old app)

I thought it was downloading as it says "updating music library, please wait" It's been about three hours now and i suspect something is not right. I have somewhere around 1100 songs.

Wedding welcome party on. outside terrace for 90 people.  Want to mix move speakers with other speakers for good sound.  May all have to be portable - no outside electricity??How do I set this up - Hotel terrace. I do have a hot spot on my phone.  What usic source do you recommend?

Hi Everyone,Beam Gen2 connected to Sony TV X90J eARC.I’ve had a Beam gen2 for a while now and all has been good, until recently.  About 3 weeks ago strange things started to happen.  Green (mute) light would come on | TV could not find the Beam and started to use TV Speakers | Volume would go to zero by itselfAll of the above was fixed by turning power OFF/ON on the various devices, changing TV settings etc. and eventually it worked until next time.I don’t use the Sonos app on my Android Phone, but do start it up every month or so to check for updates.What’s going on?TIA