Fix & Optimize

After updating to version 13.0 build 62186220,The 'My Sonos' page resets to top every 5-10 seconds and while doing so, in the 'Stations' segment, station description "studders"

I have added the CBC app into my Sonos app and until now have been able to listen to stations from across Canada. Last week Radio 2 stations disappeared and now all stations have disappeared. I can still use the streaming services, but I want to be able to listen to talk radio and news. I have uninstalled and reinstalled the Sonos app and still nothing. Everything is functioning fine in my CBC app. Does anyone know how to fix this? I'm becoming increasingly annoyed by Sonos. I've already had to get a new phone because suddenly my android system was too outdated with the new update in January, and now I can't easily play my favourite stations. At this rate I'm going to have the most expensive paperweights soon. If it can't add stations, there should be a way of connecting whatever I have on my phone to the speakers- even if it's an aux cord.

Please help, I have been struggling to get my Sonos system to connect with Spotify. Deezer and Apple Music play perfectly, but I keep getting a message “unable to play the connection to Spotify was lost”. I have reset my entire system several times, deleted and reinstalled the app, reset my WLAN etc. All my speakers are connected via WiFi and not hard wired. I am not using a bridge. Diagnostic ref: 1671880851 Any assistance would be great thanks. 

I got an Arc for the TV and two Fives one to each side of the Arc. I use the Fives for music and the Arc for TV but I have now added the two Fives as surround to the Arc and Trueplay the lot. The question: is it ok to have the two Fives as surround to the Arc but placed to each side of the Arc? not really surround as they seat at the same level as the Arc but would that affect the sound quality of music or the TV?thanks J

Hello,Added XM app to the Sonos app the other day and everything was playing fine. Tonight it stopped streaming and is giving the error:“There was a problem adding the SiriusXM account. A connection to SiriusXM could not be made.”The account being used is an All Access account. I have tried removing the XM app, resetting the controller, updating the login and additional streaming login passwords on the account site, but still having the issue. Thanks.

Hi ,trying to join press release from the email I received , logged my name but then just stops, anyone else having this problem 

how do I  adjust the volume on timer when using Alexa on my sonos its so quiet and I've tried everything Timer volume on Sonos when using alexa cannot be increased any ideas most welcome or SONOS please fix 

Please improve the checking of the Pandora service. Twice in as many weeks the Pandora service has gone down and your site does not reflect this:    

I've had Sonos for over a decade. Started with a Play:5. Decent enough. Definitely not audiophile and doesn't compare to my B&W CDM 9NT speakers, nor do I expect it to, but I did hook a Sonos Connect up to that system for the better audio quality of those speakers. I also eventually got some Play:1's, a Playbase, a Sub, and a Sonos One.Sonos eventually rendered my old system incompatible with itself. The older Play:5 and Connect are not compatible with the other newer speakers. If I try to play through all of them on the legacy app, the sound keeps dropping out. Their solution is to buy more of their stuff and junk my old perfectly working $500 Play:5 and both of my $350 Connects. Yes. That is over $1,000 in equipment they want me to junk.Well, with the Echo, you can take the 1/8" jack and output audio to any type of amp and speaker. If the tech in the Echo becomes outdated, just get a new cheap Echo instead of throwing out $1,200 in equipment. In fact, I had an old, but good quali

I’ll post this just in case it helps others.I was having a repeatable problem with a Play:5 which has a turntable connected to its Line In input, with AutoPlay enabled.When starting playback from another source (e.g., a streaming service), the stream would start momentarily, then the speaker would flip to its Line In input, even though the turntable was completely powered down.The solution: the line in cable was too close to the power cable. As the P:5 amp powers up, there’s a burst of noise on the power cable, seemingly enough to create a signal voltage on the Line In cable. Making sure the cables are well separated solved the issue. Using a better shielded Line In cable would probably also be a solution.

Help! We the cross fade set/enabled in Spotify and Sonos app separately. But when we try to play Spotify through Sonos there is a several second gap (goes quiet) between songs.  several weeks ago it was working fine and it just stopped. All our apps are updated. 

I have had my Sonos system and Deezer for years now. Within the week my deezer favorites have completely disappeared from Sonos. I am also missing rhe favourites heart button. It says unable to browse music. Ive Uninstalled Sonos app but that didn't work. 

bonjour, Ma tv est une WEMOOVE TV équipée de la fonction ARC.La Beam est reliée à la TV par le cable HDMI Sonos.Lors de la configuration de la Beam, l’ARC n’est pas détécté.Sur la TV, la fonction HDMI CES est activée mais la fonction HDMI ARC ne “tient” pas : lorsque je sélectionne “marche”, elle revient automatiquement sur arrêt”.J’ai interrogé le constructeur de la TV qui me dit que le problème vient de la Beam et que d”après certains forums c’est une question d’actualisation de software de la Beam….Qu’en pensez vous ? des solutions ?Merci d’avance pour votre aide.

Hi everyone,I sold my Play5 a while ago, and it was reset twice, but somehow is still connected to my Spotify account.  I am constantly fighting for control over my account with some stranger. Judging by this person's musical taste, it appears appears be a teenage girl!  One moment I'm chilling to some Elbow, when the next, I'm being ear raped by Witney Houston!As stated, the Play5 has been reset, and i have also forced logout of all devices in my Spotify account, and I have changed my Spotify password.  Unfortunately this hasn't helped.  What is also interesting is that when this other person plays Spotify, it shows up as the name that I gave to my old Play5 speaker "Kitchen"; could be a coincidence, but I somehow doubt it.Is there some way that you can break this connection in the Sonos 'back end' systems? ThanksJames 

I just purchased a Sonos One SL to use with my Amazon Dot for the Virtaual Assistant only, not to play music.  I have other equipment for my music.  It appears this is not an option, or I just cannot figure out how to get my Dot to play the weather, news through the Sonos One SL.

Here we go again  I have a number of Sono1 speakers. When we got them they allowed music via apple phone & iPads then they stopped that and we had to download google play and yes you probably already know that no longer works.So at this moment in time a have expensive radios as that’s all I can play. Besides always having my computer on is there another way I can play MY music which I have already bought.    

I have 10 Sonos ZP100s connected to 2008 Bose Lifestyle speakers. In readiness for upgrading to S2, I have bought an AMP to check it works with the Bose speakers. What happens (using S1) is that I can inititally get sound (good quality) but when the music stops playing, after 2 minutes there is a very loud hum.Are these speakers compatible with the AMP?ThanksPS the Bose speakers have 6 ‘code’ switches; all have to be in the UP position for Sonos to work - but then you get the hum, so it does not seem to be a matter of configuring those.

Hi,I’ve had some trouble with my IKEA Symfonisk from time to time. Yesterday we moved around some furniture and moved the Symfonisk as well. It got closer to the wired Port and the wireless One, which are the other Sonos players in the household.  Since the move yesterday the Symfonisk has been totally useless, loosing the connection when playing music. The network matrix does show better numbers than before though. I tried switching to channel 6 (from 1), but the network matrix showed that it wasn’t the right thing to do. I don’t know what to do and would like some assistance. Diagnostics ID is 1532057974.  Thanks,Johan

I have an Integra drx 3.2 receiver.  The “works with sonos” feature has stopped working.  It can no longer find my sonos connect or any sonos products for that matter on my network.  Sonos is otherwise working fine.  My receiver has the latest firmware update and is connected to my home network. Is anyone else having this problem?  Any solutions?

Since updating to macOS 11.2 (and on 11.3 beta) i am no longer able to use Airplay to play on my Sonos speakers. What happens is:From Mac, open iTunes or other source of audio. Click sound output selector either in app, or from toolbar, or in System Preferences-Sound-Output and select the Sonos speakers. The sonos speakers are visible and able to be selected but the checkbox turns into a spinner sometimes, and in any event no sound is heard on the speakers. Once the output is set back to Computer Speakers it can be heard again.

Hello!I have the following problem:I want my ARC (with SUB and 2x One SL) to play Multichannel PCM in games over my PC (RTX3080).I have my PC plugged into my TV (LGC9) over HDMI 2.1 and I cant get my Sonos Setup to play 5.1 / 7.1 (only stereo).I tried every possible setting on my TV and I know that it should be Passthrough with Bitstream selected.  What am I doing wrong?Can someone please help me?  Kind regards Some pics of my settings: 

I’ve recently does some major edits and updates to my iTunes media library. I disconnected the link between Sonos and the media library with the intent of reconnecting and doing a fresh download of the updated media library. When I attempt to establish to link between the Windows 10 PC and the Sonos controller app, the error message says the PC is not responding.I am certain the path to the computer on the network is correct. The username I enter is what shows up on the PC screen when I power up the computer. The password I enter is the one I use to log into Windows. The media library is set up in iTunes to be shared. I tried to establish the link with the virus protection disabled as well as turned on.Any ideas for establishing the connection?Thanks in advance.

I’ve set the volume limit relatively low on a Sonos Move (20%), because of a toddler that thinks the only way to listen to music is turned all the way up.This is great and fantastic, until I go to put the speaker in sleep mode. It seems to look at the current volume level, think, “ah yes, 100%”, and then blasts its little sleep chime with all its  force, usually startling us.Is there a way to make the system chimes respect the volume limit?

My sonos speakers are often not available on airplay options even though my wifi is working fine.  I can’t see them in my Pandora app nor in my Sonos app.  I can see other airplay devices like my Apple TV but the sonos speakers won’t connect. Rebooting my iPhone X seems to help but not always. Sometimes when I reboot my phone the sonos speakers will then be available in my airplay options. Any tips to help them stay connected?  I have an Xfinity modem with the wifi turned off. I port the Xfinity modem into a Linksys Velop system with 3 nodes placed around my home. 

Regardless of the service (Spotify or Amazon Music), I find that music will play for no more than 5 seconds, and then cut out.My router is an Eero.I have a Beam/Sub/(2)Play One SL in the master bedroom, and a Play:5 Gen 2 in the adjoining master bath.I love Sonos when it works, and would like to add it throughout my home; however, it’s hard to justify the cost when it doesn’t always work.Sometimes, the surround system in the master bedroom doesn’t show up in the app at all, and the only way I can get music to play is through Airplay in the Spotify app, and this cuts out sometimes, as well.The main Eero station is connected to my router in the master bedroom, so I don’t think range is an issue?Please help!Thanks~-I3