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DNewtonMusic
Contributor I
March 8, 2021

speakers are often not connected

  • March 8, 2021
  • 6 replies
  • 197 views

My sonos speakers are often not available on airplay options even though my wifi is working fine.  I can’t see them in my Pandora app nor in my Sonos app.  I can see other airplay devices like my Apple TV but the sonos speakers won’t connect. Rebooting my iPhone X seems to help but not always. Sometimes when I reboot my phone the sonos speakers will then be available in my airplay options. Any tips to help them stay connected?  I have an Xfinity modem with the wifi turned off. I port the Xfinity modem into a Linksys Velop system with 3 nodes placed around my home. 

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6 replies

Airgetlam
Airgetlam
March 8, 2021

Do you have a Sonos device wired directly to the root Velop device?

Bruce
DNewtonMusicAuthor
Contributor I
March 8, 2021

No. All sonos devices (play:5, arc, amp, port) are all connected via wifi. 

Airgetlam
Airgetlam
March 8, 2021

That could be an issue. Sonos recommends a wired setup in a mesh network. 

There is a lot of inter communication in between Sonos speakers, if they’re not on the same subnet as many mesh systems do, they can have difficulties. I’d suggest temporarily wiring at least one speaker to the root hub, and see if they all show up again. If you’re unable to keep a speaker wired due to location issues, a BOOST is the solution I use. None of my speakers are close enough to my root device, so the BOOST takes that place, and puts all my Sonos on the single SonosNet network. If you do end up going this route, I would then recommend you remove your WiFi data from the controller, so the speakers aren’t constantly trying to flip between your own WiFi and the Sonos network. 

Bruce
DNewtonMusicAuthor
Contributor I
March 8, 2021

That makes sense. None of my speakers are near the root device but would wiring my arc into one of my wireless nodes maybe work? My arc and one of my wireless nodes are both sitting in my entertainment center so could be an easy fix. 

Airgetlam
Airgetlam
March 8, 2021

Much understanding is it needs to be the root, and not one of the extension nodes. Try temporarily moving and wiring a speaker close enough to the router/root device. If that fixes the issue, consider purchasing a BOOST. 

Bruce
    DNewtonMusicAuthor
    Contributor I
    March 8, 2021

    Thanks Bruce. That makes sense that it would need to connect to the root. 
    I appreciate your input. I’ve got a couple things to try now. :)

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