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a123slonky
Contributor I
March 10, 2021

No longer able to connect to XM streaming through Sonos app

  • March 10, 2021
  • 2 replies
  • 97 views

Hello,

Added XM app to the Sonos app the other day and everything was playing fine. Tonight it stopped streaming and is giving the error:

“There was a problem adding the SiriusXM account. A connection to SiriusXM could not be made.”

The account being used is an All Access account. I have tried removing the XM app, resetting the controller, updating the login and additional streaming login passwords on the account site, but still having the issue. 

Thanks.

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    2 replies

    GuitarSuperstar
    Lead Maestro
    March 10, 2021

    Have you tried removing the SiriusXM service from the Sonos app and re-adding it? Also reboot your phone.

    "Receive with simplicity everything that happens to you." - Rashi
    a123slonkyAuthor
    Contributor I
    March 10, 2021

    Yeah, have done both. Just changed the username and password for the streaming for the heck of it - logged in fine online, but still getting the same error when using the new login in the app. 

    Thanks for the response.

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