Fix & Optimize

Amp stops playing but App thinks it is Still going. Selecting a different room to add then causes app to crash. Pretty consistently. I got a diagnostic ****** after.  If it’s in a group it drops in and out.  I got six new Amps and only this one is giving me problems.  Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

That second TV Room is the Amp from what I can tell.   

Just updated the app to the latest release and entire controller is now Blank.No services - nothing. What has to be done to make this usable again?

I have several Sonos speakers around the house with Alexa setup.I’ve enabled delivery notifications on my Alexa app (https://www.amazon.com/gp/help/customer/display.html?nodeId=GW65E37ZG4L9BW3P) but they are not being announced on Sonos.Is there a way to enable this? I’m looking like a simple routine where Alexa can announce “your package was delivered” across all devices.

I can’t seem to acquire Bluetooth to connect with Alexa. My son came over and started Spotify and now echo dot doesn’t recognize playbar

Can a single Era 300 be used to process Dolby Atmos through an LG smart TV without a soundbar? Likewise, are the ‘spatial audio’ capabilities produced by a single unit?  I appreciate ‘surround sound’ but rather am looking for a single unit which reproduces multiple ranges. TY

Last Update, was ok,  not very easy to add my Arc , mini sub , and 2 One Sl. Trueplay with my ipad dont want to start. I have 1 start of thèse but no sound for calibration and it stop few second later. NOw it feeze before the beginning of calibration 

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

Only 1 speaker in connection of 2 lacks yet WiFi is fine. Please hit me with suggestions to troubleshoot

I moved and trying to set up my system, and the app is saying I am not connected to the internet, but I am receiving notifications that I am connected. Please help

I have a Play 1 device and have recently changed internet provider. If the device is plugged into the new router, all works fine as far as the set up goes, but as soon as I unplug to go wireless, the app stops working, as if there is no device. I have factory reset, and the device works normally with the green light and chime, etc. The problem appears to be localised to the  wireless end of things, but I can’t think what it might be. Any help would be appreciated. 

I have my own preamp that switches between phono and TV. This feeds the line input of a Port. This setup enables synchronized sound in three adjoining rooms. This works well, but I want to add a soundbar for enhanced dialog from the TV. The problem is getting everything to synch. Another problem might configuring Sonos to understand the three channel setup.

How on Earth do you clear music on this new AppWhere has the clear Queue function gonei can’t stop music from playing 😡 

Deezer is my streaming service of choice. It is displayed in the App (latest version) and on the Windows PC App but it is not available from the web/browser version. Does anyone have a suggestion on how to fix this?Here you can see the services the web app recognises:And here, in the web app you can see Deezer playlists playing…Your confirmation number is: *************.Moderator edit: Combined posts, recorded and removed diagnostic number

Tengo conectada mi barra Sonos Beam Gen 2 a my tv LG nueva ,pero cuando conecto mis auriculares sony a la tv por bluetooth se conecta pero en 10 segundos se desconecta y salta la Sonos Beam Gen 2 y lo mismo me pasa si conecto los altavoces de la tv.Alguien tiene alguna solución muchas gracias Moderator edit:Google Translate-I have my Sonos Beam Gen 2 bar connected to my new LG TV, but when I connect my Sony headphones to the TV via Bluetooth it connects but in 10 seconds it disconnects and the Sonos Beam Gen 2 skips and the same thing happens to me if I connect the speakers from the tv. Does anyone have a solution, thank you very much

Bonjour communauté !Je demande à Alexa de mettre mes chansons préférées (comme d'habitude !) Elle répond Je ne parvient pas à mettre la musique.En effet elle n'est plus capable de mettre la musique que je lui demande. Merci  Moderator Edit: Google Translate- Hello community!I ask Alexa to play my favorite songs (as usual!) She responds I can't put the music on.In fact, she is no longer able to put on the music that I ask her to play. Thanks

Bonjour, J’ai voulu reconfigurer mes Sonos dans l’app car ils avaient disparu. ( 2 sonos five, 1 sub et la barre Arc)les 2 fives et le sub ont été configurés avec succès. Mais la configuration de la barre a été un échec. Lors de la configuration de la barre (clignote vert),aucun  « carillons sonore » n’est émit de la barre.Ensuite L’app me demande de se connecte au réseau du sonos mais un message d’erreur survient « impossible de se connecter … » puis « un problème est servenu lors de la configuration ».la barre est bien câblée, fonctionnait avant la reconfiguration. J’ai essayé de reboot la barre, de redémarrer le routeur,… La configuration reste pour cette barre toujours un échec.avez vous une solution a ceci afin de pouvoir reconfigurer la barre et ainsi l’ajouter dans l’app ?merci Moderator edit:Google Translate- Good morning,I wanted to reconfigure my Sonos in the app because they had disappeared. (2 sonos five, 1 sub and the Arc bar)the 2 fives and the sub were successfully confi

On the IOS S2 App (S2, buid: 80.04.04-release+20240627.fa7966dd1) , I am able to browse, play content from my Plex server.   However, searching the Plex music library gives this error:An error occurred with Plex.  Try again later.The Sonos application (version 16.2, S2, build: 79153290) on MacOS works fine for searching my Plex collection.  I don’t think that this error is coming from Plex.I switched to Plex for my personal library because I could not search anymore since the May updates.I am not a happy Sonos user since May 2024 when the new version of the app has come out.   Sonos should have done more beta testing before releasing.    The new version is flaky, buggy and slow.

Wir haben unsere Sonos Geräte neu mit dem neuen wlan verbunden und nun können wir die Lautstärke nicht mehr mit der tv Fernbedienung regeln. Nur noch über die App. Was kann ich tun, dass wir das wieder können?  Moderator edit:Google Translate-We have reconnected our Sonos devices to the new WiFi and now we can no longer control the volume with the TV remote control. Only via the app. What can I do so that we can do this again?

In the new app, when starting Deezer Flow, Sonos treats the flow as a radio station: No scrolling is possible within songs, there is no back button and it is impossible to see the list of past songs.  this worked perfectly in the old iOS app.  Flow is THE central way to play music on Deezer - and the new app fundamentally broke it.  @Sonos: when will this be fixed?

Can anyone tell me if I would be able to install the Sonos app on an Echo Show so that I can permanently  have it plugged in to to act as a remote control instead of having to grab my phone to operate it.I am not familiar with the Echo show and wondered if you an install apps on the various Echo Show devices?Failing that, does the Echo Show have a web browser to that I could use the Sonos web app? Thank you in advance. 

The controls are not intuitive on my phone. Slow to respond. Volume goes down between use.

HiI have discussed this matter with a Sonos rep twice and advised to check updates. I need some real customer service please.Prior to the new app I had dozens of Sonos playlists created over last 5 years. They worked splendidly. When I navigate to Sonos Favourites I hit the ‘Playlists’ view all and I see just one playlist !Please advise the method to use to view all playlists as per the S2 version (pre new app). Note I am using an iPhone and iPad.Special note that I have a Mac which is not updated and I can view and use all my playlists.If these playlists  have been swiped for good this would certainly be a huge loss for me. My future reviews and referrals to friends would highlight that Sonos used to be absolutely great and is now below par.

Again and again.... No connection while I am listening to the music. Not able to change music when I wantVery bad app update.... How to fix??? P'ease new version!!  

Sonos Arc loses network connection daily and sub won't connect at all.  Says "needs update" on the app and then won't complete the update with just "something went wrong' message.