Fix & Optimize

I just installed a new wifi router. I have a Sonos split system. I was able to get the S1 working but couldn’t get the S2 to work. I have two Play 5s and a Boost running on S1 and 2 Play 3s & 2 Fives running on S2. Could you advise on how to proceed? I may have screwed up by trying to reset the apps so I don’t know if I need to start from scratch.Thank you in advance for any help.

Hi, I have my sonos in wall speakers (wired) connected to my sonos amp. Both in wall speakers and sonos amp are purchased brand new. My TV is connected to the amp thru the HDMI ARC port (its a Samsung). This has been working wonderfully for 6 weeks and tonight while watching a streaming svc (Hulu) an awful loud buzzing started from the left in wall speaker. It makes the show unviewable-- so loud! I disconnected everything and reconnected (hoping there was a loose connection)-- no luck. I can play music thru the sonos 1 app on the in wall speakers with no buzzing, so I know the speakers are okay… help! any advice would be appreciated!

sonos dropping out a recent issue after years of perfect operating, I don't have a managed switch either. 

Amazon music not working on Sonos Arc

my system comprises a sonos play 5 and two sonos plays. i bought a new sonos 1 last week to add to the system. when doing the new connection it asked me to update the app on my iphone. I did that ...result was it added S2 to replace S1 as the contoller on my phone. It DID NOT WARN OR  tell me that by doing that it would stop me using the sonos play 5 as part of the new system. It created a system with the two plays and the one but excluded the play 5 (I have now found out the play 5 has to be controlled by S1)I dont want to have my original  sonos plays and the 5 on a separate system and want to keep those as one main system and then ridiculous as it may now seem use the “new” sonos 1 on its own controlled by S”.. ..how do i go about downgrading the plays and reconnecting them back to my S1 controlled system IE use them with the sonos play 5 and the two sonos plays as a system controlled by S1 and then use the new sonos one on its own as a separate system on S2?I factory reset the two

Hi,I’ve been having an issue with my Sonos one that means I am unable to connect to it via airplay (or add it to the apple home app for that matter). basically I am unable to interact with it through anything other than the app or Alexa. I have a good reason to believe it is an issue with this Sonos, I've done all the usual (turn everything off and on, factory reset speaker and reset app), and nothing seems to let it work. There is another Sonos one (same model) on this network that I can airplay to quite happily, along with apple products such as TV which don’t complain at all. I was wondering if there was any solutions to force the speaker to start accepting airplay streams. I submitted a diagnostic after trying to airplay, the number is: 1494513105 Thanks

Hello,Im a new owner of the roam and I'm having issues with setting up a recurring alarm.I tell google to set an alarm on Saturdays at 930am. It confirms this but it sounds the alarm at 9:30am on Sunday.When I ask Google when my alarm is it says it is on Saturdays 11:30pm snoozed until 9:30am.If I set an individual alarm it seems to work. My google branded home devices have no issues with this command. What gives? 

Hello, so here’s a weird one… We have a few Sonos speakers, including a Sonos Beam in the living room, with some Sonos Play speakers supplementing it, and a stereo-pair of Sonos Play in my office room and a single Sonos One in the bathroom (don’t ask).I have the speakers grouped into ‘Lounge’, ‘Bathroom’, ‘Office’, ‘Upstairs’, ‘Downstairs’ and ‘Everywhere’.This issue happens on Alexa, regardless of whether I ask the Sonos Beam in the living room, or the Sonos One in the bathroom.Sooo….  If I say to Alexa “Play Radio 2”, it will play BBC Radio 2 (from BBC Sounds) on that speaker, no problem.  However, if I say “Play Radio 2 in Bathroom”, or “Play Radio 2 in Lounge”, or “Play Radio 2 Upstairs”, or “Play Radio 2 Everywhere” (basically, asking for any particular speakers/room/group), it will play “S4-Radio Two from TuneIn”, whatever the hell that is! Alexa on Sonos will only play BBC R2 if I don’t specify a speaker, group or room, otherwise it’s this S4 thing.It doesn’t do this with other

On the sonos app, if I select Line in to play an LP on the Amp (as I usually do), nothing happens. The timer goes on forever. This happened all of a sudden ... any suggestions ?

This seems to be a recurring problem and I haven’t seen any solutions that occurred in the past and somehow got resolved.   Anybody know what’s going on?

I could swear the pre-release marketing said you can play 2 Roam speakers simultaneously off one bluetooth device.Similarly I could swear I read that Roam will sling a bluetooth signal into the Sonos ecosystem.I haven't been able to accomplish either of these features.Have I been misled?If so I might return one of my Roams. Having 2 Roams playing at an outdoor party was a huge selling point for me.I have found that a single Roam speaker just isn't enough to fill an outdoor area. 

After two years my alarm has stopped working.I’m used to the no internet connection ie SONOS chimes and the issue when the plug gets pulled on TUNEin providers due to SONY court action etc. But now, the alarms simply doesn’t function any more.I’ve created a new alarm - no change.Deleted old alarm and created a new one - no change. Any  thoughts as I enjoy starting the day with music/news etc.

HiFor a couple of years, I have used Sonos One Google Assistant to play Talksport every day when returning home from work. This has worked flawlessly. For the past week, I have said “Hey Google, play Talksport” and instead it has found and played a station called U105 Christmas. I’ve tried several times and it now does the same EVERY time.  Any ideas appreciated Paul

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

I listen to podcasts via the Pocket Casts service and have had this added to my Sonos system for many months.In the last couple of days however, when I try to listen to the BBC’s “Newscast” podcasts I can download themin the Pocket Casts app but when I try to play them via my Sonos system, I get an “Access denied” message. Other podcasts are unaffected and play without a problem. I can listen to “Newscast” on my iPad directly using the Pocket Casts app but it is when I try to use Sonos to play these particular podcasts that I get the “Access denied” message.Any suggestions?  

So you can’t change the wake word for Alexa on Sonos, and clearly lots of people in this community would like this functionality. My question is, how do we get that message to Sonos management directly? I’m thinking that posting that request in this forum is a post to the community, that is preaching to the converted.

A Sonos Play:1 functions as our alarm clock. About a month ago the sonos does no longer wake us up in the morning. If I push the play button, the music plays, so no WiFi problem here. Apparently your phone needs to be turned on and connected, otherwise the alarm doesn’t function anymore?

Hello all,I have been scratching my head for days setting up my Sonos Play:1 speaker to be accessible across VLANs on my home network.  Tonight, I seem to have stumbled on a strange fix: turning off the app’s access to Location data in the iOS settings.My network is roughly setup like this:multicast VLAN + 2.4GHz wifi which contains Sonos and AppleTV guest VLAN + 2.4GHz wifi trusted VLAN + 5GHz wifiWith this setup I was able to control Sonos from the guest network, so I was pretty confident that my VLAN configuration was setup properly.  But, strangely I was unable to control Sonos from my trusted network.I finally decided to configure my trusted wifi to use 2.4GHz and things worked!  This made me decide to plug my Play:1 in via ethernet.  I figured this would avoid any issues with wifi since it would be accessible on the network over the wire.However, the problem persisted; the app would work fine on the Guest network, but it would not work on the Trusted network at 5GHz.I found mysel

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

Hey guys, I am having troubles with my Sonos Move “chirping” or “audio clipping” every couple minutes when playing music on YouTube Music. It sounds awful when it happens and its always louder than the music. I’ve heard some other people on here have had the same issues but on other products and the blame always gets put on the TV its connected to.Well I’ve contacted Sonos and they just keep saying, “We’ll keep an eye on the issue and fix it on the next software update.”It’s been driving me NUTS the past couple days and I can’t seem to wait it out till it stops.Has anyone else had the same isses with their Sonos products chirping? (AND NOT CONNECTED THROUGH HDMI ARC)And if so, has there been a way to get around it?

Hi all, and a shout out to the sonos gurus as I’m stuck and pi**ed off.Had BT broadband and Sky TV (Q and Mini Box), all good and sonos on mesh network. Boost lived on 24 port unmanaged switch.Moved to Sky Fibre yesterday (Friday 23rd April 2021) and I can’t get any of my devices in the app.I took the Boost and plugged into router directly and managed to add the Move in the app (V2) but nothing else - even on my iMac it’s not connecting.I think my only option is to factory reset all my sonos kit which is a fair amount of resetting - would rather not take that path but it’s F**ked!The Playbar and two ones (SS) still work on the TV via optic but can’t see or control anything.I’ve attached two screen dumps of Sky router settings - this is how I had my BT set and best to separate channels in my opinion.So my gurus, you know who you are - please help as I just can’t fathom this out and with my Philips Hue lighting having the same issue (fingers crossed that’s fixed) then my poor old head is

I have 2 issues with his situation. Firstly. I almost always start radio play from Sonos favourites. I simply get a message saying station cannot be played. I then navigate to Sonos Radio which tells me it has to re-authorise. So the message needs to change to tell me Sonos Radio needs re-authorising. Secondly. It seems to need re-authorising at least once a week or even more often. This is excessive

I just wanted to share that I had an issue today with Sonos controller, through my computer app and also the Android app.It started by telling me in the computer app that there was a router/network/firewall change preventing my wired Play1 from connecting. There have been no changes to the router or my computer firewall. Nevertheless, I recycled power on all the network stuff, my Play1, then on my computer, still no joy.I then opened the Android app on my tablet, and it was telling me there was still a network problem. I tried to do the “fix it” option, but it got me nowhere. It was telling me to go reset all the speakers in my house...but it was already showing those speakers as options to connect to, so that seemed unnecessary. I finally unplugged the ethernet cable from the Play1 and plugged it back in. After that, when I opened the Android app and chose the “fix it” option, it noticed that I had unplugged the ethernet, and wanted to walk me through reconnecting to my network.This t

The process of initiating Group Audio has challenged me since I received my Sonos Roam a few days back …Every time I tried the Group Audio to time by pressing play/pause for ‘1 second’ or wait for the ‘second tone’ as documented by Sonos, the Roam goes into Swap mode - I find it very difficult to achieve the Group Audio. Well, I experimented, and have a user-friendly process …1. long press play/pause - get into the Swap mode! - don’t worry about timing this press or listening to tones - FYI - the first ‘tone’ is when you first press the play/pause followed by a ‘water-drip’ like sounding tone and then a ‘chime’ like sounding tone.2. press play/pause till you hear the second tone / water-drip and release play/pause - CONGRATS Group Audio is happening. Repeat and you return to  Swap mode.Lastly, if you are in Group mode and want to bring music back to the Roam only, you have to first get into the Swap mode - then long press play/pause to have music play on the Roam only.If Sonos is tuned

My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 🤔🤔