Fix & Optimize

I can’t believe this app “upgrade”. In fact, it’s a downgrade, and it’s full of bugs and renders speakers unusable multiple times. I was a huge Sonos fan, I bought the SONO stock and still own a lot. I have more than 15 speakers in 3 locations. I thought Apple did not have any chance with the Homepod, but now it seems Sonos shot itself in the foot. What is great hardware worth if you can’t use it?   Do the devs or managers at Sonos use their own speakers?   It’s a nightmare, it’s not just a question of adding songs to the queue. It’s the whole experience that is trash, full of bugs, errors saying it can’t connect to speakers and more. 😭 So sorry for SONOS, I used to love the company so much!

I have 4 Sonos One’s (one with Alexa in garage) and a Connect  Amp.I told Alexa “Alexa resume” and speaker in another location started playing.The speaker with Alexa had nothing cued to play, so for some reason it started a different speaker.I cued music for it, played, paused, and told Alexa to resume again and the one in the garage with Alexa did resume.Never used to do this.  If nothing was cued, Alexa would just do nothing.This could be serious if it played music outside or in a room where someone was sleeping.  

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

The new app makes sonos a really poor experience I have a lot of occasions where I need to play music and edit live playlists or play next Everything has gone slow The app often can't find my system... Nothing else has changed my network was previously adequate... I've spent hours troubleshooting.. And my system is unreliable and near enough useless to use in a party scenario It's taking months and months for updates This isn't good enough Sonos 

Hello-  When using my Playbase for home theater, the sound intermittently drops out completely while watching video.  If I press repeatedly on the volume button on my apple tv remote, the sound usually will slowly ramp back up again.  Does this mean my Playbase is failing?

Unable to change music channel on sonos 5 speaker

Purchased a Link Station NAS drive as requested by Sonos….Get “ Music files not available” message also saying device may not be powered on or path has changed. Van add small files/albume apround 80 mb, but get message when trying to add one folder/album at a time. any ideas?

I have just purchased a Ray sound bar and I am having great difficulty setting it up.i have followed the instructions in the app and get a white flashing light and I attempt to add my ray sound bar to the app the light continues to flash white but stops after 30 seconds and will not connect.i am hoping to attach a Sony turntable via Bluetooth eventually but can’t even add to my iPhone to stream music.PLEASE HELP!!!

Starting this morning (7/17) the Sonos Android app is just repeatedly crashing. It’s been generally terrible and barely usable since the redesign, but now it’s literally useless. Just immediately crashes. No updates were installed to the app or phones, and nothing else has changed in my system. I’ve tried force stopping, clearing cache, clearing all storage, and completely uninstalling & reinstalling. The Windows desktop app still works, but both phones we have are seeing this issue. Anyone else seeing this and/or know a workaround? Sonos App v80.04.05-release+20240702.edb3233Android 14, Kernel 5.10.198 sec patch level July 1, 2024

Has anyone experienced this?My IOS S2 app can browse and select playlists that I created using the Sonos controller app. But it is unable to play the playlist. After selecting a playlist, the S2 app populates the queue for the device I want to play it on. I see this occur in the UI. BUT, when I try to play the playlist, or even a single song in the queue, the S2 app simply shows a spinning circle.All of my playlists were created with the S1 version of the controller (desktop and IOS versions). These playlists are called  “Sonos Playlists” in the desktop version of the controller. I don’t have this issue when using the desktop version of the S2 controller. I can browse, select and play any of the playlists that I created with the Sonos controller. Even more strange….. If I queue up a playlist with the desktop controller, I can then control (pause, start) play of the playlist from the IOS S2 app. I can also use the S2 app to select and play individual songs in the queue.

My Sonos Beam is current connected to our TV and works perfectly.   Where this is, we want to connect a CD player so that we can play the CD’s through the Beam, rather than have a second set of speakers for the CD player.Is this possible, and how would I go about it please? Many thanks

Found in latest update ios add music library great news buti just get access denied check user password have triedevery which way and every username password on my Macbookpro where my music folder is on my desktop.What to do my iBroadcast server lets you just drag anddrop music folder starts to download and hey pestoyou can play music from mac on ios under Sonos verylazy Sonos programmers.I think Sonos just trys to make it as difficult for the users.

I have 2 systems in 2 different houses and both have stopped working. When I open the app and try to play a song from my playlist nothing happens. At one house it says I have to reinstall the system.  should I delete the app and reinstall?  Please advise.  thanks

Sonos Amp working on WiFi or ethernet no problem at all. All the other sonos not working. All working fine up to a week ago now only Amp. 

I have my system on apple. My Android phone will never recognized my system 

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

Has anyone else had issues with their Roam SL re-connecting to your system after a power cycle? I can force it to play through Airplay and Apple Music, but it absolutely WILL NOT connect to my Sonos system—ever. I reboot, re-connect, see that the speaker is listed as a speaker in my system, but it will not play. I have upgraded the Sonos app on my phone to the latest version, and AFAIK there isn’t an outstanding upgrade for the Roam SL. Hugely frustrating, so I’m hoping someone has a suggestion, a hack or a fix other than using Airplay.

Thank goodness they finally allowed alarms again after the new app did not include them. But I am still having a problem. Though I can set alarms and turn them off, once music is started with an alarm, I cannot navigate to it in the app to stop it, or see what song is playing. If I navigate to the speaker that it is playing on, the app does not seem to know that it is playing so I cannot adjust anything. Am I missing something or is SONOS app missing more functionality?

AS ABOVE. PLUS. The recent update wiped everything on my ‘phone playlists. Clunky use on my beam and tv. Kept dropping out/stopping music played.

I pay for three music subscriptions. Spotify. Classical Archives, and Idagio, While Spotify is working fine, I cannot access playlists or other features of Classical Archives or Idagio using the new app. Since I pay for these, I need to have access like I did in the old app soon. I have reauthorized both subscriptions probably a dozen or so times. Is there something else I should do? 

I can no longer acess my local music folder on Apple Music. I get the following error message when I try to add ‘My Music Folder’“Sonos was unable to add the music folderUnable to add the shared folder "I/mini-M2-Pro/Music" to your Music Library (913).”I am using a Mac mini M2 Pro with OS Sonoma 14.5/ Sonos controller for Mac version 16.2I have tried to unistall and re install the Sonos App but nothing chages. When will this be fixed basically my Sonos is now just a speaker for my TV.

Ever since we updated the sonos app, we haven’t been able to find any music from our library. It seems like for some people it came back eventually, but ours hasn’t been there fore 3 weeks now.  We use Sonos because we enjoy all the music we have in iTune, and we don’t use any streaming services. Now that this function doesn’t work, we have 4 sonos speakers that are totally useless.  When can we get our Music library back to the Sonos??????

Since the last update, it takes 5 seconds or longer for the music to stop when I turn it off -- even after I close the app completely. I’ve had to run outside my house to answer a phone call because I couldn’t get the music to turn off. The delay happens whether I have all the speakers on or just one.  

Desde la actualización , alexa no funciona  no se puede vincular  causa error es un gran problema  por favor  arreglenlo. Marca error fuera de línea Moderator edit:Google Translate-Since the update, alexa doesn't work can't link cause error it's a big problem please fix it. Offline error flag

Do anyone here know what to do when the new sonos app is downloadet to my partners iphone8 but we cant get past the terms for use because the button to accept the terms doesn’t get active? On my iphone13 it works fine.