Sonos App Suddenly Crashing Repeatedly

Hi @OmegaZero, many Android users are reporting the same. The ‘trigger’ was installation of the v16.3 firmware on 16 July. No known workaround, hopefully the next version of the app will do the trick?

See this :

https://www.reddit.com/r/sonos/s/sQRnuW0MLW

Use the Windows App, be sure to have no local library songs playing/chosen and the app will open again

Thanks, both. Sad how shockingly bad Sonos has become.

Thanks @Crash3ooo, that kinda-sorta works! Which is to say, it allows the Android app to function until you try to play anything from a local library, at which point it crashes.

Well just discovered the same issue, Android Sonos app continuously crashing.

Cleared the queue on the device that had a library file still listed. Lo and behold the app started.

I don’t want to be one of those internet keyboard warriors that moans online about how bad Sonos is. BUT this last update nearly made my system unusable. What about people who don’t use the desktop app?

Maybe it’s a ploy… If we make a local music library completely unusable people will give up and subscribe to Spotify / Tidal / Youtube Music / Amazon Music etc he he he mwah ha ha hah haaaaaaaa.

THANKYOU to @Crash3ooo for at least giving me a fix / workaround.

I think this is a firmware update problem as well as an app bug. I used the new Sonos app for Android for about a month, was able to access my music library with no problem. Then I noticed a pair of old Play:3 speakers were offline -- they may have gone offline with the initial app update, but I’m not sure. Anyway, I brought the pair of Play:3s back online and the app forced an update on the speakers before they could be added to my devices. They appeared to work normally after the update and the app appeared stable. I used a couple of services - music and podcasts.

Then I attempted to access my music library -- and ended up with the results everyone else is reporting here. I took my updated Play:3 pair offline and still no luck. Uninstalled, reinstalled, rebooted all the devices, no luck.

I’m a Linux professional and don’t have a Windows machine in the house, so please don’t recommend using the Windows app to re-set to online services and work around the music library bug. I just want to know when a CLEAN control app will become available for Android.

Hi @jwreese0, consider using the web app to clear the queues in the weak workaround …

Just got off the phone with tech support -- their workaround was extremely simple and worked for me: Just shut off the music library device, then reboot the entire system (except the music library device, of course). I’m limited to online services until an updated app becomes available.

Thanks for the help here, fixed as described.

Just to reiterate you can use the Windows app or play.sonos.com to clear the local music library queue.

Not good.

You can use the website on mobile but you need to put chrome into desktop mode.

I use local music all the time, this is a real pain and needs an urgent fix.

Gav 

Same issue. Just downloaded Windows app to try and get my Library working again. Works just like it used and just like version 16 running on an old phone (that I have upgrades turned off). My library was working on my phone with the new app prior to downloading the win app but I could not re-index. Re-indexed in the win app and now - crashes on the mobile, even with an empty queue in windows. Have yet to shutdown the win pc and reboot everything else.

This mobile app and likely all the hardware that goes with it, is circling the drain.