Sonos App Suddenly Crashing Repeatedly

Hi @Iamel, be sure to clear all queues on all Sonos devices. When you try to start the Android app, it is hard to say exactly which Sonos device it loads, hence the need to clear all the queues.

Wow, the specific description is exactly what I'm experiencing.  Stability needed for certainty, please 

Thanks @press250 I was playing a library queue to 2 speakers. I cleared the queue on one but the crash still happens. I had to select the 2nd speaker in the win app and clear that queue as well, then I can open the Android app.

Something has changed in the last week though (but not the Android app version). I used to be able to play my NAS based library tunes from the Android app (setup back when the 16.x app worked). Play only, no queue managment (indexing), or adding to the queue etc, but I could select something and play it, skip, pause, control volume from the droid app. Now, I get the app back up by clearing queues in windows but if I play something from my library, from the droid app, the queued album plays but the app goes into it's crash loop, and the music plays on. No control, other than touching the speakers themselves. So when the songs over, I'll start up the laptop, clear the queue, rinse and repeat.

Yup @Iamel, you got it: the v16.3 firmware dropped earlier this week and that triggered the memory corruption that results in the Android app crashing. The bug was obviously in the app since its release the first week in July, tho’ some interaction with the device firmware changed in a bad way.

Sorry for elementary question but my mobile app was working fine until I tried to play local library file. Now the app crashes on startup. I am reading to clear the cache but the app does not stay on long enough to do that, so how do you do it. I went to Sonos.com and signed in but I do not see a way to clear cache there either. Can someone help?

@Divepix, the only way I know of doing this right now is by using the windows app to clear the queues that you set up from your phone, so if you haven't yet, you'll need to install the win app (sorry linux users, and I have no idea about the mac world). Unfortunately this current state means you can no longer play your library music from your phone as it will result in the crash cycle. You can play your library from the windows app just like you used to.

Thanks. I downloaded app on laptop, deleted my library and cleared queue and things are back to normal. Sucks I can't play my library though. 

 @Divepix you don't have to delete the library, or at least not a NAS based library (there may be other issues with libraries of phone based music) if you're willing to play it from the pc. You just can't use your phone to control volume etc while you do that. If you want to stream music, then the app should work (AFAIK , I don't stream that much)

I use Sonos to play from a MyCloud hard drive device. It now crashes immediately. I've uninstalled it from our Android phones and Android tablet. This is really disappointing and renders our Sonos unusable. The new App is dreadful, please bring back the old style one.