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mntnbkr
Contributor I
July 24, 2024
Question

Playbase volume drops to zero for no reason

Hello-  When using my Playbase for home theater, the sound intermittently drops out completely while watching video.  If I press repeatedly on the volume button on my apple tv remote, the sound usually will slowly ramp back up again.  Does this mean my Playbase is failing?

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1 reply

Airgetlam
Airgetlam
July 24, 2024

I wouldn’t think so, no, but it does suggest that something is sending a volume down, or mute message to your PLAYBASE . Since the PLAYBASE is connected to your TV via optical, it has no way of sending a volume command back to the TV. First, I’d make sure the optical output on the TV set was in ‘Fixed’ mode, not variable. Then I’d double check your remotes (both the TV’s and the Apple TV to ensure neither of them are sending an errant command to the PLAYBASE, and if no joy there, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Especially if the PLAYBASE is receiving a mute command. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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