Fix & Optimize

We just cooked up a new video that details how to fix common issues with Sonos. We’ve installed 1000+ systems and this video goes over problems we see when we haven’t originally installed the set-up.https://www.youtube.com/watch?v=dKC93O1YRLQWe made a video previously but that was more for jobs where we installed the network and optimized the system settings. This may be more helpful for the public.Thanks,ATD    

I am looking to implement secret rotate functionality into my device that has Alexa built in. In order to test this I need to somehow trigger Amazon to send the rotate secret directive to the device with a new secret. This is an existing and fielded product, but I am new to developing on it.

Hi All, I’ve 4 products (Beam, Bass & 2x One SL’s) which were working fine until recently where my Asus RT-AC88U crashed and needed to restore.After restore I’ve not been able to restore the system and had to perform factory reset to both One SL.I’ve gone thru the community link for ASUS router setting and have done the needed settings in wireless to prevent the disconnection issue. Disable Airtime Fairness Enable IGMP snoopingNow, if the products are connected via ethernet cable - they should up fine on my S2 App. However the min they are removed, they disappear shortly after with a message - unable to connect to Sonos.On top of that the S2 app on my iPhone OS 14.01 keeps crashing. It will not launch despite quitting the application and restarting.This is driving me insane as nothing has changed except router was recently restored and both SL also restored and re-paired via ethernet and subsequently removed and allowed to connect wirelessly.The next time I attempt to open the S2 a

I just bought the Sonos Beam, still dont have the TV so I was planning to use it only as AirPlay speaker for now.From the first sound check it seemed like the sound is really lacking for some reason, and after some more testing I figured it out - the center of the Beam is just mute, all that is playing are the back facing side speakers and woofers.Is it just because of the AirPlay, because I am technically sending "just" stereo, therefore the third (center) channel is off completely? Or is it defect? Can you please try AirPlay any music to the Beam from iPhone and let me know if the center speaker is playing or not? Thanks!

I have a Sonos 5 (wired) , Move and ZP90 (wired).  All devices and apps are updated.  I get dropouts listening to Amazon whether on any of the devices.  When I do, the list starts over.  I do NOT have issues playing Amazon HD or otherwise from any other device.  I submitted diagnostics a few mins after the most recent occurrence.  Reference ID: 1049189223

I have a very odd issue with the behavior of a couple of Sonos one’s and a couple of Play:1 devices. When I look at the DHCP lease of the devices, I do not see their Mac address listed but rather the Mac address of the device that set them up last. This is causing a number of problems because I need to add a reservation but it fails because there is a different lease with the correct mac address but for another IP address that is not the one that shows up when I look at the devices connected to my wireless. Has anyone seen this behavior? 

I have the following configuration: TV: LG CX with eARC, bitstream, passthrough all enabled.SPEAKERS: Sonos Arc w/ sub and 2 SLs (5.1 system w/ Dolby Atmos)APPLE TV 4k (2021): Audio Settings are Auto/ Dolby Atmos On* all HDMI cords are new 8k ultra high speed 48 Gbps When watching cable or the LG TV's native apps I'm getting Dolby Digital Plus 5.1 or Dolby Atmos. Now when I watch any app on the Apple TV (Netflix, HBO Max) and it's a show in Dolby Atmos it works great, I get Dolby Atmos. When I then switch to a show or movie that's not Atmos compatible i get no sound at all. The only way I get sound is going into the Apple TV settings and changing the audio settings to "change sound/ Dolby Digital 5.1". The shows will be in DD5.1 now but the Atmos wont work. What's going on here? It's a pain to change it all the time. Does anyone have a fix? 

Rear surrounds keep cutting out when watching tv  

So I have a Connect and a Play1.  I got help from support yesterday upgrading my Play1 to an S2 and my connect and Play1 were working too.  Today the Connect wont work with the S1 application.  I did a hard reset and tried to install it as a new system. It works well until I need to join the SONOS network.  At that point my iphone does join the SONOS network, but the app thinks it has not done it, so it says plug in an ethernet cable.  I do this but then the app says my device needs S2!!  This is bogus since it it a Connect and the Connect only supports S1.  So I am stuck.Sonos support is closed for 3 days until Tuesday and I am stuck with  dead system.  Any helpwould be welcome.  I am sure others must have been down this road before

Hi Guys,Long time Sonos user with little issues.I have an issue which is seeing one room constantly disappearing from the controller, and can only come back via a factory reset and reconnect. I’ve swapped the speakers from other rooms, and the speakers are fine, the issue is no matter which speaker goes in that room, it drops off.I was running via wifi, then disabled it and put a hard wire into the speaker. Same issue occurs.Any ideas what could be causing this? Thanks, Tim

I plan to run 3 pairs of Sonos/Sonance in-ceiling speakers off of one (1) Sonos Amp.  I would like to be able to control the volume of each of the pairs independently.  I have been investigating two options:Utilize a speaker selector with volume controls.  I’ve seen several on amazon from Niles, Pyle, Russond, etc. Utilized individual in-wall volume controls.  I’m looking at the Niles VSC100k volume controller.  https://www.amazon.com/dp/B007N0TB14/?coliid=I2OEKYW122JM5P&colid=1E2M3IRSRYJHX&psc=1&ref_=lv_ov_lig_dp_itDoes anyone have an opinion on the pros and cons of each option?  Is one option a clear choice? Thanks in advance,Todd

Hi all, picked up a Roam the other day (also have an Arc on backorder). These are my first Sonos products. I've connected the Roam successfully through both my iPhone and iPad, and it's working as it should using these devices. Unfortunately I can't connect via my iMac. I get the message:"Not Connected. Your Sonos product was not found. If your product is a long way from your router, your may need to try moving it closer...."I've spent about an hour on the phone with Sonos support. We tried multiple procedures (rebooting, verifying wifi networks, re-installing the app, etc.), and seemingly last on the list was updating my OSX. I'm currently using 10.14.6. The thing is, it's an older machine (2017) and I'm just not prepared to update to the latest OSX out of fear that it will cause a major disruption in my personal and professional life.Hoping someone reading this might have some help. I need to connect via my Mac because I do not use any music streaming sites, and I want to link my iTu

This is not a new problem for me. I’ve been trying to rectify for over a year.When I use the playbar through an optical audio cable from my TV, it sounds rich and full. This is the case for all sources (antenna channels, streaming, and DVD/Blueray). However, when I stream music through the Sonos app, the sound is thin and gutless. This is the case from all sources too (Apple Music, Sonos Radio, and even Tidal “master” level high fidelity).I am beyond disappointed at this point. I want so badly to love this speaker but it has been a giant letdown. Does anyone have any new ideas since I last posted this problem a year ago? Thanks!

I’m a newbie here but not new to Sonos. We’ve had a Playbar (with copper connection) in our game room for 5-6 years. We use it for TV audio and to play our music library on. Everything worked great until we added an ARC (also on copper) to the living room TV. Both soundbars work fine for TV audio, but now when I select Playbar and then start playing the music library it actually plays on the ARC downstairs and I don’t know how to fix that. How can I direct the streaming music library to the sound bar that is actually selected? Thanks in advance!

Only yesterday I’ve had issues with playing music using the spotify app and now the sonos app.The songs keep cutting out in spotify and when using the sonos app I select a song to play, it tells me it can’t play that as it hasn’t been encoded correctly and then plays it for 5 seconds. Then jumps to another song on it’s own. I’ve ran a diagnostics and here’s my number: 2145252438.

Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation  to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin

Hello Sonos Team,What is the issue with integrating Alexa and other services with SONOS products in India? I see multiple folks from India raising this question for the past couple of years now 

I had similar problem as mentioned in: except that I was using an AMP instead of a Beam. I followed the steps to unplug both TV and AMP from power and disconnect HDMI cable at both ends. Next I reconnected HDMI cable to both again followed by powering up TV first then AMP, then retried the TV Setup function in the Sonos App for the Home Theater. This time it immediately found the ARC between the Samsung TV and the AMP.Problem resolved. I never determined why it lost the ARC connection as it had been working for at least a year...

I just added a Port to my Hifi system, streaming is working perfectly with great sound.i also added my turntable (Garrard 301 with MC Ortofon Red Quintet) with its preamp Atoll p200 that produce a good sound when plugged to my amp but the sound is horrible when going through the Port. Did you experience similar issue ? is there a specific way to set up the pre amp ? 

. I was watching my TV, and suddenly an intense, extremely loud, piecing sound started being played from my Arc/surrounds. It was so loud that my ears are still ringing 15 min later. The only way I can describe it, is that it sounded like a commercial alarm system siren. I turned off my TV - nothing, unplugged the Arc Ethernet - nothing. Tried to lower the volume - no good. Finally had to pull the main power cord off the Arc to stop it.  I plugged everything back in and it is working fine so far.  This is very concerning. Not just the potential hearing damage, but damage to the speakers from blaring this noise so loudly.  Anyone else experience this?

Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.

Hi all,I have 2/3 minor problems, that I am hoping are all caused by the same issue.1 - I have a Playbar and 2 x Sonos 1 Speakers set up as surrounds.  They don’t show in my list of Airplay speakers on my iPhone. This means I can’t play music that’s physically on my phone.2 - My setup works perfectly for any content (4k etc) via the TV, but music (Spotify specifically), seems to stop completely or cut out and back in randomly.  Sometimes it’s every song and other times it gets through a few songs before running into problems.I have run a diagnostic today - 1323474904, but there nobody available to speak to at the weekend, and I am flat out Monday - Friday 8am - 7pm, so never have time to call mid week.Any help would be greatly appreciated. 

I have two completely different music setups - the first is a Sonos network with 4 S2 speakers and a Roam. The second comprises Radford amp plus Cambridge pre-amp, Linn Selekt, Tannoy Arden speakers. I like to listen to music on the Ardens but often would like to send a song to a Sonos speaker so my wife can hear in her den! Is there any way that I could connect the two systems in this way. I use Qobuz a lot and whilst this is accessible through Sonos or through the Selekt I want them joined! Is this possible? Many thanks.

It happens several times a day. The sub and symfonisk cuts out and from all controllers, the +? appears. Occasionally, it reconnects. I have no issue with any other speakers. Diagnostic report #508733282

I’ve a pretty big sonos system divided into rooms:ARC, 2 play 1 and a sub gen 2 - Living RoomTwo Fives (prev gen) and a Gen 3 sub - Dining RoomMove - KitchenMove - Bedroom2 whatever the Ones with mics are called - Office The ARC is wired to the router. They are all running on Sonos Net A couple of weeks ago, my dining room dropped off and required a cold start (unplugging and waiting) before it was working again. It has just happened again. This is now concerning me as it’s the only products that consistently have issues. The are not the farthest product from the ARC. Seems to be trying to play Spotify that causes it. I have submitted a diagnostic: 820969651 I have Google wifi mesh as my router, with three nodes around the house.  I want to know what’s wrong with this product. Why are these the only speakers that just suddenly drop off?