Fix & Optimize

To begin, I use many streaming music services and they all stream flawlessly through my S1 Sonos network, except for Amazon Music Unlimited.  I read all of the content in the Sonos knowledge base about how to address stop-and-start issues while streaming music.  None of the causes included in the Sonos issue punch-list apply to me.  My average download speeds are consistently in excess of 650mbps even during peak usage periods. None of the other causes apply to my set-up. The key issue is that all of the streaming services I use besides Amazon Music Unlimited do not have any stop-and-start issues.  So it’s clearly logical that the start and stop issue i’m experiencing isn’t due to any of the issues documented in the Sonos knowledge base. Only Amazon Music Unlimited stops and starts. I have a mixture of 12 S1 and S2 generation devices so (unfortunately) I’m forced by Sonos to run the S1 controller software (which really makes me angry with Sonos.  Shame on Sonos).  The Sonos “solutions”

Was given a Roam for Xmas but it seems to have an issue. Battery saver works well however when either voice assistant is activated it needs to be rebooted to power on after being asleep. Have to hold down the power button for around 12 secs. Take the voice assistant off and it powers on with one press, even after being off all night. Tried with Alexa and Google - same result. This isn’t normal right?

Starting about a week ago, I can no longer play Amazon Music on Pandora. Specifically:Everything seems OK; I can see all stations, suggested play lists, and so on But: When I play anything, it takes a long time to connect, then it plays for a few seconds, but only on one of my (7) speakers/amplifiers/rooms, switching back and forth between them Eventually, after a few seconds, or sometimes right from the start it says: Insufficient connection speed to playHowever, I have 300Mps speed confirmed through the house, and Pandora plays just fine. I also confirmed that I can play Amazon music through the laptop without any problems.  Any idea how to troubleshoot this? I already disconnected and then reconnected (added back) the Amazon service to Sonos 1 (I was an early adopter, so all my equipment is the old equipment). Any ideas? Anything to do with Amazon’s latest offer of “HD” (not sure exactly what that is)Greatly appreciate advice!

First set up went really well. Yesterday my son connected through Bluetooth but then the Move would not reconnect on the network. After various tries I reset my router and it connected but then the touch controls would not work even if I toggled them on off in the app. So I did a reboot of the sonos move in order to reset everything but now the app cannot find it even though I reinstalled the app and tried two different mobile phones. While trying all the above I noticed in a wifi analyzer app at one stage the move had its own WiFi signal. However after switching the move on off a couple of times this signal has now disappeared from my those my analyzer app can see which I guess is a bad sign. The green light continues to flash of course.Edit: The WiFi signal on the move came on or restarted when pressing the join button and went to orange light. 

I’m having some issues with the sound on 2 separate TV’s.  I have an Arc with a Samsung QN90A and AppleTV. My problem occurs when transitioning from episode to episode. For example, I watch an episode on Disney Plus with perfect sound. When the episode ends a new episode will automatically begin. When the new episode starts there is no sound. I have to exit the episode and restart it 2-3 times for the sound to work. This same issue occurs with Netflix.  Has anyone else experienced this? Any ideas on how to resolve?

My upstairs device that is connected with a cable directly to my router is having intermittent issues fading in and out, whereas my downstairs device that is on wireless is not experiencing the same issue while the same music is playing on both.I have Diagnostic code of : 2040040496

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

It's been a month at least that asking to read a book does not work anymore. It starts reading but after a certain amount of time (it depends on the book and chapter) Sonos stops saying "song not encoded correctly" access denied. I tried this in 2 completely different systems, different accounts and different homes, and the problem is exactly the same.The problem is about Sonos speakers, in Italy, with Audible. Other services work as normal.I ask other Italians in these forums to let Sonos know about this problem.

Hi there!So I have a Sonos system in my house. Included in the system is a bridge which is hardwired to my main router (though from what I read, this is largely redundant, but it’s connected anyhow).I have an outbuilding which is at the end of the garden, and which has the house wifi extended to it via a repeater which is hardwired to another repeater in the house (note it’s not hardwired to the main router as this isn’t possible). The house repeater that the outbuilding repeater is hardwired to is connected to the main house router via Wi-Fi (mesh system - they are all Fritz!boxes).With my current set up, I don’t appear to be able to add a Sonos speaker in the outbuilding as the system can’t find it (it works if I bring it up to the house and connect it there). I think this is probably because, whilst the wifi is extended to the building, Sonos’s own wifi isn’t.What do I need to do to make this work? I have tried connecting the outbuilding Sonos speaker to the repeater in the outbuild

I have several older ZP80 and Connect units with failed analog out stages but zero appetite for pitching my entire system for S2 replacement devices.  In the past I’ve rescued an older ZP100/Amp by replacing obviously failed bulging electrolytic caps.  Hoping there might be a similar component level fix for this apparently all-too-common failure mode of the older Connects. If it’s a matter of some simple passive component(s) that have given up the ghost but can be readily reworked that would be ideal.  If the audio codec IC itself the culprit then that’s rather more involved.  Plan B is to buy a cheapo ADC from Amazon and hope the digital outs still function on my two failed Connect units.

Dear SonosI am using 2 Roam in stereo pair (left & right) and 1 Move in the middle for watching movies on my MacBook Pro.Unfortunately this setup is only available on WiFi and is having a 2sec sync delay when watching movies, streaming, Youtube, Netflix, etc.To fix this issue I use the Bluetooth connection from mbp to Roam and the sync is always perfect.No more sync delay!Problem is my 2 Roam cannot stereo pair (left & right) but only group when on Bluetooth.An update for Bluetooth pairing and grouping on Roam and Move would also be great to consider for outdoor, travel, vacation, work, etc. as they are meant to be used as well outside of a WiFi network, they Shouldn’t they Move and Roam around like they’re name suggest?Unfortunately only 1 speaker at a time can be used on a location out of WiFi network where Bluetooth is the only option available. The Big question a lot of Sonos fans would like to have an answer for : Are you going to update Move and Roam to make them stereo p

Afternoon all and an early happy inbound new year to you.Have established the Alexa / Sonos relationships by room and our Show 15 correctly communicates with Sonos infrastructure rather well.What I’m finding less easy to understand is the content choice method …. how to get what we need playing. Having established the relationships and said ‘Alexa Play Sonos in Kitchen’ got the most bizarre selection of music that it apparently thinks I like. To say it was random would be an understatement.My question is, how to select the music we actually want to listen to in an efficient and easy way?We have Spotify, Amazon HD, Tidal Hifi and our own NAS of content. If I read right Tidal does not work within the Amazon infrastructure but I’d appreciate any links or quick look up or instructions how to select artists, albums, playlists or indeed radio channels. Many thanks in advance

With regular google assistant devices, if I say “turn on the lights” it will turn on lights in the same room.With the Beam, the same command will turn on lights in the whole house. Likewise I can’t control the thermostat of the room that contains the Beam. It changes all of them.What am I missing? The Beam is definitely in the right room in Google Home. 

Bonjour,J’utilise un ensemble Sonos Arc + Sub + Play One sur une TV Samsung ue55nu7405 depuis pas mal de temps.Aujourd'hui, j’ajoute un casque Bluetooth à cette configuration mais en le sélectionnant, l’audio revient systématiquement au bout de quelques secondes sur la source HDMI ARC. Il semble que cela soit dû à la fonction Anynet+, activé pour le fonctionnement des Sonos.Est-ce que l’un de vous aurait une solution, à part désactiver systématiquement la fonction Anynet+ pour l’écoute au casque et la réactiver pour l’écoute avec les Sonos ce qui est assez fastidieux ?Merci d’avance.

Hi, I have placed Sonos Arc above my gas powered fire place and below my TV. Is it safe at this spot?  And what are the operating conditions for ARC?  Appreciate your feedback! thanks  DN  

When streaming music to my Sonos speakers via Alexa and I open the Sonos S2 app the scrub bar for controlling the exact location of the music stream is missing.  When I start the same music via the Sonos iPhone app the bar is there. This missing scrub bar happens regardless of the music service I’m using (Apple Music, Spotify, etc).  Is this normal? 

Hi all,I will need your help with this, My Client has sonos system in his restaurant and he is facing some issue. According to him, sometimes some player will stop playing music and came back after awhile, will say is unstable. (Drop) Sonos Player we have:8x Play5 Gen 2, 5x Play3, 1x Boost, 1x Connect We are using TP-Link Deco mesh system, Wifi Coverage no issue at all. Connection: Connect is wired to the Main Deco and a Sonos Five is wired to a Deco Satellite. Boost is being use expand/extend the Sonosnet Below is the matrix table which i don really understand and know how to read.   He intend to add 2 more Sonos 5 for outdoor area which there is no lan point. Can i get another boost to expand/extend the Sonosnet to the outdoor area? will it work?Submitted my diagnostics: 32120121Hope anyone with the knowledge can guide me. Thank you in advance.    

I’d like to have a list of all my music and wonder if there is any way too export/extract the Sonos Much Library I’ve indexed? I expect there might be stand alone music catalogue software also which might do the trick. I only use Apple Music to rip CDs Thanks

My home is set up with a 2-node ASUS ZenWiFi AC AiMESH wifi set-up.  I’ve got a few SONOS speakers throughout the house.  My Beam is hard-wired to the main router.  However, I still get the “Wireless range extender” error message when trying to play the same thing on multiple speakers.  (“Some Sonos products are using the WiFi from a range extender device.  If you include one of these in a room group, you won’t be able to play music in that group.  To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to your router.)   I’ve unplugged all the speakers, re-booted the router, then plugged them back in one-by-one, but the error still happens.   In my “About My System” page, all speakers are showing WM = 0.   Despite the error message, my speakers do seem to be able to connect in a group, but not consistently, and sometimes they are very slightly out-of-sync.  

Hey, everyone!I use a USB plugged into my router to play a few songs on my Sonos. I used to be able to connect this via Music Library Setup - Add Shared Music Folder - //192.168.0.1/volume9*voume9 is just the name my usb takes when plugged into the router* Now, when I try to do this (on my iPhone), I get this message “The computer 192.168.0.1 refused to let the Sonos Product connect to it.” I also tried it on my Mac and get “There is no shared folder ‘volume9’ on the computer ‘192.168.0.1’.” I logged into my router and ‘volume9’ is still there, is not password protected, the sharing feature is enabled. I also removed the USB and reinstalled in on my router just to make sure that wasn’t the issue. So, how do I fix this? UPDADTE: I changed the wifi I was connected to on my phone to 2.4ghz and it found the USB!

Is it possible to set Alexa volume independently of the music volume? Every time I've played some music Alexa is way too loud.   

I have a record player connected to a Sonos Port as an input, so I can listen to the Port as a media source on any Sonos in the house.However, if possible I would like to also use the Sonos Port as a source on my PC, using VLC for example.Is there any open network stream on the Port which I might be able to use in this fashion? I’m not sure how the other Sonos devices stream from the Port, but if for example there is an HTTP stream URL I could use, that would be ideal.TIA

This question was asked in 2019 but the topic was closed.  When I’ve played music in the Sonos app on my phone sent to one of my speaker sets, if someone calls me, it immediately starts playing again even days later. I Airplayed some tunes to kitchen setup on a Christmas Day. It’s now 28th December but even now, every time someone calls me, I get Grace Jones again!  This has persisted for several software and app updates and has been a thing for about a year. I think I can cure it by fully closing the app in my phone but it’s an odd behaviour and, as I’m sure many people do, I don’t routinely close the app, just leaving it in the background. It did this very thing the other night when a teenager rang at 2am for a ride home. I didn’t notice it from the bedroom for 5 minutes and assumed the neighbours were having a party Any light shed on this would be useful. 

Connected my sonos beam 2 and sub gen 3 to my tv. Sound plays via beam 2 but sub is not playing sound.  ive tried multiple things, resetting router, connecting play 5 to router with cable, turn all sonos products off and on, connect sub to a different sonos (play 5), it’s still not working. I have submitted diagnostic information 1095816000

Bonjour à tous, j’ai depuis septembre un home cinéma Sonos, et j’ai un problème avec Apple Music. J’ai bien mon compte sur l’app Sonos s2, j’arrive à accéder au menu Apple Music, mais pas la section ma Music et donc à mes playlist. J’ai un message d’erreur (voir les screens). J’ai ré installé l’application ré-accorder les droits Apple Music mais rien n’y fait … Avez-vous une solution svp ?