Sonos sub connected, no sound

  • 28 December 2021
  • 2 replies

Connected my sonos beam 2 and sub gen 3 to my tv. Sound plays via beam 2 but sub is not playing sound. 

ive tried multiple things, resetting router, connecting play 5 to router with cable, turn all sonos products off and on, connect sub to a different sonos (play 5), it’s still not working.


I have submitted diagnostic information 


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2 replies

Userlevel 7
Badge +17

What does the Sonos app say it is playing from the TV? Did you perform a Trueplay?

Check that the Beam’s WiFi adapter has not been switched off in ‘Settings/System/[Beam Room Name]’ Select ‘Beam’ under the Products sub heading on the page to see it’s WiFi settings. Also check that the Sub is showing in the Beam Room Settings too.