Music on USB connected to Router won't connect

  • 28 December 2021
  • 1 reply

Hey, everyone!

I use a USB plugged into my router to play a few songs on my Sonos. I used to be able to connect this via Music Library Setup - Add Shared Music Folder - //

*voume9 is just the name my usb takes when plugged into the router*


Now, when I try to do this (on my iPhone), I get this message “The computer refused to let the Sonos Product connect to it.” I also tried it on my Mac and get “There is no shared folder ‘volume9’ on the computer ‘’.”


I logged into my router and ‘volume9’ is still there, is not password protected, the sharing feature is enabled. I also removed the USB and reinstalled in on my router just to make sure that wasn’t the issue.


So, how do I fix this?


UPDADTE: I changed the wifi I was connected to on my phone to 2.4ghz and it found the USB!

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1 reply

Badge +17

Hi @ChocoPan,


I’m glad you were able to sort this out!


Let us know if we can help with anything else :slight_smile: