Fix & Optimize

Hi Sonos fam -New user since last year and am generally happy with the ecosystem and even the new app (although I am sometimes confused as to where I am exactly when swiping up or down and what thing is playing to what speaker or whatever)…There’s a lot of swiping, screens and icons and sh*t...”View System” takes you to a screen that looks nearly identical to other screens that I would also consider “viewing” the “system”...but anyway...It’s probably my most used app or at least in the top 5......now that NAS is back, I’m using it. I have a simple older SSD attached to a router via USB and it seems to be working at least at the moment. Took a lot of fiddling with my router seetings to figure out how to make it work….I find networking to be needlessly overcomplicated and over-jargonated. I’m trying to see if there is any expanded article/info on using NAS for SONOS. The stuff you do to add your “music library” in the app is basically 1 sentence and if you can’t figure it out you seem ki

Hi folks I just moved to a new apartment with Verizon Fios. It’s big (2500 sq feet) with concrete walls so the fios guy put an extender in each of the two bedrooms- the router is in the living room.  my question is: what is the best setup? The router and both extenders have lan outs of course.  my (5 year old) equipment:sonos extender6 Sonos one1 Sonos playbar1 Sonos floor bass unit (I forgot the name but it’s big and heavy)and I am thinking of adding a few more speakers once everything is set.  should I:plug the Sonos extender into the router and one rj45 into 1 play one - living room (wired)Two play 1 into each extender in the bedrooms (wired)the playbar and bass in the dining area (not wired)three play 1 (not wired)? thanks for your input 

Is it just my 2 systems or do others have extravagant Sonos systems that have simply stopped working all together… and I was told I had  a 48 hour wait on hold to speak to someone… Yes 48 hours… has the company folded????

On my Samsung Galaxy S22 Ultra I have both the Sonos 1 (because of a Play 5) and the Sonos 2 app for two other boxes. When I start the Sonos 1 app it immediately says “Use Sonos S2 app”  with no other option. This is completely stupid because I need Sonos One to make my Play 5 work. The duality between S1 and S2 creates a real mess. Unbelievable that Sonos hasn't been able to build a single app serving all its hardware. Very poor software development.Moreover, I have lots of problems linking my music library (on a NAS). Hard to believe. 

Trying to understand if it’s possible to play hi-res audio on Sonos Ace. Seems like bluetooth is a no-go, but I was hoping that the USB-C to USB-C connectivity would support it. However when I connect them to my Mac and open Audio Midi Setup, the Sonos Ace audio device only reports 16bit and 48kHz, and I can’t select any other option. Not sure if there is any limitation on MacOS here, and if it’s possible to use higher sampling or depth on other devices. Anyone had any success with this?The 3,5mm to USB-C adapter it’s a different mystery. From what I can understand this is a ADC adapter, and not an analoge passthrough cable using USB-C’s Audio Accessory Mode. So even if I use a DAC from the computer that supports hi-res, the signal is anyway converted back to digital using the adapter cable, and then probably ending up using the same DAC that is used for USB-C to USB-C. There is so many conversions going on in this signal path it feels like a bit of a stretch to even call it lossless (

Why do my Sonos One and Sonos One SL drop connections all the time?Why is the sound muffled and the EQ so weird so often?Why does the Spotify function in the Sonos App not play—like ever?Why does Spotify only find the Sonos speakers maybe 30% of the time?Why did it take four attempts to even log on to this community to so much as ask these questions?These problems have dragged on for years! As a result I don’t have the music I’d love in my life nearly as much as I’d like. I invested in Sonos thinking it was high quality. It has been years of frustration and disappointment. How dare you put a product into market that’s this completely broken!!!! And on such a consistently bad basis!   

Hallo allemaal, Een tijdje geleden is mijn sonos one sl kapot gegaan. Deze was maar 5 jaar oud wat ik vrij jong vond maar goed ik beschouw het als pech. Ik heb toen een nieuwe sonos era 100 aangeschaft zodat mijn systeem van een sonos one sl en een beam weer surround te maken. Alleen nu probeer ik deze weer bij mij systeem te voegen alleen ik krijg deze boxen voor geen mogelijkheid bij elkaar. Kan het zo zijn dat de era 100 niet te combineren valt mijn beam en one?Zo ja. Is het dan de bedoeling dat ik elke box weer moet resetten naar fabrieksinstelling of moet ik het in de app omgooien?  Groetjes bauke Moderator Note - Translation by Google:Hello everyone, My Sonos One SL broke down a while ago. This one was only 5 years old, which I thought was quite young, but I consider it bad luck. I then purchased a new Sonos Era 100 so that my system could be converted from a Sonos One SL and a beam to surround again. Only now I'm trying to add these to my system again, but I can't seem to get th

Good afternoon, I unplugged the Sonos One from the mains to change location, and when I plugged it back in, Alexa needs to be configured again. Is this normal?Thank you very much.

Hi,I’m having a pretty awful time with the new updates and I am experiencing a problem that’s been plaguing me since the new updates were made. When attempting to use Airplay as I always do everything works great until I add more than 2 Sonos devices.Currently I have an Arc, Beam and Five all wired via ethernet with Wi-Fi disabled. I also have a Move on Wi-Fi with a good signal on 5ghz. Regardless of the combination if I use Airplay 2 on Apple Music to play music on more than 2 Sonos devices the song will stutter at exactly the 2 second mark of the song every time a song changes.I also have a HomePod that I can add to the mix, and that’s fine as the third device. So I can go purely ethernet with 2 Sonos devices and I’m good, I can add the HomePod and still no issues, but if I add a third Sonos device to the fray, regardless of whether it’s on ethernet or Wi-Fi, it will stutter when changing songs at the two second mark. Things work okay on the Sonos app, but the UI is awful and I can’t

Hello everyone, i know problems with a music library on OneDrive are not new. It worked before perfectIy for me, but now it doesnt anymore.I can add the folder, Sonos has full access. And it plays the music in old playlists...it finds those just fine.But it doesn’t show the folders, the albums and titels anymore. I cannot search in my library or add new titels from my library to other playlists.What did i miss? Is this a bug or do I have to give more/other rights to the app.(Sonos App on Windows 11) 

Hi, since the new S2 App I can not find Autoplay for line in, I have a Amp and Port that was set for Audio Input autoplay to certain zones, can not find that feature

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

2xEra 300 in a stereo pair, connected to the Internet via Ethernet, (Sonos combo adapter) Ipad pro controller also connected to the Internet via Ethernet. Today I am experiencing audio dropouts when playing music in Apple Music on iPad, Android and the webb app.Only AM, Spotify works normally.Restarting devices, logging out/logging in and deleting/adding AM in the Sonos application, etc., does not help. Could it be some AM failure?

Hello,I have an issue with Sonos Arc and Sonos app. using my Apple Music account.Apple music is authorized in the Sonos app., but music started from the Sonos app. plays only several minutes. The sound is not heard, but Sonos app. shows Apple Music is still playing.I use Sonos voice assistant very often, where the Apple music is launched and the music plays few minutes only. Sometimes the playing song is skipped in the middle – it looks like wrong connection between Sonos app. and Apple Music app. Tested with two iPhones 15 Pro and iPhone 15 Pro Max with the same behavior.It worked without any problem couple of months ago.In case the music starts from Apple Music app. (using air play) it works without any problem! Also Sonos Radio via Sonos app. works without any issue.I was in touch with Sonos support via Chat, made all advises (restart all network components, reconnect speakers, remove Apple Music account and reauthorization, wi-fi/LAN cable connectivity) but nothing helped.I use the

Why can’t the One SL be used with the S1 app? Is it because of hardware limits? Or is it because of firmware locking?

Est-ce normal de ne pas pouvoir écouter mes services audio ni ma bibliothèque musicale avec mon nouveau casque Sonos Ace ?!!! J’achète un casque Sonos pour pouvoir l’utiliser de la même manière que mes enceintes et l’ensemble de mon système, pas juste pouvoir le connecter comme un vulgaire appareil Bluetooth… déçu, j’espère que ça va changer, que ce n’est qu’un problème d’application, car le casque est bien sinon ? Moderator edit:Google Translate-Is it normal to not be able to listen to my audio services or my music library with my new Sonos Ace headphones?!!! I'm buying a Sonos headset to be able to use it in the same way as my speakers and my entire system, not just to be able to connect it like a common Bluetooth device... disappointed, I hope that will change, that it doesn't Is it just an application problem, because the headset is good otherwise?

I can’t add music to my playlists can anyone help

I’ve been a SONOS Connect user for about 5 or 6 years and generally it's been pretty good.  Recently, however, Ive had a number of errors from skipping tracks, tracks stopping part way through etc. etc. - others have also reported similar errors.It got so bad recently that I decided to add my Apple Music folders (on an external drive) to my SONOS system.  This worked pretty well to start with - except for the awful interface.  At least everything I selected played!I then added some music and tried to update the Music Library.  It failed (can’t remember the exact error).  I couldn't play anything from the Music Library. (Note: at this point I updated MacOS as I had an update waiting).I decided the best course of action was to delete the Music Library and add it again.  Eventually I deleted the library - though this wasn’t that straightforward but eventually it went.Now I can’t add the shared folders to my SONOS system.  The error I’m getting is:“Unable to connect.  Check the username an

Ever since upgrading to the latest app, music currently playing in a room or group does not appear to be able to stop or view queue.  Specifics:Playing a Spotify playlist from within Sonos app. Hours later, open the app to turn off music. When selecting the room/group with the music playing it just shows “Queue is empty” and controls are grayed out, making it impossible for me to stop playing the music. 

I have two Sonos systems, one in one house and another in another house. Each time I travel from one house to the other, the new Sonos app forgets that the other system is mine, and doesn’t automatically reconnect. I have to manually use the “connect to nearby system” function and then it connects. Unfortunately, when I do this, the app forgets the default profiles on each of my music services.  Several of the services will be switched to my wife’s profile instead of mine, so I have to one by one select each service and reset them to my profile. The same thing happens to her. The Wi-Fi networks have the same SSID name and password at both houses.  I never had this issue with the old S2 app, it would automatically find the system, reconnect, and my profiles would be correct. Can this be fixed in a future version? The new app should remember systems that I’ve previously connected to along with the proper service defaults. 

As I try to install the Port the new app crashes. All I want is listen to CD's and LP's over the Sonos Beam (gen 2). Also as I connect the RCA OUT of the Port directly to a receiver, no music is streaming. Seems like a waste of money and seems like I am stuck to both a Beam (connected to the TV) and a reveiver with separate speakers, of which I hoped iwas obsolite, to listen to CD's and LP's. Is there a workaround or upcoming update, so I can use the Port?

Since latest version of Sonos App, the play all song button when selecting an artists topnumbers is missing

Le cauchemar continue ! Lorsque je veux lancer l'application depuis mon téléphone Android (Oppo) je dois systématiquement débrancher le routeur pour que la mise à jour soit faite. Si je lance l'application depuis la tablette cela met beaucoup de temps pour avoir la page d'accueil avec favoris et autres options. Avant le 7 Mai tout était opérationnel en 2 clics, téléphone et tablette. Pouvons nous espérer revenir à une utilisation simple, rapide et complète du système comme c'était le cas avec la version précédente ? Est-ce que quelqu'un de Sonos peut répondre à cette question ??Utilisatrice désespérée

We have the Play 5, Arc and Move. We used to be able to play 2 different playlists during yoga (ambient list and water sounds) but since the “updated” app haven’t been able to figure out how to separate the speakers during play to do so. We don’t want to unpair the system from our surround sound TV experience.  Anybhemp greatly appreciated 

After using Sonos S1 for over 10 years, the Bridge finally stopped working properly. It was gradual. Lately my stereo pair (S2 compatible) stopped playing music. Luckily, I had purchased a spare Bridge a few years ago. All components are working properly now, but the new bridge has green and white flashing lights. I haven’t been able to figure out how to stop this. Thanks all!