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BlomP
Contributor I
May 18, 2024
Question

installation Port crashes new app

  • May 18, 2024
  • 15 replies
  • 298 views

As I try to install the Port the new app crashes. All I want is listen to CD's and LP's over the Sonos Beam (gen 2). Also as I connect the RCA OUT of the Port directly to a receiver, no music is streaming. 

Seems like a waste of money and seems like I am stuck to both a Beam (connected to the TV) and a reveiver with separate speakers, of which I hoped iwas obsolite, to listen to CD's and LP's. 

Is there a workaround or upcoming update, so I can use the Port?

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15 replies

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BlomPAuthor
Contributor I
July 12, 2024

Since the software update of May 7, it is not possible to use the Port. That is over 2 month now. 

What bothers me is that a renown company like Sonos releases such an update. Posts only positive messages on their website without warnings. Even promotes the new software. Doesn't react on negative experiences and calls for help. I never heard from Sonos.

This makes Sonos unreliable. So, asking for a refund and switching brands sounds like a good idea.

BorM74
Lyricist II
July 15, 2024

Found a willing iPhone owner to help me out.

The app on the iPhone got it installed with the first attempt, but registration took another 2 attempts.

Too bad Sonos did not test their updates thoroughly with different operating systems before releasing it.

After nearly a month I have a functional system my wife can easily operate.

Happy wife, happy life :-) 

@HVNL  Thank you for your post. It ~fixed~ by-passed the problem

BlomPAuthor
Contributor I
July 30, 2024

July 30, 2024: next attempt to connect the Port to my Sonos-system.

  1. Removed and re-installed the Sonos-app on my Android phone
  2. Connected the app to my Sonos-system (Beam Gen 2). The app is working with the Beam
  3. Reset the Port (hold the connect-button while plugging in the power)
  4. Chose Settings and a screen appeared with the message: Add your Port 
  5. After choosing the message a screen appeared: Let's add your Port to your system. Followed by a screen: Your Port is being prepared ….
  6. And then the app crashes. End of story. For the last 3 months. Since my purchase of the Port in april, before the update of the app

During one of the attempts the message appeared: Clear cache for Sonos? Sonos closed because this app contains a bug.

So, I did. And started everything up again.

 

I become quite desperate. I really want to use my Port, because, in theory, it is a perfect solution for my needs. In reality, however, it is a longlasting nightmare. 

 

Help!

Dion Groeneweg
Lyricist I
August 7, 2024

BUG FIX

 

Hopefully this can help others outside English speaking regions.

 

I had exactly the same problem as described in this topic but for me changing my phone language from Dutch to English solved the problem immediately. I also use an Android phone to setup my system. 

 

A weird bug fix, but does the job. 

BlomPAuthor
Contributor I
August 16, 2024

Today, the dealer came and replaced the Port and installed it using his iPhone. Problems solved. 

Great service by the dealer who really tried his best for me. 

Remains the malfunctioning Android app.

 

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