Fix & Optimize

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.

I have a Beam G2 new in the box.The primary use is as a soundbar generally, and specifically to take advantage of the Atmos output of my LG TV.Can a new user survive the current app and enjoy the speaker? Remember, I have no prior Sonos experience, and am currently not interested in expansion of services or hardware.No flames necessary, thanks for your assistance.  

I am at a complete loss here — even after spending an hour and a half with Sonos customer service today, I haven’t been able to find a solution.I wasn’t able to reauthorize Apple Music, so I removed the service to add it back that way but have been unable to do so even after:resetting internet (including custom DNS per Sonos rep)  resetting Sonos system trying on different devices deleting, resetting appAny ideas on things to try? I’m able to add other services (added, removed, re-added Spotify and Amazon Music), but every time I try to do Apple Music I get a “Something went wrong: Check your internet connection and try again.”If it helps, I have a system with: Era 300, Roam, Amp, Frame, Bookshelf and Play:3

Hello all,I have a house full of Sonos Play 3s and a Sonos 5 speaker that were old on my IOT WiFi network.  I wanted to move them back to my non-IOT WiFi network, which proved impossible using the normal “update your network” workflow through the app.  I got frustrated and factory reset every single speaker and connected them to my non-IOT network one by one.  Well, three days later and half the speakers migrated back to the old IOT network, and some didn’t.  I see both networks listed again in the app, and even when I try to delete the old network, it reappears about 10 seconds later.  Any ideas on how to fix this once and for all, I’ve wasted enough time trying to fix this and am tiring of constantly having to be patient with this system.Thanks in advance.

When streaming music at advanced volume levels the output level drops in sympathy with sibilant sounds, similar to severe compression. The effect isn't apparent on any other Sonos speaker in my system.

This happens on my Move 2 pair and Era 300 from all music sources including local library.  Move 2 resets if placed on charger momentarily. Barry is at 99% btw. On eras the non working speaker has to be power cycled.  Diagnostic **Moderator Note: Diagnostic removed for privacy*

Cannot access international radio stations on my Sonas speakers.will this problem ever be resolved  . 

The audio coming from my Sonos port is delayed compared to the rest of my Sonos speakers. Is there a way to sync it?

Hi, a few questions.Since last update all my library album cover won’t show up anymore. On phone nor on windows.Why can't I use SONOS for my library when the internet is down? Everything (NAS etc. )is connected to the home WiFi. For such as expensive system that should be possible..Thanks 

Simple setupPC hard wired to routerrouter hard-wired to ZoneBridge 100ZoneBridge 100 transmits to ZonePlayer90ZonePlayer90 - DAC - integrated amp - spkrsWhen it's working properly PC Network showsPC - XPS8700Sonos ConnectLinkSys WRT54GL routerSonos BridgeWhen it cuts out, Sonos Connect is missing, apparently because it's not connected, but does it refer to a specific device?I do not have a smart phone, but I occasionally use the Sonos Controller 200.This setup has been working for many years, but the disconnects are becoming tiresome. Incidentally, the disconnects began after I updated the sonos Controller S1 to Version 11.14  Build 572150280 

Hi everyone can someone tell if iphone 14 plus works with trueplay? Android user I'm about to iphone 14plus. Thank you 

Hello, after updating to the new crazy broken, worse and I couldn't even imagine this new nightmare update with constant bugs app, can't add my sonos sub. The sonos sub can't no longer added to the new app. I tried to change the ownership that doesn't work.I tried to uninstall install again the app close and open like to communicate guiding me what should I do unfortunately this isn't helping either.Every experience now with sonos is a nightmare.Anyone know how to deal with those new bugs ?

I am so disappointed in Sonos - have been using it for over 10 years… service is now just garbage. I needed to switch to a new router- this should be a push of a button. It could not be done without call help desk - 1 hour waiting - 40 minutes on the phone - then he got it working w Ethernet only.  Tried to switch to wifi - followed instructions - not recognizing any products - no viable solution on the website… only has direction for S1 I have S2…Back on a call for support - message was 50 minute wait - actually waited an hour and 20 minutes before I had to leave for an appointment.  This is ridiculous…. I have 8 speakers and want out. Will not use the upgrade options because I don’t want to continue my investment in this company.Any advice on best alternatives?

I am trying to connect my sky glass remote to my gen 1 sonos beam. The beam is connect via the admin arc socket. I have two ones and a sub connected as well. How do I get the beam to recognise the sky remote? Currently using a One for All remote for the volume which is frustrating. 

Google assistent kan niet meer toegevoegd worden op de beam 2. Ook de microfoon gaat niet meer aan Moderator Note - Translation by Google:Google Assistant can no longer be added to the beam 2. The microphone also no longer turns on

I can no longer play radio stations from around the world using the My Tuner Radio on my Sonos speakers. As this was one of the main reasons for buying Sonos I’m not very happy. Has anyone  had the same issue, is there a solution, does Sonos know etc. if it cant be fixed I will be selling my Sonos and going with another system. 

Hallo. Ich habe seit 2-3 Monate das Problem das ich meine beide Sonos one nicht verbinden kann. Ich habe schon alles probiert. Alles zurückgesetzt, Ruter und Sonosgeräte.Ich habe es auch mit LAN Kabel probiert .Passwort geändert, Nichts funktioniert, mit der App finde ich das Gerät und sobald ich das password vom Ruter eingebe kommt nach einer Minute die Meldung “Sonos One wurde hinzugefügt, wird aber möglicherweise nicht in deinem System angezeigt. In dem Fall ziehe das Stromkabel und stecke es erneut ein, um das Setup über die Systemeinstellungen abzuschließen.”Kann mir jemand helfen. Ich bin ratlos Danke und liebe Grüsse Moderator edit:Google Translate-Hello.I've had the problem for 2-3 months that I can't connect my two Sonos Ones.I've tried everything.Reset everything, router and Sonos devices.I've also tried using a LAN cable.Changed the password,Nothing works, I can find the device with the app and as soon as I enter the router password, the message appears after a minute"Sonos

Hi Sonos Moderators,I'm writing as a happy owner of several Sonos products. I recently purchased the Sonos Ace headphones and I'm loving them so far!I was wondering if there are plans to integrate the Ace headphones with the Sonos Control function on the macOS app. If this feature is already available, could you please point me in the right direction?Thanks in advance for your help!

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this? 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I have reconnected my system after changing router. All six speakers show up in the system. Only one of six speakers actually play. When I select other speakers or use “everywhere” I get a banner saying “unable to connect, try again later”. When playing music on the one speaker that works it stops after a few songs and goes back to the first song in the playlist…. I have turned off the router and signed out and back in etc.  Needless to say, we have had all kinds of issues since the catastrophic launch of the new app. Very grateful if someone can help!

So we just moved into a new house with a Sonos system installed. I have hard wired the ports into the eeros router and they showing up on there. I go through the set up and get to the stage that says push the button to continue. I press and press and nothing happens? What am I doing wrong lol I cannot get past this step 

So I’ve reached out to support about this numerous times and the two answers I’ve gotten are:A) Move closer to your WiFi RouterB) The Sonos Move 2 Speakers cannot handle the bandwidth of Lossless Audio over WiFi. I’m sure these support agents have no idea what they’re talking about.  The issue is with the speakers themselves, and can be resolved by writing better firmware.To disprove the claim that I am too far from my WiFi router, I went ahead and upgraded my already top-of-the-line-but-several-years-old WiFi router to an even better one.  I’m glad I spent the money on it.  It’s a better router with superior configuration options for techy people like myself.  Same connectivity issues with my Move 2 speakers.  Everything else works great on it including my other Sonos devices. If the second claim is true (the speakers can’t handle lossless audio) then I have to wonder why they were built in the first place?  They produce great quality audio when they work.  But most of the time they s

Hello,I’ve read through many posts on this topic but surprisingly haven’t found any answers to my specific questions. I have a Windows 11 desktop computer with an iTunes library of ~40,000 songs - all ripped from my CDs.Here are some key locations/paths in my system:Windows Music folder: C:\Users\deanm\MusicLocation of iTunes Music Database: C:\Users\deanm\Music\iTunes\iTunes Library.itlLocation of iTunes XML: C:\Users\deanm\Music\iTunes\iTunes Music Library.xmlLocation of actual music files: M:\Music (this is a second HDD on my desktop computer)When setting up the Sonos controller app in Windows, I’m asked to add my music folders on Sonos. Which of the above locations should I add, so that I get my music and my imported iTunes playlists? Would it be the location of my actual music files (M:\Music), the location of my Windows Music folder or the path to my iTunes files?Please be specific as I’m new to Sonos.Thanks,Dean

Hi,I have looked on the community and on the web but can’t find anything recent on this. I have old Sonos gear running on the S1 app - all fine.I recently bought a Roam SL and have a separate system with only the Roam on it run on the S2 app. I have added our Synology Diskstation music library - no problem.However, I can’t seem to find BBC Sounds or Qobuz (Idagio is fine). What am I doing wrong / can anyone help?  Or is this a function of the new app that seems to have broken a lot of functionality? thanksRichard

Since the new app was introduced, I for once finding it so difficult to play music on Sonos. It will play half way and then it just dropped or stopped. The speakers also disappeared, and the airplay to Sonos worked for a bit and then stopped.  I thought the new app will be user friendly and an upgrade should give the user a controller that you can use easily not spending lots of time trying to find where the speakers are..  I love Sonos and have had it in the last 12 years, and I am for once considering switching to other brand if the app is sh*t.I have never voiced any concern in the past, and the Sonos Team needs to up the game before losing a loyal customer