Fix & Optimize

Hi, there are several posts on adding a samba share for old sonos systems, including on this forum that reference:setting ntlm auth=yesin smb.confI tried this and various other settings before eventually scoring with this solution:server min protocol = NT1as indicated hereIt seems this is needed for newer samba systems to use the old SMB1 protocol which the old sonos systems use.Hope this helps someone.

Hi,This topic might give a clue to many other connectivity problems found in the field with Sonos. first a short introduction to my environment.I have been having issues with my Sonos setup for about 9 months now. I have a setup with 2x Five (in L+R pair), 2x One (in L+R pair) and 1x connect:Amp.The Connect:Amp and one of the One’s is wired, the Five’s and the other One are wireless.To complicate things I am running an Aruba 515 network with 4 AP’s with different VLAN’s. Previously I had a Cisco RV345 firewall as egress, but that has been replaced by a Fortigate 100F.The firewall gives out DHCP, and I have created a soft switch in the Firewall where the wired connections and the VLAN from the wifi ssid for Sonos come together.When I connect a wireless device (laptop, mobile, iPad) to the wifi network the core network functionalities work as expected. I can browse the internet, ping the firewall, AP’s, and wired Sonos devices.However the wireless Sonos devices refuse to receive a DHCP a

Alexa is supposed to be a great addition to Sonos. Are there any plans to add any new streaming services in the near future, eg napster. What about local media playing? These were asked for when alexa was initially introduced. It seems like there haven't been any significant improvements for a long time. Was alexa integration an unnecessary gimmick?

Hello!My controller routinely plays the wrong song. I will click on a song/album, but it plays something completely different.Using controller app on macOS Monterey 12.3 and Sonos Controller 14.2 (both latest version). I have experienced this problem before on earlier versions of controller and OS. It seems to have returned.Typical flow to recreate problem:Now Playing has a current list of songs. Navigate to Apple Music > Recently Added (or any other configuration). Single click on a song/album from the list in the far right column. Hover over and click the down triangle on a song/album. Click on “Replace Que”. Sonos does NOT play selected song/album -- instead it plays a song/album further down on the list. It replaces the que, but plays a totally different song that I never even clicked on. This happens every time I repeat the above steps. Has been happening for about 3 months now.I want the problem to go away. Probably requires a software correction. Sharing here so others can ad

I have used Pocket Casts with Sonos for several years without issues.  After encountering a problem, I deleted the Pocket Casts music service from my Sonos system in attempt to correct issue.  I have not been able to reconnect. When I go to “Add a Service” on either Android or Windows Desktop app, I get a “Check your network connection error” when I try to add Pocket Casts.  I do not get this error with other music services, which I am able to successfully add, so I do not believe there is an issue with my network connection.  I believe there is an issue with Pocket Casts, but Sonos Status Page shows Pocket Casts as “green check mark”.

Hi, Sirius XM has started skipping (jumping ahead and cutting out). We have a wired system and the wireless is disabled. 3 amps and a connect that connect to our router then dsl. The speakers are wired to the amps.  I’ve removed the Sirius Service and re-installed it…  nothing seems to work?  Really irritating since we listen to Sirius alot.

Hi everyone !I have Sonos Beam Gen 1 with two Ikea's Symfonisk booksheld as surrounds since a while.I just bought an iPhone Se 3 ( 2022), for several reasons, but one of them was to be able to set my speackers with Trueplay ( my olders phone were on Android...)I tried  several Times, I've already reset my  speackers, but I Always have the same issue when I run Trueplay, network problem.I dunno what to do, do you have any solution for me?Sorry for my poor english. Best regards, Greg    

There seem to be 3 streaming options for my favourite station, Classic FM. Sonos Radio; Global Player & TuneIn. Recently, all 3 of these providers have been interrupting steaming music with advertising. This is in addition to the normal advertising either side of news breaks etc. This intrusion ruins the enjoyment that listeners ought to expect and from my perspective at least, is completely counterproductive as it would discourage me from using the products or services. If this doesn’t stop, I will get a tuner and use the line-in facility again, streaming the FM radio channel instead. Hopefully pressure will be applied by Sonos to eliminate this intrusive practice. 

So i am just setting up my Sonos App. It is connected to in the ceiling speakers. They worked when i tested them out first thing.Now i am trying to connect to Alexa but it all is going into circles and i am losing my sanity.It keeps asking me to register speakers and gives zero to nothing to explain what on earth they want me to do 😭😭😭

If anyone has any idea what’s going on, I’d appreciate some info.  I’ve had this setup for about a year, and last week things just went downhill.My main issue is that my system was working perfectly until last week.  I’ve always used my LG magic remote to work everything, and it’s been great.  Then suddenly it didn’t work.  Details below. Sonos Arc+Sub+One SL (2)LG TV - OLED77CXAUALG Magic Remote - LG MR20GA App - Keeps defaulting to music played, then have to switch it in the app to TV to get sound, didn’t happen prior to 3-3-22.  Is turn on the tv, it would play sound whatever I selected.App - Keeps saying TV isn’t connected to eArc, when it is, cables have been swapped, replaced, unplugged and plugged back in, system has been reset, and rebooted multiple times, didn’t happen prior to 3-3-22.  I turned auto play on, and for tonight it seems to have worked.App - Spotify streaming through Sonos app, both remotes work, have to angle them high up from a distance, white light syncs with v

Withdrawn. It took a few hours but the new Roam came on line.

 4 of my Sonos speakers (2 x Sonos One + 2 Sonos One SL) disappeared. These were working fine for the last several months. I tried to add them back in after resetting and even though the Sonos S2 app says they have been added, I do not see them in my system. I have tried other methods as noted in Sonos App under Support>Find Missing Products but no success.In terms of my network hardware I haven an Orbi 6 Mesh Router (1 RBR750 +2 RBS750 all on firmware V4.6.3.7). 2.4GHz is on Channel 1 and 5 GHz is on Channel 48 - with Sonos on Channel 6.One of my Sonos PlayBar is connected to my Orbi router via an Ethernet cable connected to a Cisco Managed Switch (CISCO SG200-26), which is connected to the Orbi RBR750 router. I have also tried unplugging the ethernet connect for 10 seconds, then plugging it back in, before trying to add the Sonos one again.Diagnostic #386199281 Wifi Analyzer SnapshotSonos Network 

I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi. The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well.  I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon… Edit as of this afternoon: Bluetooth do

I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?

Spotify volume becomes quiet and unchangeable after I use the Google Assistant on my Arc. I use Spotify direct cast and it will work normally (I can change the volume in Spotify app, Sonos app, or speaker volume buttons) until I use Google Assistant. Then the volume becomes quiet and I can’t change it using any method until I unplug the Arc. I can still change the volume of TV and Google Assistant voice responses, just not Spotify. Has anyone experienced this? Any ideas how to fix?

Hey Sonos Community,SummaryWhen using airplay to cast music to Sonos speakers, my iPhone 13 Pro iOS 15.2 system sounds (keyboard clicks, Lock Screen chime) get irritatingly loud to the point where you can’t use it. The Sound & Haptics indicate they have not changed. Expected behaviourWhen casting music from the iPhone to Sonos through Airplay, I should expect to be able to easily control music volume. I should also expect system sounds to be unaffected.Actual behaviourWhen using Airplay, I can control music volume but system sounds automatically get dialled up to 10 and so any system sounds that get played through the iPhone are dangerously loud. More infoLooking at Apple and Sonos forums, this appears to be an issue since at least 1 year ago with no fix in sight. I’d really like Sonos or Apple to look into it since it completely ruins the experience and makes me question the amount I spent setting up the sound system.I have no issues when using the Sonos app but I much prefer to u

Auto-correct got me. Somis = SonosPort connected to CD audio input using provided RCAs. Port linked in “Works with Sonos” setup. Switching from TV audio input to Sonos streaming works fine. Once Sonos is paused or stopped, is there a way to have the AVR revert to the previous audio input without manually selecting the TV’s audio input on the AVR?

Our wifi spectrum is very crowded. I’d love to be able to set our portable speakers to only use SonosNet, rather than wifi, when not in bluetooth mode. Hopefully this would be possible with a software update and wouldn’t require different internal hardware?

I have connected my Sony PS-LX310BT Turntable via Bluetooth to Sonos Move. Both devices say they are connected yet when I play a record no sound comes out of the Sonos move speaker, please can someone help ?

I have 4 Sonos ceiling speakers with individual wires going back to a Sonos amp. Unfortunately the speaker wire for the speaker furthest from the amp got damaged during the building works, resulting in only 3 speakers working.  I can’t take a new wire all the way back to the amp from the broken position- due to newly plastered ceiling, 15 metres length and ceiling joists going in wrong direction, etc. Could I run a speaker wire across to the nearest other ceiling speaker and bridge from that one (approx 3 metres), instead of running all the way back to the amp? That way 3 ceiling speakers would be connected to the amp and one would be connected to another ceiling speaker. Happy to hear other ideas on I could get all 4 speakers working without too much destruction!

I’ve seen meny have similar problems, but nothing really seems to fit my use case so lets have a go:Ever since I started to use GA on my Arc I intermittently get the famous “I can't reach the internet right now ...” message. First I thought it was that I was running the speaker on wifi and there was interference from the neighbours, so I switched to wired directly to a port on the router.Problems persisted.Next I thought that my pi-hold blocker was doing something, I checked the logs, found a few blocked requests and whitelisted them.No more red in the pi-hole log, problems persisted.Next I made notes on circumstances, like if I had been using the TV, or streamed from a computer or Spotify, before it stopped working or if it worked during, which app as in from which device had accessed it last and so forth.Sometimes it worked, sometimes not in all cases.Next to check was if the message coincided with specific times of day or day of week. Same again, sometimes it worked, sometimes it di

my sonos port is connected to my nad amp sonos port line out to tape line  in on amp . the sound is bad and volume goes up and down  

Short story:I split my system to S1 & S2 now I can’t connect to the Bridge via my iPhone.  The bridge has an IP address and I can ping it, I can also get to the webserver on the bridge (http://10.1.1.111:1400/status)The network lights are flashing on the back ok (tried both ports). I saw this post but that didn’t help: Started off with S1 running: Bridge (I’ve got a wide house), Play:1, Play:3 x 2 + Sub, Play:5, Play:5, Connect:AmpI then removed Bridge (replaced with Boost), Connect:Amp, & both Play:5 devices (non-S2 compatible); added 2 new Play:5 devices (waiting for delivery of new Amp).  S2 all set up ok.  Delighted.I reset the Bridge and Play:5, then tried adding it again.  It seemed to add ok and whilst I can see it in the app, I also see “Unable to connect to Sonos” at the top of my iPhone screen.  I also see no lights on the top of the Bridge (the show light option is set on in the phone app).I have also tried wiring a Play:5 direct to the router but that doesn’t work. 

I have the following setup:HARDWARE- Philips 55OLED856/12- AppleTV 4K (2nd Gen)- Sonos Arc, Sonos Sub, 2 Sonos One’s as SurroundsCONNECTIONS- Sonos Arc connected via HDMI-2 - eArc- AppleTV Connected to HDMI-1 - ArcTV Audio Settings- Audio Output - HDMI Sound System- eARC - Automatic- Digital Out Format - Multichannel (bypass)AppleTV Audio Settings- Audio Output - Receiver Speakers- Audio Format - Auto- Audio Mode - Auto When playing video from AppleTV that is in DolbyAtmos/DolbyVision all the sound is sent to the correct channels. When playing video that is not in DolbyAtmos (normally from Disney+, Netflix or Amazon Video) the audio is not being sent to the correct audio channels. It seems that the Voice Audio that would normally come from the centre channel is being sent to the rear surround channels. I have tested and this appears to be only be happening when the video/audio is coming from the AppleTV. I have tested Netflix and Disney+ from the AppleTV - TV - Arc and the audio that i

Sonos amp stopped working, out of warranty. Took the unit apart and found a blown chip, but the top was missing so unable to identify the chip. Can anyone either tell me what the chip is, or if they have one in pieces take a picture of component U3, next to C19 and C17.