If anyone has any idea what’s going on, I’d appreciate some info. I’ve had this setup for about a year, and last week things just went downhill.
My main issue is that my system was working perfectly until last week. I’ve always used my LG magic remote to work everything, and it’s been great. Then suddenly it didn’t work. Details below.
Sonos Arc+Sub+One SL (2)
LG TV - OLED77CXAUA
LG Magic Remote - LG MR20GA
App - Keeps defaulting to music played, then have to switch it in the app to TV to get sound, didn’t happen prior to 3-3-22. Is turn on the tv, it would play sound whatever I selected.
App - Keeps saying TV isn’t connected to eArc, when it is, cables have been swapped, replaced, unplugged and plugged back in, system has been reset, and rebooted multiple times, didn’t happen prior to 3-3-22. I turned auto play on, and for tonight it seems to have worked.
App - Spotify streaming through Sonos app, both remotes work, have to angle them high up from a distance, white light syncs with volume control, didn’t happen prior to 3-3-22.
TV’s Internal App - Netflix (for example), LG remote doesn’t work, Verizon works intermittently (no pattern or consistency), didn’t happen prior to 3-3-22.
HDMI 1 - Cable Box, Verizon remote works with Arc, didn’t happen prior to 3-3-22.
HDMI 4 - Nintendo Switch, both remotes work with Arc, no weird angles, etc.
Why would HDMI 4 work without issue, but internal apps, and the TV box are causing problems?
Yes. Batteries have been changed, things unplugged, rebooted, simplinked, eArc selected on tv…I’ve scoured websites and there’s nothing I’ve found describing what I’m experiencing.
I’ve spent hours trying to figure this out. Called Sonos who weren’t helpful at all, and quite dismissive.